Epicor 9.04 Print Preview Report Appears on Another Users Screen

We have shipping workstations for our shipping users, however, we don't have any printers setup for them, we only have the scales set as devices. We also don't have any printers setup in maintenance.


Thank you for your response and assistance!



I have three users who, when print previewing customized or standard Epicor reports, have their generated report appear on another users screen. All three of these users have their own domain login and their own Epicor login. They have each received a new laptop and these are the only users that experience this issue. We have had other users received normal desktop computers and this has not happened to them. Has anyone had this experience? I don't know how to fix this and tech support is at a loss as well. I would appreciate any help and suggestions. Thank you!


Krista

Do you use Citrix?
I've seen something similar to what you describe when the session numbers get out of whack.
No we do not use Citrix. I've been puzzled by this for a few weeks now. It started out with two of the users, then we had a third that got a laptop and he was added to the mix. This isn't happening to anyone else and has never happened before.
Try Company Configuration\System\General Settings, Work Station
Method: Machine Name + User ID.<br>
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<div class="ygrps-yiv-920749090moz-cite-prefix">On 12/23/2015 12:50 PM,
  <a rel="nofollow" class="ygrps-yiv-920749090moz-txt-link-abbreviated" target="_blank" href="mailto:sunshine4me34@...">sunshine4me34@...</a> [vantage] wrote:<br>
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Thanks for the reply Chris. We have a General Settings Tab in Company Configuration, but we do not have Work Station Method in our version.
>> we do not have Work Station Method in our version.
Any workstations in your system? Any assigned to users?
Mtl Mgmt --> Shp/Rcv --> Setup --> WorkStation

Or printers?
Sys Mgmt --> Company Maint --> Printer