For the Service Connect Gurus

thanks netrippers!
We have had for years SC doing our EDI. All of the sudden we are getting errors mid workflow that say Cannot connect to App Server..

Does anyone have any ideas what could cause this?

Jose C Gomez
Software Engineer


T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com

     Â


Quis custodiet ipsos custodes?

Someone disable a username or change a password?

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Thursday, April 24, 2014 3:34 PM
To: Vantage
Subject: [Vantage] For the Service Connect Gurus

 




We have had for years SC doing our EDI. All of the sudden we are getting errors mid workflow that say Cannot connect to App Server..

 

Does anyone have any ideas what could cause this?


Jose C Gomez

Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?




Nope, it works sometimes... so I don't understand.


Jose C Gomez
Software Engineer


T: 904.469.1524 mobile

E: jose@…

http://www.josecgomez.com
     Â


Quis custodiet ipsos custodes?


On Thu, Apr 24, 2014 at 3:40 PM, Ned <TechnoBabbly@...> wrote:

Â
<div>
  
  
  <p></p><div><p class="ygrps-yiv-798714039MsoNormal"><span style="font-size:11.0pt;color:#1f497d;">Someone disable a username or change a password?<u></u><u></u></span></p><p class="ygrps-yiv-798714039MsoNormal"><span style="font-size:11.0pt;color:#1f497d;"><u></u>Â <u></u></span></p>

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez

Sent: Thursday, April 24, 2014 3:34 PM
To: Vantage
Subject: [Vantage] For the Service Connect Gurus

Â




We have had for years SC doing our EDI. All of the sudden we are getting errors mid workflow that say Cannot connect to App Server..

Â

Does anyone have any ideas what could cause this?


Jose C Gomez

Software Engineer


T: 904.469.1524 mobile

E: jose@...
http://www.josecgomez.com

     Â


Quis custodiet ipsos custodes?




</div>
 


<div style="color:#fff;min-height:0;"></div>

Trying to call too many app servers?  I can't recall exactly, but somewhere you can tell it how many app servers you want to connect to.  Sounds like it might be hitting the server limit?

(Jose looks like I figured out a work around for the e-mail issue, sorry for the spam, trying to keep the thread on the group.)


On Thu, Apr 24, 2014 at 1:34 PM, Jose Gomez <jose@...> wrote:

 
<div>
  
  
  <p></p><div dir="ltr"><div class="ygrps-yiv-1052709589gmail_default" style="font-family:verdana, sans-serif;font-size:small;">We have had for years SC doing our EDI. All of the sudden we are getting errors mid workflow that say Cannot connect to App Server..</div>

Does anyone have any ideas what could cause this?

Jose C Gomez
Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?

</div>
 


<div style="color:#fff;min-height:0;"></div>

I’ve seen SC do the same thing, even went through the hoops with support, it’s only happened to me a couple times though, and always seemed to resolve itself.  Good luck, and if you find a root cause please share!

 

Brian Hawkins

IT Manager

Foam Design, INC

859-231-7006 x2208

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Thursday, April 24, 2014 3:47 PM
To: Vantage
Subject: Re: [Vantage] For the Service Connect Gurus

 

 

Nope, it works sometimes... so I don't understand.



Jose C Gomez

Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?

 

On Thu, Apr 24, 2014 at 3:40 PM, Ned <TechnoBabbly@...> wrote:

 

Someone disable a username or change a password?

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Thursday, April 24, 2014 3:34 PM
To: Vantage
Subject: [Vantage] For the Service Connect Gurus

 



We have had for years SC doing our EDI. All of the sudden we are getting errors mid workflow that say Cannot connect to App Server..

 

Does anyone have any ideas what could cause this?


Jose C Gomez

Software Engineer


T: 904.469.1524 mobile


Quis custodiet ipsos custodes?



 

Thanks Ken and Brian,

Ken I looked I am only allowing one thread at a tme and I hav e 8 app servers sitting there doing nothing. Very strange.


