Hello, I have an employee complaining that the time it takes to open a form is too long. To recreate the conditions, you go to service call center and open a call ticket. Then you right-click on the customer number and select Customer Tracker. It is the time from this point that seems to vary. …

I tried it from Order Entry and it was about 13 seconds. I mean load existing ticket. I have not used tracing much. Is there a document on how to read it so I can tell what I need to look at?

It is under Preferences, there is a tracing option, just enable client and server tracing and try the Open With again, the log should show the calls made and how much each one took.

A few hints when running Traces … Quit the System Monitor before enabling tracing. This will prevent all sorts of background info (that you most likely don’t care about ) from showing in the log. Click the Apply button, then the Clear Log button. This will prevent it from logging the fact that y…

I know that this answer does not help you right now… but as you move to Kinetic, check out the speed in Kinetic. I have found that the forms load much faster when launching kinetic forms from a web browser. In the future, you will run Epicor from any web browser and as kinetic screens, they launch …

At least for the Kinetic in 10.2.700, I’ve found it to be quite a bit slower than the old winform versions. Is there anything that needs to be done to optimize them?

As @timshuwy mentioned, the Kinetic screens are very slow unless you view them directly in a browser. Unfortunate as most peoples first exposure to the Kinetic screens is through the smart client.

Oh that’s curious, why such a differential in speed? How would I open them in the browser to see?

[image] asalvatore: why such a differential in speed? Kinetic in the WinForms application is just a webview component, so you have the overhead of both in one application. Kinetic is pure JavaScript (Angular).

Is the overhead of Epicor Smart Client with a webview that much worse than the overhead of a web browser? I know it’s not as optimized - but the kinetic processes I have to open are very slow.

So… to view epicor from a web browser, you first have to get the web address. This is visible in the upper right side of your menu. simply copy that web address, and add “/home” to the end… Example: https://cloudea.mycloudaddress.com/erpcurrent/home [image]

Need an opinion on form opening speed

Epicor ERP 10

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Need an opinion on form opening speed

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