test sorry
[Non-text portions of this message have been removed]
[Non-text portions of this message have been removed]
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
I've used MCI/Worldcom in the past. Customer service was an issue at times.
I now use Sprint data services and have been pleased with their level of service.
Mike Lowe
Connor Manufacturing Services
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 12:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=1705007183:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmail/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
I now use Sprint data services and have been pleased with their level of service.
Mike Lowe
Connor Manufacturing Services
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 12:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=1705007183:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmail/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
We are using Choice One Communications and are saving big $$$$$$$. We
dropped AT&T and Verizon and had Choice On put in a T1. We have 10 channels
and use a fractional T1 at 256K. Our voice and data costs are just over
what our local phone usage was with Verizon alone.
Edward F. Fox, Jr., CPA
Controller
Maxson Automatic Machinery Company
Phone: 401-596-0162 x110
Fax: 401-596-1050
www.maxsonautomatic.com
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 12:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
83:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178
324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
[Non-text portions of this message have been removed]
dropped AT&T and Verizon and had Choice On put in a T1. We have 10 channels
and use a fractional T1 at 256K. Our voice and data costs are just over
what our local phone usage was with Verizon alone.
Edward F. Fox, Jr., CPA
Controller
Maxson Automatic Machinery Company
Phone: 401-596-0162 x110
Fax: 401-596-1050
www.maxsonautomatic.com
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 12:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
83:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178
324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
[Non-text portions of this message have been removed]
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via a T1 line. Sales person presented a spreadsheet calculating our prior AT&T usage and estimated an annual commitment level ($) that we could agree to. This set our per minute LD rate. All was fine but they (due to Qwest for the last mile) could not install T1 and have it all working until January 2002. BUT...they set the annual contract period as Dec 2001 to dec 2002. And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added an under committment penalty of $4,655 on to our bill. Partly for not having any billing in Dec-Jan at the start of service and partly because they are calculating out usage differently than was presented to us. They figure we missed by $4,655. By my calculations (as presented to us) from all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long months and they keep refusing to credit the penalty and rebill for the right amount AND they refuse to explain HOW they calculate usage. It has gotten to the point where lawyers are involved. Every few weeks they threaten to shut off our phone serivice if we don't pay in 10 days. I get calls from their collections people WHO KNOW NOTHING of the prior long history. They keep insisting that we renegoatiate our usage commitment (which means extending our agreement term of course). We are also working on a complaint to the Minnesota Public Utilities Commission (since this involved local service).
This has been a total nightmare to deal with and has wasted many hours of my time. Aside from trying to get this fixed we have the lawyer and a comm. consultant working on voiding the term agreement so that we can switch carriers. If we can't get out early I can assure you we will find another carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice so partly our fault). So we got one WHOPPING bill in June. And sure enough for that they wanted payment in 10 days to or we would be shut off. Had to FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=1705007183:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmail/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via a T1 line. Sales person presented a spreadsheet calculating our prior AT&T usage and estimated an annual commitment level ($) that we could agree to. This set our per minute LD rate. All was fine but they (due to Qwest for the last mile) could not install T1 and have it all working until January 2002. BUT...they set the annual contract period as Dec 2001 to dec 2002. And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added an under committment penalty of $4,655 on to our bill. Partly for not having any billing in Dec-Jan at the start of service and partly because they are calculating out usage differently than was presented to us. They figure we missed by $4,655. By my calculations (as presented to us) from all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long months and they keep refusing to credit the penalty and rebill for the right amount AND they refuse to explain HOW they calculate usage. It has gotten to the point where lawyers are involved. Every few weeks they threaten to shut off our phone serivice if we don't pay in 10 days. I get calls from their collections people WHO KNOW NOTHING of the prior long history. They keep insisting that we renegoatiate our usage commitment (which means extending our agreement term of course). We are also working on a complaint to the Minnesota Public Utilities Commission (since this involved local service).
