InSite Manifest: Experiences? 9.05.XXX

Yahoo Archive
1
We use Insite and ship all over the world.



The documentation is extremely poor.



The way we learned is what I call the "Fall on your Face" method.



However, Insite has good support when you call in and their support team is
very helpful.



However, if you don't call support, and work with your customer rep, seems
no one there understands how it works and they charge you a boat load for
consulting - NOT.



Now we have Endicia which is for the Postal Service, which is now a forth
party to our third party Insite. After we purchased it and installed it,
we went to ship our first Postal Service order and found that you cannot
ship International but, it should be available soon.



Anyway, I don't know Agile. To solve problems with Insite - I always call
support.



In fact, we call it our daily Insite call.



Sincerely,

Cathy Bennett

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
neverunmacron
Sent: Wednesday, May 22, 2013 11:43 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX





We have Insite before i came aboard, i must say they are good not great. i
will look into Agile but it seems too late for us. We do use insite manifest
with 2 different plants. The biggest problem is the lack of documentation.
You basically cant do nothing without them. Recently i had to reformat a
machine which had the client application on it and theres no documentation
of installing the client without calling them. Being an IT person i got it
to work 80% by playing around with another workstation.

Overall good not great.

Please share your thoughts on the agile solution. thanks!

Jose

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Elizabeth" <gracefulthreads@...> wrote:
>
> I'll second these points. We're using it on 9.04.507A, have had similar
experiences with addresses, call them every month or so with an issue, get
generally good help, and think their installation routines, ah, suck.
>
> Epicor and Insite also don't seem to get together on licensing... almost
every time we do have to call in for support they ask if we're still
licensed. Thankfully they take our word for it at the time.
>
> Ernie Lowell
> Diba Industries
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"eackerson1" wrote:
> >
> > We installed Insite over 3 years ago on Vantage 8 and carried it forward
to 9 to serve both UPS and FedEx needs. Overall we've been very pleased with
it. We do about 80-100 shipments a day and it's a huge time saver.
> >
> > You will have to pay a lot of attention to the accuracy of the addresses
in your customer screens. We had to put in a variety of BPMs to enforce
accurate data entry and spent a lot of time cleaning up cities, countries,
ZIP codes, etc. This caused a lot of grief in the first few months,
especially on international shipments.
> >
> > The software does have some issues from time to time. On average we
place a support call every 1-2 months. Their good news is their support is
pretty good at communicating with IT and end users alike. We just have our
users call directly most of the time.
> >
> > I will say the client installation is not very intuitive. This might
just be our environment, but client installation consistently stumps all of
us so we usually wind up paying them to install new machines. Again, that
might just be us.
> >
> > Some advice is keep your old shipping systems active as a backup. When
we do have problems it's nice for the shipping folks to have a workaround
without holding up business.
> >
> > Despite those quirks, we have been pleased with it. Our users gripe
whenever they do need to use the old systems, so I'd consider that a win!
> >
> >
> > Eric
> >
> >
> > --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
Miguel Santillan wrote:
> > >
> > > We are looking into Insite Manifest and we typically ship through UPS.
> > >
> > > Can the group provide some pros and cons if you do have this feature?
> > >
> > > In addition to Insite, are there other modules that we will need to
get? Are there alternatives?
> > >
> > > Regards,
> > >
> > > Miguel A. Santillan
> > >
> > >
> > >
> > > [Non-text portions of this message have been removed]
> > >
> >
>





[Non-text portions of this message have been removed]
2
We are looking into Insite Manifest and we typically ship through UPS.

Can the group provide some pros and cons if you do have this feature?

In addition to Insite, are there other modules that we will need to get? Are there alternatives?

Regards,

Miguel A. Santillan



[Non-text portions of this message have been removed]
3
We installed Insite over 3 years ago on Vantage 8 and carried it forward to 9 to serve both UPS and FedEx needs. Overall we've been very pleased with it. We do about 80-100 shipments a day and it's a huge time saver.

