Is there a way to know if the user checked the 'Routing' box when the AR invoice was printed?

Epicor ERP 10
1

Hello,

Is there a way to know if the user checked the ‘Routing’ box when the AR invoice was printed? The APR is set up to send invoices via email to the customer when the ‘Routing’ box is checked. Users are complaining that the invoices are not being sent to customers so I want to see if the users are checking the Routing box when printing invoices.

Thanks
John

2

If the Task hasn’t yet been cleared, the SysTaskParam table will indicate it.

Filter on: ParamName = SSRSEnableRouting and look at the value of that row’s ParamLogical column.

2 Likes
3

Hi John! You could also change the Breaking and Routing rules in APR to write a log file for when routing is triggered. It would also be useful to check the outgoing email server to see if the invoices were sent, to determine if maybe the invoices were created and sent but went to the customer’s spam, etc.

-Jeff

4

This is a great way to do it.

5

Hello Calvin and Jeff.

Thank you for the advise. I will take a look at you suggestions.

Jeff,
Hope you are doing well.

Thanks