This has been a total nightmare to deal with and has wasted many hours of my time. Aside from trying to get this fixed we have the lawyer and a comm. consultant working on voiding the term agreement so that we can switch carriers. If we can't get out early I can assure you we will find another carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice so partly our fault). So we got one WHOPPING bill in June. And sure enough for that they wanted payment in 10 days to or we would be shut off. Had to FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=1705007183:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmail/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
We had similar problems with AT&T and switched to Worldcom/MCI. Due to
great service by our LOCAL rep, we have not had one problem since we signed
up over 2 years ago. I know how you feel because it took 3 years for AT&T
to correct our bill.
Randall Lunsford
Excel Machinery, Ltd.
e-mail: rlunsf@...
Phone: (806) 335-4565 ext. 531
Fax: (806) 335-9017
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
83:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178
324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
great service by our LOCAL rep, we have not had one problem since we signed
up over 2 years ago. I know how you feel because it took 3 years for AT&T
to correct our bill.
Randall Lunsford
Excel Machinery, Ltd.
e-mail: rlunsf@...
Phone: (806) 335-4565 ext. 531
Fax: (806) 335-9017
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
83:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178
324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
At least you have a local rep. We used to have a local rep. Then they said we could no longer contact him and had to get service or questions answered via 800 numbers. We were "too small" of an account (did not have billings of $10,000/month or more) to have a real live rep looking out for us. Now nobody cares.
-Todd C.
-----Original Message-----
From: Randy Lunsford [mailto:rlunsf@...]
Sent: Thursday, September 11, 2003 3:06 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
We had similar problems with AT&T and switched to Worldcom/MCI. Due to
great service by our LOCAL rep, we have not had one problem since we signed
up over 2 years ago. I know how you feel because it took 3 years for AT&T
to correct our bill.
Randall Lunsford
Excel Machinery, Ltd.
e-mail: rlunsf@...
Phone: (806) 335-4565 ext. 531
Fax: (806) 335-9017
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
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324&partid=3856299> click here
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already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
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(3) To view links to Vendors that provide Vantage services goto:
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< http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
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(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
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[Non-text portions of this message have been removed]
-Todd C.
-----Original Message-----
From: Randy Lunsford [mailto:rlunsf@...]
Sent: Thursday, September 11, 2003 3:06 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
We had similar problems with AT&T and switched to Worldcom/MCI. Due to
great service by our LOCAL rep, we have not had one problem since we signed
up over 2 years ago. I know how you feel because it took 3 years for AT&T
to correct our bill.
Randall Lunsford
Excel Machinery, Ltd.
e-mail: rlunsf@...
Phone: (806) 335-4565 ext. 531
Fax: (806) 335-9017
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
< http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
83:HM/A=1754452/R=0/SIG=11tjeu2hk/* http://www.netflix.com/Default?mqso=60178
324&partid=3856299> click here
< http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
< http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Yikes about MCI... I am at a loss...
We have tried a couple of smaller fish in the telco pond: Net2000 and
Cavalier (local VA outfit): similar service and billing problems. This
makes me kind of leery to deal with an off-brand telco. I just opened up a
plant in Colorado two weeks behind schedule due to problems with Qwest, and
now this problem with AT&T leaves me with a similar uneasy feeling on
dealing with bigger names.
MCI was just one of the ones we had never dealt with before. Everyone
promises you the world for pennies during their pitch, but it seems like
they all have a hard time making good on the deal.... I guess I should just
find the least evil company, sign on for a year and keep my fingers
crossed... Either that, or follow another listmember's advice and get me a
big whip to settle future disputes with.
Paul
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 3:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
We have tried a couple of smaller fish in the telco pond: Net2000 and
Cavalier (local VA outfit): similar service and billing problems. This
makes me kind of leery to deal with an off-brand telco. I just opened up a
plant in Colorado two weeks behind schedule due to problems with Qwest, and
now this problem with AT&T leaves me with a similar uneasy feeling on
dealing with bigger names.
MCI was just one of the ones we had never dealt with before. Everyone
promises you the world for pennies during their pitch, but it seems like
they all have a hard time making good on the deal.... I guess I should just
find the least evil company, sign on for a year and keep my fingers
crossed... Either that, or follow another listmember's advice and get me a
big whip to settle future disputes with.
