We are having some users that are having issues trying to switch between companies at their workstations. We use SSO and they are using the modern view and can’t select a different company to switch to and end up having to log out and then log back in to be able to switch companies. Issue seems very sporadic and random so its been difficult trying to find the culprit. We are using citrix receiver for the users to connect so I’m not sure if this could be an issue also. Is this something we need to report to Epicor or is it something we can do to correct it?
I would be curious what is actually happening. Are you able to confirm the process they are using? You can change the Company from the Menu View or from the Home screen by clicking on the Company name.
I found that it seems to switch “better” now that we are on 10.2.500.8, but if you can’t leave any forms open that you opened while in the other company. Maybe this is straightforward, but it seems odd to me.