Post a screen shot of the settings under the Help Tab you are trying to deploy Help with?
Typically if you upgraded to 10.2 from a previous version of 10. you have to uninstall the previous version of epicor help first. Create a new instance of it and then deploy it.
Well according to that screen shot you aren’t even using a custom account for the app pool.
A custom App pool and user should look like this.
Click on ‘New’ to the right of the App Pool name and create a new app pool with a unique name like in my screenshot and enter in the domain user and password.
Same error message as before: Value does not fall within the expected range.
I would look in IIS manager, maybe an app pool for help already exist?
One other thing, when you create the custom app pool, be sure you are selecting ’ ApplicationPoolIdentity’ in the drop down.
This is in a Hyper-v environment not on the same Vm as the SQL. So I was thinking when i set this up I needd to make this custom with an user that had domain privliges. I s this correct?
One additional tidbit is if you are using SSO, the domain user you use for the App pool must be tied to a valid Epicor user.
Yeah, I tried using mine. I have a ticekt in with Epicor. Hopefully they have some answers.
Please excuse the following dumb question, but are you including the domain name, “\” then your custom account as @Banderson suggested? I think I’ve seen this error before - and I remember being upset that the error-text wasn’t very helpful in pinpointing the cause.
Yes, I thought of that as well. I actually tried it withthe slash both ways and still doesn’t work.
Upgrade to 10.2.300 and use our hosted version of application help so you don’t need an on-premise install? 
Geez! Why can’t you guys just make one thing work in all versions! 
Thanks for the insight! Sometimes tunnel vision is what I get.
I’ll look for your support case and try to help with the actual issue you’re running into. Application help should absolutely work and we’ll get it to with the version you’re on!
how would that work for users/workstations not allowed to access the internet?
It wouldn’t in the case, which is why we still offer an on-premise install option of application help in 10.2.300.
Do we still have to install it or can we just point to https://help.epicor.com/
^ PS unless you send the same headers the Epicor Client sends you will get an error, you should be able to pluck this in to your Company Config / Company Maintenance
You don’t have to install it locally, no.
Ok, so we are stuck on this ticket. Any ideas, help? Can’t even get the EDD to load as well. It’s like my system is cursed or something!
