Vantage freezing up randomly

system · March 15, 2005, 1:47pm

We are using Windows 2003 server. All stations are on Windows XP SP1.
I get about 1 or 2 calls a day where I need to kick somebody out of
Vantage because they got locked up and can't get back in. I was told
the only way to disconnect a user is via the server (Proman) which is
very inconvient. Since I am not always available, we created a script
to run on the server that works in conjunction with an Access form that
will allow my power users to disconnect users from the system. A little
more testing and I'm going to let them loose with it. As another user
said, nice to see I'm not alone...

Butch

________________________________

From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 8:58 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Also - We are running windows 2003 server - is anyone else running
vantage
successfully on this OS on the server?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Yahoo! Groups Sponsor
ADVERTISEMENT
click here
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p://www.netflix.com/Default?mqso=60190075>

<http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=group
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________________________________

Yahoo! Groups Links

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[Non-text portions of this message have been removed]

system · March 15, 2005, 1:52pm

We have experienced two types of freezing problem (we started on
Vantage 6.1 and are currently running Vantage 6.1.509):
1) Our A/R user's PC would freeze-up when printing individual invoice
documents. This is/was an isolated but chronic problem limited to one
XP work station, sevice pack 1. We are in week two of no freeze-ups.
We excluded *.rpt & *.dbf files from our e-trust anti-virus scanning.
So far, so good.

2) We had several NT4.0 worskstations that would freeze-up regularly
when accessing Vantage. The specific users were a shop planner and
our Bill of Materials administrator. We bought a new XP machine for
the BOM admin and that eliminated his freeze-ups. We upgraded the
shop planner to Windows2000 and that has eliminated her freeze-up
problems.

We still have a question mark with Crystal printing in general. We
had several past instances of documents not printing. We added the
*.rpt and *.dbf exclusions to all our workstation's and are
monitoring workstations that had problems in the past. Time will tell.

Peter Dunbar
Halm Industries Co., Inc.
Mis@...

system · March 15, 2005, 2:07pm

Sarah --

I am also having the same problem. I have users yelling at me almost once a
week. But it happens to them daily 3 or 4 times a day. I am running 5.2
also

Have a Nice Day,

Dina Hieber
Vamco International, Inc.
Phone (412) 963-7100
Fax; (412) 963-7160

www.vamcointernational.com
-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 11:58 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Also - We are running windows 2003 server - is anyone else running vantage
successfully on this OS on the server?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

system · March 15, 2005, 2:26pm

We are on 6.0 and the same thing happens to us also.

Daniel A. Clifton
Northwest Swiss-Matic

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

system · March 15, 2005, 2:40pm

We went to 5.2 patch 325 in December and immediately the program
started kicking me out right after I used Job Closing. Support
stated there was a known bug with using the Candidates radio button
when closing jobs. I stopped using the button to identify jobs to be
closed and it drastically reduced the number of times I am kicked
out of Vantage. The next most popular time the program closes is
when we are printing a Crystal form purchase order.

Good Luck,
Ed Page
North American Controls, Inc
Shelby Township, MI

--- In vantage@yahoogroups.com, "dhieber" <dhieber@v...> wrote:
> Sarah --
>
> I am also having the same problem. I have users yelling at me
almost once a
> week. But it happens to them daily 3 or 4 times a day. I am
running 5.2
> also
>
> Have a Nice Day,
>
> Dina Hieber
> Vamco International, Inc.
> Phone (412) 963-7100
> Fax; (412) 963-7160
>
>
> -----Original Message-----
> From: Tracy Blaylock [mailto:tblaylock@f...]
> Sent: Tuesday, March 15, 2005 8:27 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
> Seems to be a pretty popular argument with everyone? Ever since I
> upgraded from 5.2 to 6.0 we have it happen to us on a regular
bases. I
> have talked with support also and no results from it. So I am
also up
> for any suggestions.
>
> Tracy Blaylock
> IT Manager / Accounting Support
> Fulton Industries, Inc.
> Telephone: (419)335-3015 ext. 203
> Fax: (419)337-0708
>
>
> -----Original Message-----
> From: sarah.vareschi@n... [mailto:sarah.vareschi@n...]
>
> Sent: Tuesday, March 15, 2005 9:20 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Vantage freezing up randomly
>
>
> Hi,
>
> Has anyone else ever had a problem with Vantage freezing up
randomly and
> then either closing out (with or without errors) or else requiring
> end-task
> to close it? This has started happening to us for the past month
ever
> since
> upgrading our server and I was just wondering if anyone had ever
> experienced
> this before or had any suggestions? (we are still on 5.2,
installed
> patch
> 325 at the time of the server upgrade). I have run vantage
directly on
> the
> new server also and the same problems occur so it does not seem to
be
> netwrok related. I have tried calling tech support and have been
going
> back
> and forth for over 2 weeks, but I am really not getting anywhere
there.
> So,
> I was just wondering if this group had any experience/advise on
this
> even if
> it's just something to check that they think could affect this. I
> really
> have no idea why this is happening but it happens to 'power users'
(like
> my
> boss!) 10-15 times a day where he gets kicked out and he is getting
> pretty
> agravated by it and I hate that I can't fix it!
>
> Thanks for any advice or input!
> -Sarah