You will have to pay a lot of attention to the accuracy of the addresses in your customer screens. We had to put in a variety of BPMs to enforce accurate data entry and spent a lot of time cleaning up cities, countries, ZIP codes, etc. This caused a lot of grief in the first few months, especially on international shipments.

The software does have some issues from time to time. On average we place a support call every 1-2 months. Their good news is their support is pretty good at communicating with IT and end users alike. We just have our users call directly most of the time.

I will say the client installation is not very intuitive. This might just be our environment, but client installation consistently stumps all of us so we usually wind up paying them to install new machines. Again, that might just be us.

Some advice is keep your old shipping systems active as a backup. When we do have problems it's nice for the shipping folks to have a workaround without holding up business.

Despite those quirks, we have been pleased with it. Our users gripe whenever they do need to use the old systems, so I'd consider that a win!


Eric


--- In vantage@yahoogroups.com, Miguel Santillan wrote:
>
> We are looking into Insite Manifest and we typically ship through UPS.
>
> Can the group provide some pros and cons if you do have this feature?
>
> In addition to Insite, are there other modules that we will need to get? Are there alternatives?
>
> Regards,
>
> Miguel A. Santillan
>
>
>
> [Non-text portions of this message have been removed]
>
4
My experience is a bit outdated, but in 2010-2011 we attempted to install and use InSite Manifest. It was extremely antiquated (looked like an old DOS-based program) and poorly automated/intergrated with Epicor. It would not work with the current UPS or FedEx software. Support was terrible. We had about 4 reps in 1 year. Couldn't get through an install until my IT Manager provided Insite help to figure out where they needed to copy their own files. There was no documentation and online help was useless. Once installed there were so many things that had to be configured (again, no documentation - just verbal instructions from the rep) we gave up. Ask LOTS of questions before you buy.
Linda

--- In vantage@yahoogroups.com, Miguel Santillan wrote:
>
> We are looking into Insite Manifest and we typically ship through UPS.
>
> Can the group provide some pros and cons if you do have this feature?
>
> In addition to Insite, are there other modules that we will need to get? Are there alternatives?
>
> Regards,
>
> Miguel A. Santillan
>
>
>
> [Non-text portions of this message have been removed]
>
5
I believe now we are looking at agileShip Connect, another Epicior 3rd Party product.

Miguel A. Santillan
Compass Components, Inc.


From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Hyndman
Sent: Wednesday, January 16, 2013 9:34 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX



My experience is a bit outdated, but in 2010-2011 we attempted to install and use InSite Manifest. It was extremely antiquated (looked like an old DOS-based program) and poorly automated/intergrated with Epicor. It would not work with the current UPS or FedEx software. Support was terrible. We had about 4 reps in 1 year. Couldn't get through an install until my IT Manager provided Insite help to figure out where they needed to copy their own files. There was no documentation and online help was useless. Once installed there were so many things that had to be configured (again, no documentation - just verbal instructions from the rep) we gave up. Ask LOTS of questions before you buy.
Linda

--- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, Miguel Santillan wrote:
>
> We are looking into Insite Manifest and we typically ship through UPS.
>
> Can the group provide some pros and cons if you do have this feature?
>
> In addition to Insite, are there other modules that we will need to get? Are there alternatives?
>
> Regards,
>
> Miguel A. Santillan
>
>
>
> [Non-text portions of this message have been removed]
>



[Non-text portions of this message have been removed]
6
I'll second these points. We're using it on 9.04.507A, have had similar experiences with addresses, call them every month or so with an issue, get generally good help, and think their installation routines, ah, suck.

Epicor and Insite also don't seem to get together on licensing... almost every time we do have to call in for support they ask if we're still licensed. Thankfully they take our word for it at the time.