Paul
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 3:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
2 cents ...
If you are in the Midwest I would highly recommend NORLIGHT out of
Milwaukee.
I've dealt with MCI, AT&T/SBC, QWest, SPRINT, etc and NORLIGHT is light
years better then any of them on customer service.
In our case I have a T-1 direct to Norlight just for long distance traffic
... they sub-contract it to MCI and I believe Sprint. I really don't care
who ... that would be NORLIGHT's problem and not mine.
And ... the LD rates quoted to me by NORLIGHT were better then the rates
quoted to me by MCI. Go figure.
We also have 2 - T-1 data lines with NORLIGHT. They've gone down a few
times via the proverbial farmer / construction workers using back hoes ...
but NORLIGHT's response and tenacity in getting the lines back on line was
fun to watch. Heck, they even called me every few hours to give me updates.
With MCI, etc. I always had to call back in to ask what was going on.
Todd Anderson
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<
http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=170500718
3:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=601783
24
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
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324&partid=3856299> &partid=3856299> click here
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/S=:HM/A=1754452/rand=697878734
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734> >
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <
http://docs.yahoo.com/info/terms/ <http://docs.yahoo.com/info/terms/> > .
[Non-text portions of this message have been removed]
Yahoo! Groups Sponsor
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l/S=:HM/A=1754452/rand=232094548>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
If you are in the Midwest I would highly recommend NORLIGHT out of
Milwaukee.
I've dealt with MCI, AT&T/SBC, QWest, SPRINT, etc and NORLIGHT is light
years better then any of them on customer service.
In our case I have a T-1 direct to Norlight just for long distance traffic
... they sub-contract it to MCI and I believe Sprint. I really don't care
who ... that would be NORLIGHT's problem and not mine.
And ... the LD rates quoted to me by NORLIGHT were better then the rates
quoted to me by MCI. Go figure.
We also have 2 - T-1 data lines with NORLIGHT. They've gone down a few
times via the proverbial farmer / construction workers using back hoes ...
but NORLIGHT's response and tenacity in getting the lines back on line was
fun to watch. Heck, they even called me every few hours to give me updates.
With MCI, etc. I always had to call back in to ask what was going on.
Todd Anderson
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<
http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=170500718
3:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=601783
24
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83:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178
324&partid=3856299> &partid=3856299> click here
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<http://groups.yahoo.com/group/vantage/files/.>
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Now I do know my local MCI rep VERY well. ;)
She has been with MCI close to 10 years, and has been trying to get our
business for the last 5 years... She just hasn't been able to beat out the
competition. She probably would have the last time, if we had known about
the extra $1000/mo AT&T "forgot" about for the last two years.
I wonder if she could prevent our company from getting into scary situations
like Todd is describing. I know she would definitely go the extra mile for
me, like she usually does. teehee....
I agree; it does really help if you have a good contact with your vendors.
Unfortunately, most of the good reps I deal with don't stay too long with
one vendor, or in the same position. That is one of the other problems I
have with AT&T; I would like to add to my services (ie. spend more money), I
have left various messages, but have yet to get the first reply. Very
frustrating.
Paul
-----Original Message-----
From: Randy Lunsford [mailto:rlunsf@...]
Sent: Thursday, September 11, 2003 4:06 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
We had similar problems with AT&T and switched to Worldcom/MCI. Due to
great service by our LOCAL rep, we have not had one problem since we signed
up over 2 years ago. I know how you feel because it took 3 years for AT&T
to correct our bill.
Randall Lunsford
Excel Machinery, Ltd.
e-mail: rlunsf@...
Phone: (806) 335-4565 ext. 531
Fax: (806) 335-9017
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
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324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
She has been with MCI close to 10 years, and has been trying to get our
business for the last 5 years... She just hasn't been able to beat out the
competition. She probably would have the last time, if we had known about
the extra $1000/mo AT&T "forgot" about for the last two years.
I wonder if she could prevent our company from getting into scary situations
like Todd is describing. I know she would definitely go the extra mile for
me, like she usually does. teehee....
I agree; it does really help if you have a good contact with your vendors.