system · March 15, 2005, 2:42pm

We have been running Vantage version 5 on Windows 2003 server since
October and have been experiencing this problem ever since. All
workstations are XP.

James

-----Original Message-----
From: Colette Nunn [mailto:cnunn@...]
Sent: Tuesday, March 15, 2005 10:04 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

We are running Vantage 6.1 on a Windows 2003 server and have been since
May
2004. We have this problem on some of our PC's too.
Colette Nunn
Director of Computer Services
East Moline Metal Products
1201 7th Street
East Moline, IL 61244
Phone: 309-752-1381
Fax: 309-752-1382
E-mail: cnunn@...

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 10:58 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Also - We are running windows 2003 server - is anyone else running
vantage
successfully on this OS on the server?

-----Original Message-----

system · March 15, 2005, 3:59pm

I think this is a great idea (to compile everyone's information and look for
similarities or at least let it be know that this is common issue among many
users). I would be happy to volunteer to compile the information and call
it into tech support / my account rep / or whoever I need to at vantage to
get it taken seriously as a problem that we need help with. They actually
told me there are no known issues like this (at least on 5.2 which I am on),
so it really sounds like there is a communication issue with how they record
and track these things...

--------------------------
Company Name and Site ID:
Server OS:
Workstation configuration:
Vantage Version and patch level:
Crystal reports installed: What version:
Progress version and patch level:
What other applications are running when these lockups occur:
Lock-ups occur during crystal printing:
Lock-ups occur at other non-printing times using software (give examples if
you have found any pattern):
Do problem(s) occur on server as well as workstation(s):
Any error messages:
System freezes and requires end-task:
System locks and requires promon end session:
System just kicks you out with no lock-up, no error, no warning:
Vantage db locks and requires server reboot:
---------------------------

If anyone can think of other items that might be relevant to system config
or diagnosis, please advise and let's work together to compile a list to
help get this resolved.

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

first place to start would be to find some common ground in these
workstations that are having a problem....there seems to be a bunch. Epicor
has been aware of these issues for a long time.

What OS?
Workstation configuration?
Vantage Version and patch level?
Crystal reports installed? What version?
Progress version and patch level?
What other applications are running when these lockups occur?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

system · March 15, 2005, 4:04pm

Our server room was recently destroyed by fire. Prior to the fire we ran Win
2000 Server and ALL users ran Vantage 5.2.325 in Terminal Server Sessions
printing to a variety of printers and no problems with Vantage dropouts.
After the fire we set up new servers running 2003 Server and reinstalled
Vantage 5.2.325 which is still run in TS for all users. We now get random
dropouts, initially triggered when printing a Crystal Form and now also when
closing screens.

John Walter
Hufcor Pty Ltd

-----Original Message-----
From: pjw@... [mailto:pjw@...]
Sent: Wednesday, 16 March 2005 4:10 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Sara,

I don't think Server 2003 is the issue. Working fine for me.

Patrick Winter
sSc Specialty Screw Corporation
Vantage 6.10.514, Progress 9.1D08, Windows 2003 Server, Crystal 8.5.3.975

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 10:58 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Also - We are running windows 2003 server - is anyone else running vantage
successfully on this OS on the server?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

system · March 15, 2005, 4:11pm

That's a trained response...lmao...haven't heard of any other reports of
this problem...unique to your system blah blah blah..