Ernie Lowell
Diba Industries

--- In vantage@yahoogroups.com, "eackerson1" wrote:
>
> We installed Insite over 3 years ago on Vantage 8 and carried it forward to 9 to serve both UPS and FedEx needs. Overall we've been very pleased with it. We do about 80-100 shipments a day and it's a huge time saver.
>
> You will have to pay a lot of attention to the accuracy of the addresses in your customer screens. We had to put in a variety of BPMs to enforce accurate data entry and spent a lot of time cleaning up cities, countries, ZIP codes, etc. This caused a lot of grief in the first few months, especially on international shipments.
>
> The software does have some issues from time to time. On average we place a support call every 1-2 months. Their good news is their support is pretty good at communicating with IT and end users alike. We just have our users call directly most of the time.
>
> I will say the client installation is not very intuitive. This might just be our environment, but client installation consistently stumps all of us so we usually wind up paying them to install new machines. Again, that might just be us.
>
> Some advice is keep your old shipping systems active as a backup. When we do have problems it's nice for the shipping folks to have a workaround without holding up business.
>
> Despite those quirks, we have been pleased with it. Our users gripe whenever they do need to use the old systems, so I'd consider that a win!
>
>
> Eric
>
>
> --- In vantage@yahoogroups.com, Miguel Santillan wrote:
> >
> > We are looking into Insite Manifest and we typically ship through UPS.
> >
> > Can the group provide some pros and cons if you do have this feature?
> >
> > In addition to Insite, are there other modules that we will need to get? Are there alternatives?
> >
> > Regards,
> >
> > Miguel A. Santillan
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
7
Another issue to consider with Insite is that each shipping method must be licensed separately. We use a large number of shippers including UPS, Fedex, Conway, and about 5 or 6 others. The cost to have all of them integrated was simply not worth it for us.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Elizabeth
Sent: Thursday, January 17, 2013 6:07 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX



I'll second these points. We're using it on 9.04.507A, have had similar experiences with addresses, call them every month or so with an issue, get generally good help, and think their installation routines, ah, suck.

Epicor and Insite also don't seem to get together on licensing... almost every time we do have to call in for support they ask if we're still licensed. Thankfully they take our word for it at the time.

Ernie Lowell
Diba Industries

--- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, "eackerson1" wrote:
>
> We installed Insite over 3 years ago on Vantage 8 and carried it forward to 9 to serve both UPS and FedEx needs. Overall we've been very pleased with it. We do about 80-100 shipments a day and it's a huge time saver.
>
> You will have to pay a lot of attention to the accuracy of the addresses in your customer screens. We had to put in a variety of BPMs to enforce accurate data entry and spent a lot of time cleaning up cities, countries, ZIP codes, etc. This caused a lot of grief in the first few months, especially on international shipments.
>
> The software does have some issues from time to time. On average we place a support call every 1-2 months. Their good news is their support is pretty good at communicating with IT and end users alike. We just have our users call directly most of the time.
>
> I will say the client installation is not very intuitive. This might just be our environment, but client installation consistently stumps all of us so we usually wind up paying them to install new machines. Again, that might just be us.
>
> Some advice is keep your old shipping systems active as a backup. When we do have problems it's nice for the shipping folks to have a workaround without holding up business.
>
> Despite those quirks, we have been pleased with it. Our users gripe whenever they do need to use the old systems, so I'd consider that a win!
>
>
> Eric
>
>
> --- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, Miguel Santillan wrote:
> >
> > We are looking into Insite Manifest and we typically ship through UPS.
> >
> > Can the group provide some pros and cons if you do have this feature?
> >
> > In addition to Insite, are there other modules that we will need to get? Are there alternatives?
> >
> > Regards,
> >
> > Miguel A. Santillan
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>



[Non-text portions of this message have been removed]
8
Please keep us posted on your decision, Miguel. I'll be interested in your thoughts on agileShip Connect.
Good luck, Linda