Unfortunately, most of the good reps I deal with don't stay too long with
one vendor, or in the same position. That is one of the other problems I
have with AT&T; I would like to add to my services (ie. spend more money), I
have left various messages, but have yet to get the first reply. Very
frustrating.
Paul
-----Original Message-----
From: Randy Lunsford [mailto:rlunsf@...]
Sent: Thursday, September 11, 2003 4:06 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
We had similar problems with AT&T and switched to Worldcom/MCI. Due to
great service by our LOCAL rep, we have not had one problem since we signed
up over 2 years ago. I know how you feel because it took 3 years for AT&T
to correct our bill.
Randall Lunsford
Excel Machinery, Ltd.
e-mail: rlunsf@...
Phone: (806) 335-4565 ext. 531
Fax: (806) 335-9017
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
83:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178
324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Paul,
The lesson I have learned is to NOT take the contract they present and simply accept their terms. There are too many industry specific catch phrases you may not be aware of and the agreement is always tilted in favor of the drafter. Courts will often hold this against them but you can't count on it. Next time we switch we will have a local comunicaiton consultant / attorney review the agreement and we will not sign until we reach agreement on negotiated changes satisfactory to us. Get it in writing that for the life of the agreement you will have an account rep in the local office assigned to your account (and otherwise you can bail if you want). Make sure there is a clear dispute resolution clause (ours has none). Make it part of the agreement not only for QoS but for quality of account service and problem resolution. It pays to be VERY specific and detailed I have learned. The few hundred dollars you pay for an attorney/consultant review could save you thousands of dollars and many gray hairs. This (sort of) old dog has learned a few tricks the hard way.
-Todd C.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 3:40 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
Now I do know my local MCI rep VERY well. ;)
She has been with MCI close to 10 years, and has been trying to get our
business for the last 5 years... She just hasn't been able to beat out the
competition. She probably would have the last time, if we had known about
the extra $1000/mo AT&T "forgot" about for the last two years.
I wonder if she could prevent our company from getting into scary situations
like Todd is describing. I know she would definitely go the extra mile for
me, like she usually does. teehee....
I agree; it does really help if you have a good contact with your vendors.
Unfortunately, most of the good reps I deal with don't stay too long with
one vendor, or in the same position. That is one of the other problems I
have with AT&T; I would like to add to my services (ie. spend more money), I
have left various messages, but have yet to get the first reply. Very
frustrating.
Paul
-----Original Message-----
From: Randy Lunsford [mailto:rlunsf@...]
Sent: Thursday, September 11, 2003 4:06 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
We had similar problems with AT&T and switched to Worldcom/MCI. Due to
great service by our LOCAL rep, we have not had one problem since we signed
up over 2 years ago. I know how you feel because it took 3 years for AT&T
to correct our bill.
Randall Lunsford
Excel Machinery, Ltd.
e-mail: rlunsf@...
Phone: (806) 335-4565 ext. 531
Fax: (806) 335-9017
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
< http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
83:HM/A=1754452/R=0/SIG=11tjeu2hk/* http://www.netflix.com/Default?mqso=60178
324&partid=3856299> click here
< http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
< http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Yahoo! Groups Sponsor
ADVERTISEMENT
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=1705007183:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmail/S=:HM/A=1754452/rand=469373691>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto: http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
The lesson I have learned is to NOT take the contract they present and simply accept their terms. There are too many industry specific catch phrases you may not be aware of and the agreement is always tilted in favor of the drafter. Courts will often hold this against them but you can't count on it. Next time we switch we will have a local comunicaiton consultant / attorney review the agreement and we will not sign until we reach agreement on negotiated changes satisfactory to us. Get it in writing that for the life of the agreement you will have an account rep in the local office assigned to your account (and otherwise you can bail if you want). Make sure there is a clear dispute resolution clause (ours has none). Make it part of the agreement not only for QoS but for quality of account service and problem resolution. It pays to be VERY specific and detailed I have learned. The few hundred dollars you pay for an attorney/consultant review could save you thousands of dollars and many gray hairs. This (sort of) old dog has learned a few tricks the hard way.
