It sounds like "get details" has already run so even updating in the Sales Order wouldn't make a difference. Since the only way for a change to flow down to the order would be to delete the "details", update the sales order configurator and re-run "get details".
If "get details" hasn't run yet, you can also update the values in the pcinvalues table. This holds the answers given to the configurator during Order Entry. When "get details" runs it uses these values to process the rules. Rules that adjust the MOM do not fire until "get details". I use this approach to update a configurator session without the user ever seeing the configurator input screen.
With "get details" already run using Service Connect may be the most expeditious. The only other option that comes to mind is to delete the job details, update the values in PCinvalues and redo the "get details". Which is probably more work than your current Service Connect approach.
The other argument for the Service Connect approach is your comfort with and work already done with SC.
If "get details" hasn't run yet, you can also update the values in the pcinvalues table. This holds the answers given to the configurator during Order Entry. When "get details" runs it uses these values to process the rules. Rules that adjust the MOM do not fire until "get details". I use this approach to update a configurator session without the user ever seeing the configurator input screen.
With "get details" already run using Service Connect may be the most expeditious. The only other option that comes to mind is to delete the job details, update the values in PCinvalues and redo the "get details". Which is probably more work than your current Service Connect approach.
The other argument for the Service Connect approach is your comfort with and work already done with SC.
--- In vantage@yahoogroups.com, "Blake Clemens" <blake.clemens@...> wrote:
>
> It is a lot quicker to use Service Connect to replace the part. For
> example... a ten line order could take anywhere from 10-20 minutes to go
> back into the configurator and replace the part. Where as using Service
> Connect to replace the part takes a matter of seconds. This saves us a
> lot of time.
>
> It's typical in our industry for a builder or contractor to call in and
> change a spec on their order. Whether its hinges, door size, door type,
> trim finish.
>
> ________________________________
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
> Of jckinneman
> Sent: Friday, June 26, 2009 9:09 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Service Connect Workflow Quandry
>
>
>
>
>
> I am curious, the configurator's primary purpose is to replace parts and
> operations on the MOM. Why not use the configurator to replace the part?
> Is some event happening after the job is created and get details
> occurred that triggers the need to replace the part?
>
> Jim K.
>
> En>compass Solutions Inc.
> Tel 336.207.7166
> Fax 336.217.7983
> E-mail jimki@... <mailto:jimki%40encompass-inc.com>
> www.encompass-inc.com
>
> --- In vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com> ,
> "Blake Clemens" <blake.clemens@> wrote:
> >
> > I am working on a new workflow. One that will go to the job and swap
> > out a part by way of Sales Order. This workflow will be mainly used
> for
> > configured parts. For example... if I need to replace the hinges on a
> > configured door unit. I have this working as long as the Material
> > Sequence number is provided. My questions to you is... is there a way
> > for Service Connect to look at each job related to the given Sales
> Order
> > and if the part you need changed is present then make the change? For
> > example... in a configured part there could be many different parts
> but
> > I only need one part changed. Can service connect look at each part on
> > the configured part and determine whether or not it needs to be
> > changed.. if not then move onto the next part present in the
> configured
> > part? The Schema would be OrderNum,Old PartNum,New PartNum. Any help
> > you could give me would be great!
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>