--- In vantage@yahoogroups.com, Miguel Santillan wrote:
>
> I believe now we are looking at agileShip Connect, another Epicior 3rd Party product.
>
> Miguel A. Santillan
> Compass Components, Inc.
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Hyndman
> Sent: Wednesday, January 16, 2013 9:34 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX
>
>
>
> My experience is a bit outdated, but in 2010-2011 we attempted to install and use InSite Manifest. It was extremely antiquated (looked like an old DOS-based program) and poorly automated/intergrated with Epicor. It would not work with the current UPS or FedEx software. Support was terrible. We had about 4 reps in 1 year. Couldn't get through an install until my IT Manager provided Insite help to figure out where they needed to copy their own files. There was no documentation and online help was useless. Once installed there were so many things that had to be configured (again, no documentation - just verbal instructions from the rep) we gave up. Ask LOTS of questions before you buy.
> Linda
>
> --- In vantage@yahoogroups.com , Miguel Santillan wrote:
> >
> > We are looking into Insite Manifest and we typically ship through UPS.
> >
> > Can the group provide some pros and cons if you do have this feature?
> >
> > In addition to Insite, are there other modules that we will need to get? Are there alternatives?
> >
> > Regards,
> >
> > Miguel A. Santillan
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
> [Non-text portions of this message have been removed]
>
9
We are using Insite.



We do a lot of International shipping. We have UPS and FEDEX carriers.



The lack of documentation is not good. No one from Epicor or Insite has any
documentation on what is passed from Insite to the Carriers.



We had to give up on using the AES interface since we had shipments held up
in customs for weeks (we let UPS and FEDEX file our AES claims).



It would be nice if there was more documentation, it has been a live and
learn implementation for us.



Anyone else have any comments?



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Hyndman
Sent: Friday, January 18, 2013 11:00 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX
AgileShipConnect





Please keep us posted on your decision, Miguel. I'll be interested in your
thoughts on agileShip Connect.
Good luck, Linda

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> , Miguel
Santillan wrote:
>
> I believe now we are looking at agileShip Connect, another Epicior 3rd
Party product.
>
> Miguel A. Santillan
> Compass Components, Inc.
>
>
> From: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
[mailto:vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ] On
Behalf Of Hyndman
> Sent: Wednesday, January 16, 2013 9:34 AM
> To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX
>
>
>
> My experience is a bit outdated, but in 2010-2011 we attempted to install
and use InSite Manifest. It was extremely antiquated (looked like an old
DOS-based program) and poorly automated/intergrated with Epicor. It would
not work with the current UPS or FedEx software. Support was terrible. We
had about 4 reps in 1 year. Couldn't get through an install until my IT
Manager provided Insite help to figure out where they needed to copy their
own files. There was no documentation and online help was useless. Once
installed there were so many things that had to be configured (again, no
documentation - just verbal instructions from the rep) we gave up. Ask LOTS
of questions before you buy.
> Linda
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
Miguel Santillan wrote:
> >
> > We are looking into Insite Manifest and we typically ship through UPS.
> >
> > Can the group provide some pros and cons if you do have this feature?
> >
> > In addition to Insite, are there other modules that we will need to get?
Are there alternatives?
> >
> > Regards,
> >
> > Miguel A. Santillan
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
> [Non-text portions of this message have been removed]
>





[Non-text portions of this message have been removed]
10
We've been using Insite for years, since Vantage 8.0 days.

I'd say it's an alright solution but not great. If you can afford Agile, I've heard a lot of good things about it, but the price was too much for us otherwise we'd have gone away from Insite.

If you ship from multiple plants/locations or companies, then Insite likely won't work, you'll need Agile. If you want good customs paperwork and, then Insite is going to be cumbersome. If you want electronic submission of customs paperwork to let's say UPS, then Insite will request you pay for customization to make it work. AES submissions work but it's pretty clumsy as well.

The gui for Insite is pretty miserable, and they've done nothing in the years we've used it to improve it or make it more user friendly. Again, you'll get by but it's clunky.

Worst though is there is no documentation whatsoever. If you want to try and install the server portion yourself, good luck - it's not gonna happen.

