We have a company in our organization that we purchase items from and drop ship them to customers. Their products are serial number controlled. The issue that we are having is when that product gets returned to us, we process it via RMA and DMR and ship it back to the company. They inspect the product and sometimes resell it.
We have an order they shipped that we cannot process because the serial number in our system shows “Rejected”. The error message that we are getting is “Serial ##### status is REJECTED, must be status CONTRACT to be selected for Drop Ship.”
How can we reset the status of a serial number once we return it to our other company?
Nothing I selected allows for the drop shipment to be processed. There is no “Contract” option, the only thing I can think of is to change it to a standard PO and standard order line (break the link) and ship it normally. This is a normal process for us, so I’m hoping to avoid all this work each time.
About two years ago, following upgrade to E10, we noticed the same problem. There was NO WAY to get Contract in there, and no way to process in system.
Ours was a little different because we wanted to continue to manually create serial number records for our pumps that were going to be drop shipped. We needed to do this because we store documents on the serial number record, and for long lead pumps, we needed to attach documentation long before the drop shipment is to occur.
This was the case number:
CS0001153088 - IM status of the serial number must be CONTRACT in order be drop shipped
Apparently Epicor support rejected the enhancement request, stating something like there is a workaround in which create serial number can be done at time of drop shipment. This is not a workaround to our problem, but I guess Epicor support didn’t care to provide same system allowed workflow as was in E9. This is why I do not find it useful to report bugs to Epicor support very much. It takes effort and usually gets nowhere.
