Epicor Help Application Help Search Down?

Off Topic
12

Odd. You used to have to set a version cookie to get it to work outside the E10 client.

Shout out to @hkeric.wci for sharing that with me.

13

Have you tried it with just http and not https? Could be a certificate issue (wouldn’t be the first)

14

I just tried http. Same result.

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15

@hkeric.wci Bart was running it in his closet :joy:

1 Like
16

@hkeric.wci - On the plus side, give a shout-out to the user that actually tried the Help system, before asking IT. :wink:

1 Like
17

You have to pass the client headers in with the request.

That being said, the actual help site is resolving to: https://epicor-help-prod-102300-westus2.azurewebsites.net/

18

Our 10.2.500 help link isn’t working either. Geesh, Bart has been gone for only half a day and all HEL-P breaks loose! :scream:

3 Likes
19

@Mark_Wonsil would be proud of that one.

2 Likes
20

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I’m very proud. :sob:

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21

That one was for YOU my friend! :wink: I was hoping to make you proud! :heart_decoration:

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I learned from the best! :grimacing: :trophy:

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22

Mark: “Who taught you how to do this ?? … Answer me!”

Heather: “YOU ALRIGHT! … I learned it from watching you!”

Narrator: “Admins that use Dad jokes, have users that use Dad jokes.”

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23

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24

Changing my response now. Didn’t realize the search. Search is not working for us either.

25

Whoops … 10.2.300 also. (I had only tested that help launched) Doing a search yields:

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26

Same result as Calvin, but we’re 10.2.500. OnPrem Epicor with cloud help.

27

Are you getting anywhere with the help, @hkeric.wci? Seems like someone would be like:

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28

Im waiting for @ckrusen to report it to Support. :heart:

1 Like
29

None of my users ever use the help. So not an issue to me. :wink:

30

It should be back up and running, reported it to Support after several back and forths, looks like the Search is functioning again for me.

3 Likes
31

I get the date