The app that runs the shipping functions in Insite via Progress aren't 64 bit compatible, so you'll need to run the database on a 64 bit machine, but the app will need to be somewhere 32 bit. This was as of a year ago, likely the same at this point.

Overall, if you can't afford Agile then I think Insite is better than nothing for sure, but I wish they'd treat the product a little more professionally.

--- In vantage@yahoogroups.com, "Cathy" wrote:
>
> We are using Insite.
>
> We do a lot of International shipping. We have UPS and FEDEX carriers.
>
> The lack of documentation is not good. No one from Epicor or Insite has any
> documentation on what is passed from Insite to the Carriers.
>
> We had to give up on using the AES interface since we had shipments held up
> in customs for weeks (we let UPS and FEDEX file our AES claims).
>
> It would be nice if there was more documentation, it has been a live and
> learn implementation for us.
>
> Anyone else have any comments?
>
>
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
> Hyndman
> Sent: Friday, January 18, 2013 11:00 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX
> AgileShipConnect
>
>
>
>
>
> Please keep us posted on your decision, Miguel. I'll be interested in your
> thoughts on agileShip Connect.
> Good luck, Linda
>
> --- In vantage@yahoogroups.com , Miguel
> Santillan wrote:
> >
> > I believe now we are looking at agileShip Connect, another Epicior 3rd
> Party product.
> >
> > Miguel A. Santillan
> > Compass Components, Inc.
> >
> >
> > From: vantage@yahoogroups.com
> [mailto:vantage@yahoogroups.com ] On
> Behalf Of Hyndman
> > Sent: Wednesday, January 16, 2013 9:34 AM
> > To: vantage@yahoogroups.com
> > Subject: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX
> >
> >
> >
> > My experience is a bit outdated, but in 2010-2011 we attempted to install
> and use InSite Manifest. It was extremely antiquated (looked like an old
> DOS-based program) and poorly automated/intergrated with Epicor. It would
> not work with the current UPS or FedEx software. Support was terrible. We
> had about 4 reps in 1 year. Couldn't get through an install until my IT
> Manager provided Insite help to figure out where they needed to copy their
> own files. There was no documentation and online help was useless. Once
> installed there were so many things that had to be configured (again, no
> documentation - just verbal instructions from the rep) we gave up. Ask LOTS
> of questions before you buy.
> > Linda
> >
> > --- In vantage@yahoogroups.com ,
> Miguel Santillan wrote:
> > >
> > > We are looking into Insite Manifest and we typically ship through UPS.
> > >
> > > Can the group provide some pros and cons if you do have this feature?
> > >
> > > In addition to Insite, are there other modules that we will need to get?
> Are there alternatives?
> > >
> > > Regards,
> > >
> > > Miguel A. Santillan
> > >
> > >
> > >
> > > [Non-text portions of this message have been removed]
> > >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
11
We have Insite before i came aboard, i must say they are good not great. i will look into Agile but it seems too late for us. We do use insite manifest with 2 different plants. The biggest problem is the lack of documentation. You basically cant do nothing without them. Recently i had to reformat a machine which had the client application on it and theres no documentation of installing the client without calling them. Being an IT person i got it to work 80% by playing around with another workstation.

Overall good not great.

Please share your thoughts on the agile solution. thanks!