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 2:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I think this is a great idea (to compile everyone's information and look for
similarities or at least let it be know that this is common issue among many
users). I would be happy to volunteer to compile the information and call
it into tech support / my account rep / or whoever I need to at vantage to
get it taken seriously as a problem that we need help with. They actually
told me there are no known issues like this (at least on 5.2 which I am on),
so it really sounds like there is a communication issue with how they record
and track these things...

--------------------------
Company Name and Site ID:
Server OS:
Workstation configuration:
Vantage Version and patch level:
Crystal reports installed: What version:
Progress version and patch level:
What other applications are running when these lockups occur:
Lock-ups occur during crystal printing:
Lock-ups occur at other non-printing times using software (give examples if
you have found any pattern):
Do problem(s) occur on server as well as workstation(s):
Any error messages:
System freezes and requires end-task:
System locks and requires promon end session:
System just kicks you out with no lock-up, no error, no warning:
Vantage db locks and requires server reboot:
---------------------------

If anyone can think of other items that might be relevant to system config
or diagnosis, please advise and let's work together to compile a list to
help get this resolved.

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

first place to start would be to find some common ground in these
workstations that are having a problem....there seems to be a bunch. Epicor
has been aware of these issues for a long time.

What OS?
Workstation configuration?
Vantage Version and patch level?
Crystal reports installed? What version?
Progress version and patch level?
What other applications are running when these lockups occur?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

system · March 15, 2005, 4:13pm

Sorry, one correction to my first post, prior to the fire we ran Vantage
5.2.323

John Walter

-----Original Message-----
From: John Walter [mailto:john.w@...]
Sent: Wednesday, 16 March 2005 8:04 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Our server room was recently destroyed by fire. Prior to the fire we ran Win
2000 Server and ALL users ran Vantage 5.2.325 in Terminal Server Sessions
printing to a variety of printers and no problems with Vantage dropouts.
After the fire we set up new servers running 2003 Server and reinstalled
Vantage 5.2.325 which is still run in TS for all users. We now get random
dropouts, initially triggered when printing a Crystal Form and now also when
closing screens.

John Walter
Hufcor Pty Ltd

-----Original Message-----
From: pjw@... [mailto:pjw@...]
Sent: Wednesday, 16 March 2005 4:10 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Sara,

I don't think Server 2003 is the issue. Working fine for me.

Patrick Winter
sSc Specialty Screw Corporation
Vantage 6.10.514, Progress 9.1D08, Windows 2003 Server, Crystal 8.5.3.975

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 10:58 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Also - We are running windows 2003 server - is anyone else running vantage
successfully on this OS on the server?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

--
No virus found in this outgoing message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.7.2 - Release Date: 3/11/2005

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

system · March 15, 2005, 5:42pm

Since we just went Live our users are complaining about this
consistently. I had to go the Dentist yesterday so was not able to
assist a user after Vantage froze up on her. She tried the "end task"
option but without any luck. She was locked out for over an hour. Not
very efficient.

We love this program - it's so much better than our last one but at
least the last one never locked up or knocked us out on a consistent
basis. And, table locks can hang until the user logs out of Vantage
sometimes.

Sue

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 12:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I think this is a great idea (to compile everyone's information and look
for
similarities or at least let it be know that this is common issue among
many
users). I would be happy to volunteer to compile the information and
call
it into tech support / my account rep / or whoever I need to at vantage
to
get it taken seriously as a problem that we need help with. They
actually
told me there are no known issues like this (at least on 5.2 which I am
on),
so it really sounds like there is a communication issue with how they
record
and track these things...

--------------------------
Company Name and Site ID:
Server OS:
Workstation configuration:
Vantage Version and patch level:
Crystal reports installed: What version:
Progress version and patch level:
What other applications are running when these lockups occur:
Lock-ups occur during crystal printing:
Lock-ups occur at other non-printing times using software (give examples
if
you have found any pattern):
Do problem(s) occur on server as well as workstation(s):
Any error messages:
System freezes and requires end-task:
System locks and requires promon end session:
System just kicks you out with no lock-up, no error, no warning:
Vantage db locks and requires server reboot:
---------------------------

If anyone can think of other items that might be relevant to system
config
or diagnosis, please advise and let's work together to compile a list to
help get this resolved.

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

first place to start would be to find some common ground in these
workstations that are having a problem....there seems to be a bunch.
Epicor
has been aware of these issues for a long time.

