I have a user that is getting this error when they try to print. They can print preview fine and print that way. Anyone know how to fix this? I am guessing he clicked something. He has done a few odd things in the last few days.
I tested it on my PC and can print fine.
Is it possible the user has āSend To OneNote 2016ā listed twice in Devices and Printers on the workstation.
Even if they did. I would think this is the screen most users get to select a printer. this screenā¦
The correct printer is selected as a default.
Iām sorry, this isnāt very helpful but this made me Laugh-Out-Loud. 
When arenāt users doing odd things to make these kinds of things happen!
What is showing in the full drop-down list of Printers available on the Client? What happens if you select a different printer? Maybe you need to remove and re-map that printer on the Client?
He never gets the screen SSRS CLent Printerā¦Just the error. That second screen shot it what he should get.
He clicked some check boxes for menu items and made his screen blank; then click and another on to make his favorites go away. SIGH
I logged on his computer and I get the same error message. I have changed his default printer and set it back. I have cleared client cacheā¦no luck
Ah-ha! I understand now. Sorry, I was confused as to where the screenshots were coming from exactly. Okay, I believe Iāve run into this sort of thing before, I thinkā¦but it was much easier to set the āEpicor Default Client Printerā in E9.
Okay, so what if you go to Start - ā¦ - Printers and Faxes on the Client machine and look to see which Printer is set as the default? While you are looking around in there do you see anything listed as a āOne Note 2016ā printer? If you can, and can easily get it back or donāt need it, I would remove it. Then try againā¦
it is only installed once.
I did check that. the correct printer is set to default āAccountingā and there is only one note 2016 installed.
Or does he have some sort of a Personalization on the form perhaps?
I get the same error when I log on Epicor on his computer so not a personalization. Plus it is happening to anything he is printing.
Are you able to delete/disable that One Note 2016, try it, and then re-create it?
I can tryā¦I donāt think he uses it
Oh wait! I found something else to tryā¦(if you havenāt tried that already)
Clutching at strawsā¦ But does the user have any print jobs queued in either the windows print manager, or the E10 Sys Task Monitor?
Iām sorry I donāt know of a better way to do this but if you open up a Dashboard and click File - Print. You will see a list of printers. The one highlighted in gray, for some reason, is I think what Epicor uses as itās āEpicor default printerā and the one with the green check mark is the āPCās default printerā. Iām assuming you will see the āAccountingā printer with the green check mark and the āOne Note 2016ā with the highlight. Click on the āAccountingā printer to highlight and then click āApplyā. Then try to print and see if that works.
We used to run into this issue in E9. But since we were always presented with this type of a Print box, once we figured out what was happening, we were able to fix the issue a lot easier than thisā¦so you want both the green check mark and the gray highlight on the default printer that you want Epicor to use. 
I didnāt see anything in Task Monitor; I alwasy check that first. There is something stuck in the windows print queā¦hmmm.
I removed the One Note priter and now it works fine. I have no idea how to add that backā¦LOL
Wait until someone complains about it being missing. 
I think it auto-magically adds itself back when the user reboots or logs out back in to Windows. Microsoft wouldnāt want anyone to get away from OneDrive/OneNote you know.
Yea, Iām sure no one will notice it and if they do say, āoh my, how in the world did that happen!? Darn Gremlins again!ā 
(My typical response.) LOL
We all got your back! 
LOL!
