Have refunded a Customer and need to clear the credit memo on the AR Report and in system…how do you do that? Thank you in advnace
There is no straight forwrd way in Epicor to do it as Payment are only done through Payment Entry. Usually the solution is to adjust the credit memo to a suspense account and then use Miscellaneous Payment Entry to Knock off the suspense account and Pay the customer. You can pay even if they are not your supplier just need a name in Payment header.
1 Like