What OS?
Workstation configuration?
Vantage Version and patch level?
Crystal reports installed? What version?
Progress version and patch level?
What other applications are running when these lockups occur?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Yahoo! Groups Sponsor

ADVERTISEMENT
click here
<http://us.ard.yahoo.com/SIG=129q1gi9p/M=298184.6018725.7038619.3001176/
D=groups/S=1705007183:HM/EXP=1111006761/A=2593423/R=0/SIG=11el9gslf/*htt
p:/www.netflix.com/Default?mqso=60190075>

<http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=group
s/S=:HM/A=2593423/rand=728421815>

_____

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* To visit your group on the web, go to:
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* Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service <http://docs.yahoo.com/info/terms/> .

[Non-text portions of this message have been removed]

system · March 15, 2005, 7:44pm

Our system freezes all day long, everyday. I seem to have narrowed my
problem down to the Job Closing module. That module locks everyone
up, and not just me. Others here get locked when printing, or using
the dashboard. We are at 6.10.512.

I agree, this is a common problem, and Epicor should resolve it.

--- In vantage@yahoogroups.com, "Susan Iverson" <siverson@j...> wrote:
> Since we just went Live our users are complaining about this
> consistently. I had to go the Dentist yesterday so was not able to
> assist a user after Vantage froze up on her. She tried the "end task"
> option but without any luck. She was locked out for over an hour. Not
> very efficient.
>
>
>
> We love this program - it's so much better than our last one but at
> least the last one never locked up or knocked us out on a consistent
> basis. And, table locks can hang until the user logs out of Vantage
> sometimes.
>
>
>
> Sue
>
>
>
> -----Original Message-----
> From: sarah.vareschi@n... [mailto:sarah.vareschi@n...]
>
> Sent: Tuesday, March 15, 2005 12:59 PM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
>
> I think this is a great idea (to compile everyone's information and look
> for
> similarities or at least let it be know that this is common issue among
> many
> users). I would be happy to volunteer to compile the information and
> call
> it into tech support / my account rep / or whoever I need to at vantage
> to
> get it taken seriously as a problem that we need help with. They
> actually
> told me there are no known issues like this (at least on 5.2 which I am
> on),
> so it really sounds like there is a communication issue with how they
> record
> and track these things...
>
> --------------------------
> Company Name and Site ID:
> Server OS:
> Workstation configuration:
> Vantage Version and patch level:
> Crystal reports installed: What version:
> Progress version and patch level:
> What other applications are running when these lockups occur:
> Lock-ups occur during crystal printing:
> Lock-ups occur at other non-printing times using software (give examples
> if
> you have found any pattern):
> Do problem(s) occur on server as well as workstation(s):
> Any error messages:
> System freezes and requires end-task:
> System locks and requires promon end session:
> System just kicks you out with no lock-up, no error, no warning:
> Vantage db locks and requires server reboot:
> ---------------------------
>
> If anyone can think of other items that might be relevant to system
> config
> or diagnosis, please advise and let's work together to compile a list to
> help get this resolved.
>
>
>
>
> -----Original Message-----
> From: Darren Mann [mailto:dmann@m...]
> Sent: March 15, 2005 11:31 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
> first place to start would be to find some common ground in these
> workstations that are having a problem....there seems to be a bunch.
> Epicor
> has been aware of these issues for a long time.
>
> What OS?
> Workstation configuration?
> Vantage Version and patch level?
> Crystal reports installed? What version?
> Progress version and patch level?
> What other applications are running when these lockups occur?
>
>
> -----Original Message-----
> From: sarah.vareschi@n... [mailto:sarah.vareschi@n...]
> Sent: Tuesday, March 15, 2005 9:50 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
>
> My workstation is windows 2000
>
>
> -----Original Message-----
> From: Darren Mann [mailto:dmann@m...]
> Sent: March 15, 2005 10:48 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
> Are all these workstations that are locking up running XP??
>
>
>
> -----Original Message-----
> From: Tracy Blaylock [mailto:tblaylock@f...]
> Sent: Tuesday, March 15, 2005 8:27 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
> Seems to be a pretty popular argument with everyone? Ever since I
> upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
> have talked with support also and no results from it. So I am also up
> for any suggestions.
>
> Tracy Blaylock
> IT Manager / Accounting Support
> Fulton Industries, Inc.
> Telephone: (419)335-3015 ext. 203
> Fax: (419)337-0708
>
>
> -----Original Message-----
> From: sarah.vareschi@n... [mailto:sarah.vareschi@n...]
>
> Sent: Tuesday, March 15, 2005 9:20 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Vantage freezing up randomly
>
>
> Hi,
>
> Has anyone else ever had a problem with Vantage freezing up randomly and
> then either closing out (with or without errors) or else requiring
> end-task
> to close it? This has started happening to us for the past month ever
> since
> upgrading our server and I was just wondering if anyone had ever
> experienced
> this before or had any suggestions? (we are still on 5.2, installed
> patch
> 325 at the time of the server upgrade). I have run vantage directly on
> the
> new server also and the same problems occur so it does not seem to be
> netwrok related. I have tried calling tech support and have been going
> back
> and forth for over 2 weeks, but I am really not getting anywhere there.
> So,
> I was just wondering if this group had any experience/advise on this
> even if
> it's just something to check that they think could affect this. I
> really
> have no idea why this is happening but it happens to 'power users' (like
> my
> boss!) 10-15 times a day where he gets kicked out and he is getting
> pretty
> agravated by it and I hate that I can't fix it!
>
> Thanks for any advice or input!
> -Sarah
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access. )
> (1) To access the Files Section of our Yahoo!Group for Report Builder
> and Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> <http://groups.yahoo.com/group/vantage/files/>
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
>
>
>
>
>
> Yahoo! Groups Sponsor
>
> ADVERTISEMENT
> click here
> <http://us.ard.yahoo.com/SIG=129q1gi9p/M=298184.6018725.7038619.3001176/
> D=groups/S=1705007183:HM/EXP=1111006761/A=2593423/R=0/SIG=11el9gslf/*htt
> p:/www.netflix.com/Default?mqso=60190075>
>
>
> <http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=group
> s/S=:HM/A=2593423/rand=728421815>
>
>
>
> _____
>
> Yahoo! Groups Links
>
> * To visit your group on the web, go to:
> http://groups.yahoo.com/group/vantage/
>
>
> * To unsubscribe from this group, send an email to:
> vantage-unsubscribe@yahoogroups.com
> <mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>
>
>
> * Your use of Yahoo! Groups is subject to the Yahoo! Terms of
> Service <http://docs.yahoo.com/info/terms/> .
>
>
>
> [Non-text portions of this message have been removed]