Jose

--- In vantage@yahoogroups.com, "Elizabeth" <gracefulthreads@...> wrote:
>
> I'll second these points. We're using it on 9.04.507A, have had similar experiences with addresses, call them every month or so with an issue, get generally good help, and think their installation routines, ah, suck.
>
> Epicor and Insite also don't seem to get together on licensing... almost every time we do have to call in for support they ask if we're still licensed. Thankfully they take our word for it at the time.
>
> Ernie Lowell
> Diba Industries
>
> --- In vantage@yahoogroups.com, "eackerson1" wrote:
> >
> > We installed Insite over 3 years ago on Vantage 8 and carried it forward to 9 to serve both UPS and FedEx needs. Overall we've been very pleased with it. We do about 80-100 shipments a day and it's a huge time saver.
> >
> > You will have to pay a lot of attention to the accuracy of the addresses in your customer screens. We had to put in a variety of BPMs to enforce accurate data entry and spent a lot of time cleaning up cities, countries, ZIP codes, etc. This caused a lot of grief in the first few months, especially on international shipments.
> >
> > The software does have some issues from time to time. On average we place a support call every 1-2 months. Their good news is their support is pretty good at communicating with IT and end users alike. We just have our users call directly most of the time.
> >
> > I will say the client installation is not very intuitive. This might just be our environment, but client installation consistently stumps all of us so we usually wind up paying them to install new machines. Again, that might just be us.
> >
> > Some advice is keep your old shipping systems active as a backup. When we do have problems it's nice for the shipping folks to have a workaround without holding up business.
> >
> > Despite those quirks, we have been pleased with it. Our users gripe whenever they do need to use the old systems, so I'd consider that a win!
> >
> >
> > Eric
> >
> >
> > --- In vantage@yahoogroups.com, Miguel Santillan wrote:
> > >
> > > We are looking into Insite Manifest and we typically ship through UPS.
> > >
> > > Can the group provide some pros and cons if you do have this feature?
> > >
> > > In addition to Insite, are there other modules that we will need to get? Are there alternatives?
> > >
> > > Regards,
> > >
> > > Miguel A. Santillan
> > >
> > >
> > >
> > > [Non-text portions of this message have been removed]
> > >
> >
>
12
I have Agile and they are pretty much the exact same way. I have to depend on them for any changes to packing slips, adding label printers and among other things. Once all the bugs are worked out, it works pretty well, but I hate having to use them to change small things.

--- In vantage@yahoogroups.com, "neverunmacron" <neverunmacron@...> wrote:
>
> We have Insite before i came aboard, i must say they are good not great. i will look into Agile but it seems too late for us. We do use insite manifest with 2 different plants. The biggest problem is the lack of documentation. You basically cant do nothing without them. Recently i had to reformat a machine which had the client application on it and theres no documentation of installing the client without calling them. Being an IT person i got it to work 80% by playing around with another workstation.
>
> Overall good not great.
>
> Please share your thoughts on the agile solution. thanks!
>
> Jose
>
> --- In vantage@yahoogroups.com, "Elizabeth" <gracefulthreads@> wrote:
> >
> > I'll second these points. We're using it on 9.04.507A, have had similar experiences with addresses, call them every month or so with an issue, get generally good help, and think their installation routines, ah, suck.
> >
> > Epicor and Insite also don't seem to get together on licensing... almost every time we do have to call in for support they ask if we're still licensed. Thankfully they take our word for it at the time.
> >
> > Ernie Lowell
> > Diba Industries
> >
> > --- In vantage@yahoogroups.com, "eackerson1" wrote:
> > >
> > > We installed Insite over 3 years ago on Vantage 8 and carried it forward to 9 to serve both UPS and FedEx needs. Overall we've been very pleased with it. We do about 80-100 shipments a day and it's a huge time saver.
> > >
> > > You will have to pay a lot of attention to the accuracy of the addresses in your customer screens. We had to put in a variety of BPMs to enforce accurate data entry and spent a lot of time cleaning up cities, countries, ZIP codes, etc. This caused a lot of grief in the first few months, especially on international shipments.
> > >
> > > The software does have some issues from time to time. On average we place a support call every 1-2 months. Their good news is their support is pretty good at communicating with IT and end users alike. We just have our users call directly most of the time.
> > >
> > > I will say the client installation is not very intuitive. This might just be our environment, but client installation consistently stumps all of us so we usually wind up paying them to install new machines. Again, that might just be us.
> > >
> > > Some advice is keep your old shipping systems active as a backup. When we do have problems it's nice for the shipping folks to have a workaround without holding up business.
> > >
> > > Despite those quirks, we have been pleased with it. Our users gripe whenever they do need to use the old systems, so I'd consider that a win!
> > >
> > >
> > > Eric
> > >
> > >
> > > --- In vantage@yahoogroups.com, Miguel Santillan wrote:
> > > >
> > > > We are looking into Insite Manifest and we typically ship through UPS.
> > > >
> > > > Can the group provide some pros and cons if you do have this feature?
> > > >
> > > > In addition to Insite, are there other modules that we will need to get? Are there alternatives?
> > > >
> > > > Regards,
> > > >
> > > > Miguel A. Santillan
> > > >
> > > >
> > > >
> > > > [Non-text portions of this message have been removed]
> > > >
> > >
> >
>
13
I've used Insite, and yes, they have to do it all.. but is that actually a
bad thing? I actually think it's a good thing. I get Insite Support
remoted in and I go to lunch or do something more productive. :-)



