A customer paid his invoice with a credit card, then returned part of the order on an RMA. A Credit memo was created. How do we refund money to his credit card and clear the credit memo?
Write a Misc AP Payment to a clearing account.
Adjust the AR Credit memo using the same account.
Charlie Smith
CRS Consulting Svcs
(860) 919-1708
Go to Apply Document, enter the credit memo in the document field.
menu - new credit payment.
you need to PNREF field from the original sales transaction,enter value.
then apply credit memo
What supplier name should I use to create the Misc. Payment? E10 requires a supplier name and the recipient is a Customer.
You are able to pay a one-time supplier (a supplier that does not exist in Supplier Maintenance) in AP Payment Entry. Just use the customer name and address on the check.
Charlie