system · March 16, 2005, 4:14am

We are on 5.2, and have one workstation in particular that freezes Vantage,
but it doesn't need to be printing anything to do it!

We formatted and reloaded the box and it got no better.

Best regards

Paul Whittle
Business Process (Quality) Manager
Jiskoot Autocontrol Ltd
Tunbridge Wells
Kent TN1 2DJ UK

Direct Line +44 (0)1892 779975
Switchboard +44 (0)1892 518000
Fax +44 (0)1892 518100
www.jiskoot.com <http://www.jiskoot.com/>

-----Original Message-----
From: Susan Iverson [mailto:siverson@...]
Sent: 15 March 2005 22:42
To: vantage@yahoogroups.com
Subject: ***RE: [Vantage] Vantage freezing up randomly

Since we just went Live our users are complaining about this
consistently. I had to go the Dentist yesterday so was not able to
assist a user after Vantage froze up on her. She tried the "end task"
option but without any luck. She was locked out for over an hour. Not
very efficient.

We love this program - it's so much better than our last one but at
least the last one never locked up or knocked us out on a consistent
basis. And, table locks can hang until the user logs out of Vantage
sometimes.

Sue

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 12:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I think this is a great idea (to compile everyone's information and look
for
similarities or at least let it be know that this is common issue among
many
users). I would be happy to volunteer to compile the information and
call
it into tech support / my account rep / or whoever I need to at vantage
to
get it taken seriously as a problem that we need help with. They
actually
told me there are no known issues like this (at least on 5.2 which I am
on),
so it really sounds like there is a communication issue with how they
record
and track these things...

--------------------------
Company Name and Site ID:
Server OS:
Workstation configuration:
Vantage Version and patch level:
Crystal reports installed: What version:
Progress version and patch level:
What other applications are running when these lockups occur:
Lock-ups occur during crystal printing:
Lock-ups occur at other non-printing times using software (give examples
if
you have found any pattern):
Do problem(s) occur on server as well as workstation(s):
Any error messages:
System freezes and requires end-task:
System locks and requires promon end session:
System just kicks you out with no lock-up, no error, no warning:
Vantage db locks and requires server reboot:
---------------------------

If anyone can think of other items that might be relevant to system
config
or diagnosis, please advise and let's work together to compile a list to
help get this resolved.