-Todd C.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 3:40 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
Now I do know my local MCI rep VERY well. ;)
She has been with MCI close to 10 years, and has been trying to get our
business for the last 5 years... She just hasn't been able to beat out the
competition. She probably would have the last time, if we had known about
the extra $1000/mo AT&T "forgot" about for the last two years.
I wonder if she could prevent our company from getting into scary situations
like Todd is describing. I know she would definitely go the extra mile for
me, like she usually does. teehee....
I agree; it does really help if you have a good contact with your vendors.
Unfortunately, most of the good reps I deal with don't stay too long with
one vendor, or in the same position. That is one of the other problems I
have with AT&T; I would like to add to my services (ie. spend more money), I
have left various messages, but have yet to get the first reply. Very
frustrating.
Paul
-----Original Message-----
From: Randy Lunsford [mailto:rlunsf@...]
Sent: Thursday, September 11, 2003 4:06 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
We had similar problems with AT&T and switched to Worldcom/MCI. Due to
great service by our LOCAL rep, we have not had one problem since we signed
up over 2 years ago. I know how you feel because it took 3 years for AT&T
to correct our bill.
Randall Lunsford
Excel Machinery, Ltd.
e-mail: rlunsf@...
Phone: (806) 335-4565 ext. 531
Fax: (806) 335-9017
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
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< http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
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324&partid=3856299> click here
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already linked your email address to a yahoo id to enable access. )
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http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
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< http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
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(1) To access the Files Section of our Yahoo!Group for Report Builder and Crystal Reports and other 'goodies', please goto: http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto: http://groups.yahoo.com/group/vantage/messages
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Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Valuable info, Todd... For the same reason, I refuse to sign contracts
longer than 1 year.
Paul
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 4:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
Paul,
The lesson I have learned is to NOT take the contract they present and
simply accept their terms. There are too many industry specific catch
phrases you may not be aware of and the agreement is always tilted in favor
of the drafter. Courts will often hold this against them but you can't
count on it. Next time we switch we will have a local comunicaiton
consultant / attorney review the agreement and we will not sign until we
reach agreement on negotiated changes satisfactory to us. Get it in writing
that for the life of the agreement you will have an account rep in the local
office assigned to your account (and otherwise you can bail if you want).
Make sure there is a clear dispute resolution clause (ours has none). Make
it part of the agreement not only for QoS but for quality of account service
and problem resolution. It pays to be VERY specific and detailed I have
learned. The few hundred dollars you pay for an attorney/consultant review
could save you thousands of dollars and many gray hairs. This (sort of) old
dog has learned a few tricks the hard way.
-Todd C.
longer than 1 year.
Paul
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 4:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
Paul,
The lesson I have learned is to NOT take the contract they present and
simply accept their terms. There are too many industry specific catch
phrases you may not be aware of and the agreement is always tilted in favor
of the drafter. Courts will often hold this against them but you can't
count on it. Next time we switch we will have a local comunicaiton
consultant / attorney review the agreement and we will not sign until we
reach agreement on negotiated changes satisfactory to us. Get it in writing
that for the life of the agreement you will have an account rep in the local
office assigned to your account (and otherwise you can bail if you want).
Make sure there is a clear dispute resolution clause (ours has none). Make
it part of the agreement not only for QoS but for quality of account service
and problem resolution. It pays to be VERY specific and detailed I have
learned. The few hundred dollars you pay for an attorney/consultant review
could save you thousands of dollars and many gray hairs. This (sort of) old
dog has learned a few tricks the hard way.
-Todd C.
Never sign a contract for greater than 2 years, get a schedule for the total
charge for cancelling the contract on any give month.
Patrick Winter
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 3:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
Paul,
The lesson I have learned is to NOT take the contract they present and
simply accept their terms. There are too many industry specific catch
phrases you may not be aware of and the agreement is always tilted in favor
of the drafter. Courts will often hold this against them but you can't
count on it. Next time we switch we will have a local comunicaiton
consultant / attorney review the agreement and we will not sign until we
reach agreement on negotiated changes satisfactory to us. Get it in writing
that for the life of the agreement you will have an account rep in the local
office assigned to your account (and otherwise you can bail if you want).