Brian its happening often enough that we can't operate like this :frowning:



Jose C Gomez

Software Engineer


T: 904.469.1524 mobile
E: jose@...
http://www.josecgomez.com

     Â


Quis custodiet ipsos custodes?


On Thu, Apr 24, 2014 at 4:03 PM, Brian Hawkins <bhawkins@...> wrote:

Â
<div>
  
  
  <p>

I’ve seen SC do the same thing, even went through the hoops with support, it’s only happened to me a couple times though, and always seemed to resolve itself. Good luck, and if you find a root cause please share!

Â

Brian Hawkins

IT Manager

Foam Design, INC

859-231-7006 x2208

Â

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Thursday, April 24, 2014 3:47 PM
To: Vantage
Subject: Re: [Vantage] For the Service Connect Gurus

Â

Â

Nope, it works sometimes... so I don't understand.



Jose C Gomez

Software Engineer


T: 904.469.1524 mobile

E: jose@...
http://www.josecgomez.com
 Â
   Â


Quis custodiet ipsos custodes?

Â

On Thu, Apr 24, 2014 at 3:40 PM, Ned <TechnoBabbly@...> wrote:

Â

Someone disable a username or change a password?

Â

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Thursday, April 24, 2014 3:34 PM
To: Vantage
Subject: [Vantage] For the Service Connect Gurus

Â



We have had for years SC doing our EDI. All of the sudden we are getting errors mid workflow that say Cannot connect to App Server..

Â

Does anyone have any ideas what could cause this?


Jose C Gomez

Software Engineer


T: 904.469.1524 mobile

E: jose@...
http://www.josecgomez.com
 Â
   Â


Quis custodiet ipsos custodes?



Â

</div>
 


<div style="color:#fff;min-height:0;"></div>

Have you upgrade SC lately.  We are on 8.03.408a and recently upgraded SC to the latest version.  It has been much more stable and reliable since the upgrade.  I was surprised to find out that the latest version of SC still works with 8.03.

Steven G.
On Thursday, April 24, 2014 4:03 PM, Brian Hawkins <bhawkins@...> wrote:
 
<div id="ygrps-yiv-1044149117yiv2950711685ygrp-text">
  
  
  <div>
I’ve seen SC do the same thing, even went through the hoops with support, it’s only happened to me a couple times though, and always seemed to resolve itself.  Good luck, and if you find a root cause please share!
 
Brian Hawkins
IT Manager
Foam Design, INC
859-231-7006 x2208
 
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Thursday, April 24, 2014 3:47 PM
To: Vantage
Subject: Re: [Vantage] For the Service Connect Gurus
 
 
Nope, it works sometimes... so I don't understand.


Jose C Gomez
Software Engineer

T: 904.469.1524 mobile

Quis custodiet ipsos custodes?
 
On Thu, Apr 24, 2014 at 3:40 PM, Ned <TechnoBabbly@...> wrote:
 
Someone disable a username or change a password?
 
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Jose Gomez
Sent: Thursday, April 24, 2014 3:34 PM
To: Vantage
Subject: [Vantage] For the Service Connect Gurus
 


We have had for years SC doing our EDI. All of the sudden we are getting errors mid workflow that say Cannot connect to App Server..
 
Does anyone have any ideas what could cause this?

Jose C Gomez
Software Engineer

T: 904.469.1524 mobile

Quis custodiet ipsos custodes?


 
</div>
 


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Is it possible that the webservice or .Net method has the wrong credentials?  Is it always the same spot where it fails to connect?
Jose,
I have seen the same on occasion. Only resolution I have found is reboot the SC server, for my occurrences anyway.