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

first place to start would be to find some common ground in these
workstations that are having a problem....there seems to be a bunch.
Epicor
has been aware of these issues for a long time.

What OS?
Workstation configuration?
Vantage Version and patch level?
Crystal reports installed? What version?
Progress version and patch level?
What other applications are running when these lockups occur?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
< http://groups.yahoo.com/group/vantage/files/
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Yahoo! Groups Sponsor

ADVERTISEMENT
click here
< http://us.ard.yahoo.com/SIG=129q1gi9p/M=298184.6018725.7038619.3001176/
<http://us.ard.yahoo.com/SIG=129q1gi9p/M=298184.6018725.7038619.3001176/>
D=groups/S=1705007183:HM/EXP=1111006761/A=2593423/R=0/SIG=11el9gslf/*htt
p:/www.netflix.com/Default?mqso=60190075>

< http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=group
<http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=group>
s/S=:HM/A=2593423/rand=728421815>

_____

Yahoo! Groups Links

* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
<http://groups.yahoo.com/group/vantage/>

* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>

* Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service < http://docs.yahoo.com/info/terms/
<http://docs.yahoo.com/info/terms/> > .

[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Yahoo! Groups Sponsor

ADVERTISEMENT

<http://us.ard.yahoo.com/SIG=1291f33pe/M=298184.6018725.7038619.3001176/D=gr
oups/S=1705007183:HM/EXP=1111012948/A=2593423/R=0/SIG=11el9gslf/*http://www.
netflix.com/Default?mqso=60190075> click here

<http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=groups/S=
:HM/A=2593423/rand=207437176>

_____

Yahoo! Groups Links

* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
<http://groups.yahoo.com/group/vantage/>

* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>

* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .

----------

On-Line API/ISO custody transfer sampling standards tutorial
Click the following link - http://www.jiskoot.com/NetsiteCMS.php?pageid=18

This email transmission is confidential and intended solely for the person
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[Non-text portions of this message have been removed]

system · March 16, 2005, 6:41am

Since this issue is the HOT Topic. Here is a suggestion to the group.

Is there a member that is willing to volunteer a little time to analyze the
details?

If so then those members wishing to participate should go to:

www.majorgeeks.com/download181.html and download AIDA32. This is a free
system analysis tool, it includes a review of .dll files. It also generates
a text file print out of the analysis.
Our volunteer will take these reports and look for common factors and share
their findings with the group.

Those folks who submit AIDA reports should know that this is VERY detailed
and should review them sensitive information before submitting them to our
Volunteer.
Also, we may wish to share those detailed reports with EPICOR.

The goal here is to solve the problem and share this with EPICOR to help
resolve the issue.

Are there any volunteers?

Shirley Graver
Moderator

_____

From: Paul Whittle [mailto:pwhittle@...]
Sent: Wednesday, March 16, 2005 4:14 AM
To: vantage@yahoogroups.com
Subject: RE:[Vantage] Vantage freezing up randomly

We are on 5.2, and have one workstation in particular that freezes Vantage,
but it doesn't need to be printing anything to do it!

We formatted and reloaded the box and it got no better.

Best regards

Paul Whittle
Business Process (Quality) Manager
Jiskoot Autocontrol Ltd
Tunbridge Wells
Kent TN1 2DJ UK

Direct Line +44 (0)1892 779975
Switchboard +44 (0)1892 518000
Fax +44 (0)1892 518100
www.jiskoot.com <http://www.jiskoot.com/>

-----Original Message-----
From: Susan Iverson [mailto:siverson@...]
Sent: 15 March 2005 22:42
To: vantage@yahoogroups.com
Subject: ***RE: [Vantage] Vantage freezing up randomly

Since we just went Live our users are complaining about this
consistently. I had to go the Dentist yesterday so was not able to
assist a user after Vantage froze up on her. She tried the "end task"
option but without any luck. She was locked out for over an hour. Not
very efficient.

We love this program - it's so much better than our last one but at
least the last one never locked up or knocked us out on a consistent
basis. And, table locks can hang until the user logs out of Vantage
sometimes.

