Most people here hate the new interface. For all the reasons you expect. It is slower, clunky, more clicks, more moving the hands from mouse to keyboard back to mouse. All the cheese is moved, renamed, or otherwise obfuscated. But they added AI to help you find it!
Engineering, and production managers are pushing back the hardest. Engineers are stuck in their ways and legacy of decades of ERP misuse has set many of these practices in stone. Production managers need to get the work done, not frig around in the ERP trying to learn a new system or figure out how to run a report that has always worked. When they can’t do something in Kinetic, I lose them back to classic until I push them again.
Technical hurdles still abound. Most of it seems to be based on Epicor trying to do two things at once. They should have kept Epicor as it was, and sold Kinetic as a new piece of software. There is a lot of retraining that has to take place. Application Studio, and events are still riddled with bugs. As far as I know you still cant edit Functions in Kinetic.
The best way to get my users into Kinetic is to stand behind them and force them to click the damn link I emailed to them a hundred times. Then watch as they struggle through the first few minutes of terrible interface. You know that stock layout that comes with every Kinetic login? Those links are all garbage. Just delete that layout and start from scratch. I whip up a custom layout for their homepage and that usually keeps them locked in. That is, until they need a report I haven’t converted yet, or they need to do something quickly. Then they jump back into classic to get the work done. Who knows how much we have lost from users just trying to find the cheese.
We’ve been mostly Kinetic UI since October 2025 (one exception noted below) but had been running --off and on-- a long term project to move to the new UI since 2022. Kinetic UI has come a long way since 2022 but there are still many deficiencies and bugs and little time left for them to be rectified.
We have one team still on Classic because of a bug. Our company alone we have somewhere around 10 bug reports open on Kinetic UI issues with some sitting in “Submitted to Development” or “Accepted - Not Yet Planned” holding states with no idea if a fix will come before Classic is killed.
As @NateS said, the new UI is a big mountain of to climb so you need to retrain your users and productivity will be lower as they adjust to the new UI. We got better adoption by including SMEs when upgrading our Classic UIs to Kinetic starting at the design phase. Including them built buy-in.
I for sure expected negative feedback, but not that much lol.
I only disagree with it being slower. I’ve noticed a considerable increase in speed on the web.
I think a lot of folks say its “slow” because it takes time to re-train their muscle memory, therefore taking longer to finish their task.
All of my users are still in Classic and I’m slowly moving customizations and dashboards over to Kinetic.
The switch to the new Kinetic Home screen layout was fine because I copied everyone’s shortcuts/buttons over. I think everyone agrees the new Kinetic Home screen is good.
The ones who accidentally logged into Kinetic UI literally hate it with a passion. Most users are used to Classic and being able to paste insert records into a BAQ report filter, hitting Enter to tab out of a field, etc. The UX is just simply not there yet.
We are multi-site, but we like to have “vision” into other sites. Many complaints have come up about not being able to see demand and other things since we upgraded from 10.x to 2024.x. IIRC, Part Advisor is one of them.
I have heard a lot of feedback from my users about the copy all or copy all include labels as well. In classic, you could copy whatever you want but in Kinetic you can only copy 300. You can export to excel but it just adds unnecessary steps.
Have you tried turning off server paging on those grids? I just did a Copy All Include Labels on a grid with 2,397 rows and pasted into Excel and it pasted all of the rows.
My frustration is Export to Excel does not keep the row color rules like classic Export to Excel did.
For us, for most things, it hasn’t actually been that bad to be honest. In the early days there were definitely things that caused issues but as we have used Kinetic people have retrained their muscle memory.
We made the switch when we upgraded to 2024.1 from 2022.1 and went 100% browser at that point as well. We spent 4 months leading up to that having everyone spend a bit of time every day working in our test system, this not only allowed us to make sure all of our customizations worked properly but got everyone used to Kinetic and so the upgrade/change was relatively seamless. We had a certain set of users who had chosen not to do any testing/learning during that window who struggled but that was on them, pretty much everyone else that actually did take the time to use it prior to going live was ok-ish.
There are definitely things that you have to rethink in terms of how you sue the program and yes, you need to relearn a lot of muscle memory but I went from wanting to quit instead of moving to Kinetic to being a fan of it over Classic in most cases.
to climb so you need to retrain your users and productivity will be lower as they adjust to the new UI. We got better adoption by including SMEs when upgrading our Classic UIs to Kinetic starting at the design phase. Including them built buy-in.