Make sure there is a clear dispute resolution clause (ours has none). Make
it part of the agreement not only for QoS but for quality of account service
and problem resolution. It pays to be VERY specific and detailed I have
learned. The few hundred dollars you pay for an attorney/consultant review
could save you thousands of dollars and many gray hairs. This (sort of) old
dog has learned a few tricks the hard way.
-Todd C.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 3:40 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
Now I do know my local MCI rep VERY well. ;)
She has been with MCI close to 10 years, and has been trying to get our
business for the last 5 years... She just hasn't been able to beat out the
competition. She probably would have the last time, if we had known about
the extra $1000/mo AT&T "forgot" about for the last two years.
I wonder if she could prevent our company from getting into scary situations
like Todd is describing. I know she would definitely go the extra mile for
me, like she usually does. teehee....
I agree; it does really help if you have a good contact with your vendors.
Unfortunately, most of the good reps I deal with don't stay too long with
one vendor, or in the same position. That is one of the other problems I
have with AT&T; I would like to add to my services (ie. spend more money), I
have left various messages, but have yet to get the first reply. Very
frustrating.
Paul
-----Original Message-----
From: Randy Lunsford [mailto:rlunsf@...]
Sent: Thursday, September 11, 2003 4:06 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
We had similar problems with AT&T and switched to Worldcom/MCI. Due to
great service by our LOCAL rep, we have not had one problem since we signed
up over 2 years ago. I know how you feel because it took 3 years for AT&T
to correct our bill.
Randall Lunsford
Excel Machinery, Ltd.
e-mail: rlunsf@...
Phone: (806) 335-4565 ext. 531
Fax: (806) 335-9017
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<
http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
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l/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <
http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Yahoo! Groups Sponsor
ADVERTISEMENT
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324&partid=3856299> click here
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l/S=:HM/A=1754452/rand=469373691>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
charge for cancelling the contract on any give month.
Patrick Winter
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 3:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
Paul,
The lesson I have learned is to NOT take the contract they present and
simply accept their terms. There are too many industry specific catch
phrases you may not be aware of and the agreement is always tilted in favor
of the drafter. Courts will often hold this against them but you can't
count on it. Next time we switch we will have a local comunicaiton
consultant / attorney review the agreement and we will not sign until we
reach agreement on negotiated changes satisfactory to us. Get it in writing
that for the life of the agreement you will have an account rep in the local
office assigned to your account (and otherwise you can bail if you want).
Make sure there is a clear dispute resolution clause (ours has none). Make
it part of the agreement not only for QoS but for quality of account service
and problem resolution. It pays to be VERY specific and detailed I have
learned. The few hundred dollars you pay for an attorney/consultant review
could save you thousands of dollars and many gray hairs. This (sort of) old
dog has learned a few tricks the hard way.
-Todd C.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 3:40 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
Now I do know my local MCI rep VERY well. ;)
She has been with MCI close to 10 years, and has been trying to get our
business for the last 5 years... She just hasn't been able to beat out the
competition. She probably would have the last time, if we had known about
the extra $1000/mo AT&T "forgot" about for the last two years.
I wonder if she could prevent our company from getting into scary situations
like Todd is describing. I know she would definitely go the extra mile for
me, like she usually does. teehee....
I agree; it does really help if you have a good contact with your vendors.
Unfortunately, most of the good reps I deal with don't stay too long with
one vendor, or in the same position. That is one of the other problems I
have with AT&T; I would like to add to my services (ie. spend more money), I
have left various messages, but have yet to get the first reply. Very
frustrating.
Paul
-----Original Message-----
From: Randy Lunsford [mailto:rlunsf@...]
Sent: Thursday, September 11, 2003 4:06 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
We had similar problems with AT&T and switched to Worldcom/MCI. Due to
great service by our LOCAL rep, we have not had one problem since we signed
up over 2 years ago. I know how you feel because it took 3 years for AT&T
to correct our bill.
Randall Lunsford
Excel Machinery, Ltd.
e-mail: rlunsf@...