Sue

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 12:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I think this is a great idea (to compile everyone's information and look
for
similarities or at least let it be know that this is common issue among
many
users). I would be happy to volunteer to compile the information and
call
it into tech support / my account rep / or whoever I need to at vantage
to
get it taken seriously as a problem that we need help with. They
actually
told me there are no known issues like this (at least on 5.2 which I am
on),
so it really sounds like there is a communication issue with how they
record
and track these things...

--------------------------
Company Name and Site ID:
Server OS:
Workstation configuration:
Vantage Version and patch level:
Crystal reports installed: What version:
Progress version and patch level:
What other applications are running when these lockups occur:
Lock-ups occur during crystal printing:
Lock-ups occur at other non-printing times using software (give examples
if
you have found any pattern):
Do problem(s) occur on server as well as workstation(s):
Any error messages:
System freezes and requires end-task:
System locks and requires promon end session:
System just kicks you out with no lock-up, no error, no warning:
Vantage db locks and requires server reboot:
---------------------------

If anyone can think of other items that might be relevant to system
config
or diagnosis, please advise and let's work together to compile a list to
help get this resolved.

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

first place to start would be to find some common ground in these
workstations that are having a problem....there seems to be a bunch.
Epicor
has been aware of these issues for a long time.

What OS?
Workstation configuration?
Vantage Version and patch level?
Crystal reports installed? What version?
Progress version and patch level?
What other applications are running when these lockups occur?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/> >
< http://groups.yahoo.com/group/vantage/files/
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
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netflix.com/Default?mqso=60190075> click here

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system · March 16, 2005, 8:09am

I had the job closing issue when I upgraded to 6.1. There is a fix for
that, it involves changing a variable in PET. You should get an answer on
ePortal or call support.

-----Original Message-----
From: bbelzer42 [mailto:bbelzer@...]
Sent: Tuesday, March 15, 2005 7:44 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Vantage freezing up randomly

Our system freezes all day long, everyday. I seem to have narrowed my
problem down to the Job Closing module. That module locks everyone up, and
not just me. Others here get locked when printing, or using the dashboard.
We are at 6.10.512.

I agree, this is a common problem, and Epicor should resolve it.