Jose,

 

We had some trouble like this during the setup of SC for our near real-time data collection. We found that SC just sort of corrupts a workflow, arbitrarily, OR at least that’s that only ‘cause’ we could get Epicor Tech Support to even come close to agreeing to after about two weeks of down time. So we keep a backup of the SC environment node (from inside the Admin tool) just in case we need to restore it and write over any corruptness.

 

But I do agree with the others about rebooting the SC Appserver. In our environment, we’ve got a dedicated Appserver for SC, and we’ve tuned it a bit.

 

Something you mentioned triggered for me about the usage license type – there was something we did with the .Net connections to use a service license rather than the regular end-user license – but we only have a handful of them… I don’t know if you’re using the same license setup, but it’s another thing to check into. You may have hit a wall on that.

 

Also – since we’re doing almost real-time collection, we tried the multi-threaded options and it did not work the way Epicor said it would (or that we interpreted) so we reconfigured some of that as well. IT seemed that it multiplied the number of processes and we ran out of licenses (Appserver connection failures).

 

All of the above lead us to get Appserver errors. Maybe some of it will jog a memory and help you out.

 

Mike

Thanks Mike we'll take a look at the licencing


Jose C Gomez

Software Engineer


T: 904.469.1524 mobile

E: jose@…

http://www.josecgomez.com
     Â


Quis custodiet ipsos custodes?


On Thu, Apr 24, 2014 at 7:30 PM, Mike Gross <mkgross69@...> wrote:

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  <p></p><div><p class="ygrps-yiv-1023101703MsoNormal">Jose,<u></u><u></u></p><p class="ygrps-yiv-1023101703MsoNormal"><u></u> <u></u></p><p class="ygrps-yiv-1023101703MsoNormal">We had some trouble like this during the setup of SC for our near real-time data collection. We found that SC just sort of corrupts a workflow, arbitrarily, OR at least that’s that only ‘cause’ we could get Epicor Tech Support to even come close to agreeing to after about two weeks of down time. So we keep a backup of the SC environment node (from inside the Admin tool) just in case we need to restore it and write over any corruptness.<u></u><u></u></p>

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But I do agree with the others about rebooting the SC Appserver. In our environment, we’ve got a dedicated Appserver for SC, and we’ve tuned it a bit.

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Something you mentioned triggered for me about the usage license type – there was something we did with the .Net connections to use a service license rather than the regular end-user license – but we only have a handful of them… I don’t know if you’re using the same license setup, but it’s another thing to check into. You may have hit a wall on that.

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Also – since we’re doing almost real-time collection, we tried the multi-threaded options and it did not work the way Epicor said it would (or that we interpreted) so we reconfigured some of that as well. IT seemed that it multiplied the number of processes and we ran out of licenses (Appserver connection failures).

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All of the above lead us to get Appserver errors. Maybe some of it will jog a memory and help you out.

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Mike

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Yes, Licensing was my first though to.  Look in the Epicor Administration Console, under the Sessions, and see if Service Connect has a whole bunch of active sessions hanging around.  Although, when we had that issue, our end-users were also getting messages about licenses running out.

Jose, you might try to change the timeout and/or retries in the service connect workflow for the step(s) that get this issue.  We have some sales orders with many releases that take a long time and can get past the issue with these settings.  I don’t really know if that will help with unable to connect to appserver or if that is just for operation timed out errors, but it is worth a test or two…Maybe it will work for unable to connect also since theoretically it might retry until a license is free?

 

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of ygroups.adamleer@...
Sent: Friday, April 25, 2014 7:29 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: For the Service Connect Gurus

 

 

Yes, Licensing was my first though to.  Look in the Epicor Administration Console, under the Sessions, and see if Service Connect has a whole bunch of active sessions hanging around.  Although, when we had that issue, our end-users were also getting messages about licenses running out.

Hello all,

the server password where service connect resides changed. Where do i change the password for service connect? the service doesn't start due to the logon failure. thank you!
You will have to change the password on the windows services.  They all start with SCA
The services are the ones that start with SCA for any future reference.