How do I get the customization to be the default for this item as there is no menu entry for this item even after adding it to the Process Menu ?
If you have a customization on Order Entry, you need to name the Ship To customization exactly the same.
If you don’t have a customization on Order Entry, you need to create one with the exact same name as the Ship To customization.
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Go into Process Calling Maintenance, add an entry with the details in your screenshot. Change the Menu ID to the one you want.
Example:
Customization does not appear in the list of choices in the Menu Maint.