Hi,
Once in a while we have an order that has a wrong total. our workaround is to change either line qty or unit price back and forth to trigger the totals to be recalculated.
Is there a better way to have this fixed?
In what way is the total incorrect? Is there a line, or lines, not being added, or miscellaneous charges, discounts, taxes?
For example an order with 5 lines. Total is suppsed to besay $5640.45 but it shows $5128.32.
No misc. charges.
Ok, but why should it be one value instead of the other in the first place?
Can you post a screen shot of that example from this section of Order Entry?
Also check the values using a BAQ to pull the DocOrderAmount, and then calculate the total manually to see where the difference is. We are trying to figure out why it is different. is there a bad line, or a weird setting someplace? Dig in and find out what exactly is wrong and when.
Is it the VAT? We see a similar issue on occasion, but it’s only incorrect on the Order Summary tab - it’s correct at line level.
I’ve logged two tickets with EpicCare over the years, but because the issue is inconsistent, I can go months without seeing it.