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
Drew
Sent: Wednesday, May 22, 2013 2:47 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX





I have Agile and they are pretty much the exact same way. I have to depend
on them for any changes to packing slips, adding label printers and among
other things. Once all the bugs are worked out, it works pretty well, but I
hate having to use them to change small things.

--- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"neverunmacron" <neverunmacron@...> wrote:
>
> We have Insite before i came aboard, i must say they are good not great. i
will look into Agile but it seems too late for us. We do use insite manifest
with 2 different plants. The biggest problem is the lack of documentation.
You basically cant do nothing without them. Recently i had to reformat a
machine which had the client application on it and theres no documentation
of installing the client without calling them. Being an IT person i got it
to work 80% by playing around with another workstation.
>
> Overall good not great.
>
> Please share your thoughts on the agile solution. thanks!
>
> Jose
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"Elizabeth" <gracefulthreads@> wrote:
> >
> > I'll second these points. We're using it on 9.04.507A, have had similar
experiences with addresses, call them every month or so with an issue, get
generally good help, and think their installation routines, ah, suck.
> >
> > Epicor and Insite also don't seem to get together on licensing... almost
every time we do have to call in for support they ask if we're still
licensed. Thankfully they take our word for it at the time.
> >
> > Ernie Lowell
> > Diba Industries
> >
> > --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
"eackerson1" wrote:
> > >
> > > We installed Insite over 3 years ago on Vantage 8 and carried it
forward to 9 to serve both UPS and FedEx needs. Overall we've been very
pleased with it. We do about 80-100 shipments a day and it's a huge time
saver.
> > >
> > > You will have to pay a lot of attention to the accuracy of the
addresses in your customer screens. We had to put in a variety of BPMs to
enforce accurate data entry and spent a lot of time cleaning up cities,
countries, ZIP codes, etc. This caused a lot of grief in the first few
months, especially on international shipments.
> > >
> > > The software does have some issues from time to time. On average we
place a support call every 1-2 months. Their good news is their support is
pretty good at communicating with IT and end users alike. We just have our
users call directly most of the time.
> > >
> > > I will say the client installation is not very intuitive. This might
just be our environment, but client installation consistently stumps all of
us so we usually wind up paying them to install new machines. Again, that
might just be us.
> > >
> > > Some advice is keep your old shipping systems active as a backup. When
we do have problems it's nice for the shipping folks to have a workaround
without holding up business.
> > >
> > > Despite those quirks, we have been pleased with it. Our users gripe
whenever they do need to use the old systems, so I'd consider that a win!
> > >
> > >
> > > Eric
> > >
> > >
> > > --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
Miguel Santillan wrote:
> > > >
> > > > We are looking into Insite Manifest and we typically ship through
UPS.
> > > >
> > > > Can the group provide some pros and cons if you do have this
feature?
> > > >
> > > > In addition to Insite, are there other modules that we will need to
get? Are there alternatives?
> > > >
> > > > Regards,
> > > >
> > > > Miguel A. Santillan
> > > >
> > > >
> > > >
> > > > [Non-text portions of this message have been removed]
> > > >
> > >
> >
>





[Non-text portions of this message have been removed]
14
We just got Agile and other than the setup file and license, they gave me a Agile Install and User Guide to follow.