Phone: (806) 335-4565 ext. 531
Fax: (806) 335-9017
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 2:58 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
NO NO NO NO!!!!!!
Stop.
Here is my tale of woe with MCI
In 2001 we signed a 3 year contract for local and long distance service via
a T1 line. Sales person presented a spreadsheet calculating our prior AT&T
usage and estimated an annual commitment level ($) that we could agree to.
This set our per minute LD rate. All was fine but they (due to Qwest for
the last mile) could not install T1 and have it all working until January
2002. BUT...they set the annual contract period as Dec 2001 to dec 2002.
And sent a a bill for zero $ in Jan 2002. In Dec. 2002 their computer added
an under committment penalty of $4,655 on to our bill. Partly for not
having any billing in Dec-Jan at the start of service and partly because
they are calculating out usage differently than was presented to us. They
figure we missed by $4,655. By my calculations (as presented to us) from
all the invoices we missed by $265.
I have struggled and struggled with they &^%$%^&& beuracracy for 10 long
months and they keep refusing to credit the penalty and rebill for the right
amount AND they refuse to explain HOW they calculate usage. It has gotten
to the point where lawyers are involved. Every few weeks they threaten to
shut off our phone serivice if we don't pay in 10 days. I get calls from
their collections people WHO KNOW NOTHING of the prior long history. They
keep insisting that we renegoatiate our usage commitment (which means
extending our agreement term of course). We are also working on a complaint
to the Minnesota Public Utilities Commission (since this involved local
service).
This has been a total nightmare to deal with and has wasted many hours of my
time. Aside from trying to get this fixed we have the lawyer and a comm.
consultant working on voiding the term agreement so that we can switch
carriers. If we can't get out early I can assure you we will find another
carrier and have them ready when it does expire.
OH - and MCI also forgot to bill us from Feb thru May (and we did not notice
so partly our fault). So we got one WHOPPING bill in June. And sure enough
for that they wanted payment in 10 days to or we would be shut off. Had to
FedEx the payment.
So I urge you to think twice or more about MCI.
Todd Caughey
Harvey Vogel Mfg. Co.
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 2:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<
http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
83:HM/A=1754452/R=0/SIG=11tjeu2hk/*
http://www.netflix.com/Default?mqso=60178
324&partid=3856299> click here
<
http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <
http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
Yahoo! Groups Sponsor
ADVERTISEMENT
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
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http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
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[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
We moved away from MCI/WorldCom and went to Sprint 5 years ago. Aside from
occasional billing problems that take too long to clear up they have been
great. Besides providing our data, local, long distance, and maintenance
services, we had them do the line installation in our new building. We also
lease our equipment from them. This has been a very good arrangement for us
because when we have a problem we make one call and it gets handled. No
more finger pointing between vendors blaming someone else's equipment.......
Kim van Tol
-----Original Message-----
From: Mike Lowe [mailto:MLowe@...]
Sent: Thursday, September 11, 2003 3:40 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
I've used MCI/Worldcom in the past. Customer service was an issue at times.
I now use Sprint data services and have been pleased with their level of
service.
Mike Lowe
Connor Manufacturing Services
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 12:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
occasional billing problems that take too long to clear up they have been
great. Besides providing our data, local, long distance, and maintenance
services, we had them do the line installation in our new building. We also
lease our equipment from them. This has been a very good arrangement for us
because when we have a problem we make one call and it gets handled. No
more finger pointing between vendors blaming someone else's equipment.......
Kim van Tol
-----Original Message-----
From: Mike Lowe [mailto:MLowe@...]
Sent: Thursday, September 11, 2003 3:40 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
I've used MCI/Worldcom in the past. Customer service was an issue at times.
I now use Sprint data services and have been pleased with their level of
service.
Mike Lowe
Connor Manufacturing Services
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 12:34 PM
To: 'vantage@yahoogroups.com'
Subject: [Vantage] Way OT: MCI Question
Question for the financial analysts among us:
I am looking into a replacement for AT&T long distance and data services.
Basically AT&T goofed and forgot to bill us roughly $1000/month from two
years ago, when we switched to their business plan, now they want it all in
a lump sum. In short, we are not happy with AT&T's level of service.