But there support so far has been quick and I just call and let me do things themselves.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Vic Drecchio
Sent: Wednesday, May 22, 2013 11:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX



I've used Insite, and yes, they have to do it all.. but is that actually a
bad thing? I actually think it's a good thing. I get Insite Support
remoted in and I go to lunch or do something more productive. :-)

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of
Drew
Sent: Wednesday, May 22, 2013 2:47 PM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Re: InSite Manifest: Experiences??? 9.05.XXX

I have Agile and they are pretty much the exact same way. I have to depend
on them for any changes to packing slips, adding label printers and among
other things. Once all the bugs are worked out, it works pretty well, but I
hate having to use them to change small things.

--- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ,
"neverunmacron" <neverunmacron@...<mailto:neverunmacron@...>> wrote:
>
> We have Insite before i came aboard, i must say they are good not great. i
will look into Agile but it seems too late for us. We do use insite manifest
with 2 different plants. The biggest problem is the lack of documentation.
You basically cant do nothing without them. Recently i had to reformat a
machine which had the client application on it and theres no documentation
of installing the client without calling them. Being an IT person i got it
to work 80% by playing around with another workstation.
>
> Overall good not great.
>
> Please share your thoughts on the agile solution. thanks!
>
> Jose
>
> --- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ,
"Elizabeth" <gracefulthreads@> wrote:
> >
> > I'll second these points. We're using it on 9.04.507A, have had similar
experiences with addresses, call them every month or so with an issue, get
generally good help, and think their installation routines, ah, suck.
> >
> > Epicor and Insite also don't seem to get together on licensing... almost
every time we do have to call in for support they ask if we're still
licensed. Thankfully they take our word for it at the time.
> >
> > Ernie Lowell
> > Diba Industries
> >
> > --- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ,
"eackerson1" wrote:
> > >
> > > We installed Insite over 3 years ago on Vantage 8 and carried it
forward to 9 to serve both UPS and FedEx needs. Overall we've been very
pleased with it. We do about 80-100 shipments a day and it's a huge time
saver.
> > >
> > > You will have to pay a lot of attention to the accuracy of the
addresses in your customer screens. We had to put in a variety of BPMs to
enforce accurate data entry and spent a lot of time cleaning up cities,
countries, ZIP codes, etc. This caused a lot of grief in the first few
months, especially on international shipments.
> > >
> > > The software does have some issues from time to time. On average we
place a support call every 1-2 months. Their good news is their support is
pretty good at communicating with IT and end users alike. We just have our
users call directly most of the time.
> > >
> > > I will say the client installation is not very intuitive. This might
just be our environment, but client installation consistently stumps all of
us so we usually wind up paying them to install new machines. Again, that
might just be us.
> > >
> > > Some advice is keep your old shipping systems active as a backup. When
we do have problems it's nice for the shipping folks to have a workaround
without holding up business.
> > >
> > > Despite those quirks, we have been pleased with it. Our users gripe
whenever they do need to use the old systems, so I'd consider that a win!
> > >
> > >
> > > Eric
> > >
> > >
> > > --- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> <mailto:vantage%40yahoogroups.com> ,
Miguel Santillan wrote:
> > > >
> > > > We are looking into Insite Manifest and we typically ship through
UPS.
> > > >
> > > > Can the group provide some pros and cons if you do have this
feature?
> > > >
> > > > In addition to Insite, are there other modules that we will need to
get? Are there alternatives?
> > > >
> > > > Regards,
> > > >
> > > > Miguel A. Santillan
> > > >
> > > >
> > > >
> > > > [Non-text portions of this message have been removed]
> > > >
> > >
> >
>

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]