Given the current state of affairs, would it be wise to consider
MCI/Worldcom as a possible replacement?
TIA,
Paul
Yahoo! Groups Sponsor
ADVERTISEMENT
<
http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=170500718
3:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=601783
24
<http://rd.yahoo.com/M=251812.3856299.5103760.1261774/D=egroupweb/S=17050071
83:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178
324&partid=3856299> &partid=3856299> click here
<
http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmail
/S=:HM/A=1754452/rand=697878734
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=697878734> >
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service <
http://docs.yahoo.com/info/terms/ <http://docs.yahoo.com/info/terms/> > .
[Non-text portions of this message have been removed]
Yahoo! Groups Sponsor
ADVERTISEMENT
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83:HM/A=1754452/R=0/SIG=11tjeu2hk/*http://www.netflix.com/Default?mqso=60178
324&partid=3856299> click here
<http://us.adserver.yahoo.com/l?M=251812.3856299.5103760.1261774/D=egroupmai
l/S=:HM/A=1754452/rand=749230737>
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .
[Non-text portions of this message have been removed]
We are out in the middle of nowhere. We had AT&T and a local company to
choose from. So far (knock on wood) AT&T has been great. Our local
provider had us down for a day once every two weeks. If we signed a 1 year
contract it would have cost us three times more for the same service.
Thanks
Jeremy Leonard
IT Manager
K-T Corporation
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 4:06 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
Valuable info, Todd... For the same reason, I refuse to sign contracts
longer than 1 year.
Paul
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 4:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
Paul,
The lesson I have learned is to NOT take the contract they present and
simply accept their terms. There are too many industry specific catch
phrases you may not be aware of and the agreement is always tilted in favor
of the drafter. Courts will often hold this against them but you can't
count on it. Next time we switch we will have a local comunicaiton
consultant / attorney review the agreement and we will not sign until we
reach agreement on negotiated changes satisfactory to us. Get it in writing
that for the life of the agreement you will have an account rep in the local
office assigned to your account (and otherwise you can bail if you want).
Make sure there is a clear dispute resolution clause (ours has none). Make
it part of the agreement not only for QoS but for quality of account service
and problem resolution. It pays to be VERY specific and detailed I have
learned. The few hundred dollars you pay for an attorney/consultant review
could save you thousands of dollars and many gray hairs. This (sort of) old
dog has learned a few tricks the hard way.
-Todd C.
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
choose from. So far (knock on wood) AT&T has been great. Our local
provider had us down for a day once every two weeks. If we signed a 1 year
contract it would have cost us three times more for the same service.
Thanks
Jeremy Leonard
IT Manager
K-T Corporation
-----Original Message-----
From: Paul Siebers [mailto:paul.siebers@...]
Sent: Thursday, September 11, 2003 4:06 PM
To: 'vantage@yahoogroups.com'
Subject: RE: [Vantage] Way OT: MCI Question
Valuable info, Todd... For the same reason, I refuse to sign contracts
longer than 1 year.
Paul
-----Original Message-----
From: Todd Caughey [mailto:caugheyt@...]
Sent: Thursday, September 11, 2003 4:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Way OT: MCI Question
Paul,
The lesson I have learned is to NOT take the contract they present and
simply accept their terms. There are too many industry specific catch
phrases you may not be aware of and the agreement is always tilted in favor
of the drafter. Courts will often hold this against them but you can't
count on it. Next time we switch we will have a local comunicaiton
consultant / attorney review the agreement and we will not sign until we
reach agreement on negotiated changes satisfactory to us. Get it in writing
that for the life of the agreement you will have an account rep in the local
office assigned to your account (and otherwise you can bail if you want).
Make sure there is a clear dispute resolution clause (ours has none). Make
it part of the agreement not only for QoS but for quality of account service
and problem resolution. It pays to be VERY specific and detailed I have
learned. The few hundred dollars you pay for an attorney/consultant review
could save you thousands of dollars and many gray hairs. This (sort of) old
dog has learned a few tricks the hard way.
-Todd C.
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/