--- In vantage@yahoogroups.com, "Susan Iverson" <siverson@j...> wrote:
> Since we just went Live our users are complaining about this
> consistently. I had to go the Dentist yesterday so was not able to
> assist a user after Vantage froze up on her. She tried the "end task"
> option but without any luck. She was locked out for over an hour. Not
> very efficient.
>
>
>
> We love this program - it's so much better than our last one but at
> least the last one never locked up or knocked us out on a consistent
> basis. And, table locks can hang until the user logs out of Vantage
> sometimes.
>
>
>
> Sue
>
>
>
> -----Original Message-----
> From: sarah.vareschi@n... [mailto:sarah.vareschi@n...]
>
> Sent: Tuesday, March 15, 2005 12:59 PM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
>
> I think this is a great idea (to compile everyone's information and
> look for similarities or at least let it be know that this is common
> issue among many
> users). I would be happy to volunteer to compile the information and
> call
> it into tech support / my account rep / or whoever I need to at vantage
> to
> get it taken seriously as a problem that we need help with. They
> actually
> told me there are no known issues like this (at least on 5.2 which I am
> on),
> so it really sounds like there is a communication issue with how they
> record
> and track these things...
>
> --------------------------
> Company Name and Site ID:
> Server OS:
> Workstation configuration:
> Vantage Version and patch level:
> Crystal reports installed: What version:
> Progress version and patch level:
> What other applications are running when these lockups occur: Lock-ups
> occur during crystal printing: Lock-ups occur at other non-printing
> times using software (give examples if
> you have found any pattern):
> Do problem(s) occur on server as well as workstation(s):
> Any error messages:
> System freezes and requires end-task:
> System locks and requires promon end session:
> System just kicks you out with no lock-up, no error, no warning:
> Vantage db locks and requires server reboot:
> ---------------------------
>
> If anyone can think of other items that might be relevant to system
> config or diagnosis, please advise and let's work together to compile
> a list to help get this resolved.
>
>
>
>
> -----Original Message-----
> From: Darren Mann [mailto:dmann@m...]
> Sent: March 15, 2005 11:31 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
> first place to start would be to find some common ground in these
> workstations that are having a problem....there seems to be a bunch.
> Epicor has been aware of these issues for a long time.
>
> What OS?
> Workstation configuration?
> Vantage Version and patch level?
> Crystal reports installed? What version?
> Progress version and patch level?
> What other applications are running when these lockups occur?
>
>
> -----Original Message-----
> From: sarah.vareschi@n... [mailto:sarah.vareschi@n...]
> Sent: Tuesday, March 15, 2005 9:50 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
>
> My workstation is windows 2000
>
>
> -----Original Message-----
> From: Darren Mann [mailto:dmann@m...]
> Sent: March 15, 2005 10:48 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
> Are all these workstations that are locking up running XP??
>
>
>
> -----Original Message-----
> From: Tracy Blaylock [mailto:tblaylock@f...]
> Sent: Tuesday, March 15, 2005 8:27 AM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] Vantage freezing up randomly
>
>
> Seems to be a pretty popular argument with everyone? Ever since I
> upgraded from 5.2 to 6.0 we have it happen to us on a regular bases.
> I have talked with support also and no results from it. So I am also
> up for any suggestions.
>
> Tracy Blaylock
> IT Manager / Accounting Support
> Fulton Industries, Inc.
> Telephone: (419)335-3015 ext. 203
> Fax: (419)337-0708
>
>
> -----Original Message-----
> From: sarah.vareschi@n... [mailto:sarah.vareschi@n...]
>
> Sent: Tuesday, March 15, 2005 9:20 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Vantage freezing up randomly
>
>
> Hi,
>
> Has anyone else ever had a problem with Vantage freezing up randomly
> and then either closing out (with or without errors) or else requiring
> end-task to close it? This has started happening to us for the past
> month ever since
> upgrading our server and I was just wondering if anyone had ever
> experienced
> this before or had any suggestions? (we are still on 5.2, installed
> patch
> 325 at the time of the server upgrade). I have run vantage directly on
> the
> new server also and the same problems occur so it does not seem to be
> netwrok related. I have tried calling tech support and have been going
> back
> and forth for over 2 weeks, but I am really not getting anywhere there.
> So,
> I was just wondering if this group had any experience/advise on this
> even if
> it's just something to check that they think could affect this. I
> really
> have no idea why this is happening but it happens to 'power users' (like
> my
> boss!) 10-15 times a day where he gets kicked out and he is getting
> pretty
> agravated by it and I hate that I can't fix it!
>
> Thanks for any advice or input!
> -Sarah
>
>
>
> Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
> have already linked your email address to a yahoo id to enable access.
> )
> (1) To access the Files Section of our Yahoo!Group for Report Builder
> and Crystal Reports and other 'goodies', please goto:
> http://groups.yahoo.com/group/vantage/files/.
> <http://groups.yahoo.com/group/vantage/files/>
> (2) To search through old msg's goto:
> http://groups.yahoo.com/group/vantage/messages
> (3) To view links to Vendors that provide Vantage services goto:
> http://groups.yahoo.com/group/vantage/links
>
>
>
>
>
> Yahoo! Groups Sponsor
>
> ADVERTISEMENT
> click here
> <http://us.ard.yahoo.com/SIG=129q1gi9p/M=298184.6018725.7038619.300117
> 6/
> D=groups/S=1705007183:HM/EXP=1111006761/A=2593423/R=0/SIG=11el9gslf/*htt
> p:/www.netflix.com/Default?mqso=60190075>
>
>
> <http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=gro
> up
> s/S=:HM/A=2593423/rand=728421815>
>
>
>
> _____
>
> Yahoo! Groups Links
>
> * To visit your group on the web, go to:
> http://groups.yahoo.com/group/vantage/
>
>
> * To unsubscribe from this group, send an email to:
> vantage-unsubscribe@yahoogroups.com
> <mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>
>
>
> * Your use of Yahoo! Groups is subject to the Yahoo! Terms of
> Service <http://docs.yahoo.com/info/terms/> .
>
>
>
> [Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

system · March 16, 2005, 8:37am

I will definitely volunteer and I will volunteer out network administrator
to help analyze the results since he is more technical than I... I'm going
to check out this tool here now...

Oh - and last night I had a long conversation with tech support. Basically,
again I heard that they have not heard of this happening to others ongoing
and all issues have been resolved. The woman I spoke with was very nice,
but I definitely get the feeling that they are not classifying problems and
solutions well for the tech analysts to access them. She suggested that I
pay to have one of their consultants come out and analyze my network to try
to fix it since my database is fine. Then, later she sent me a 'black box'
utility that gets installed and creates a log which I ran and sent back to
her last night. I will let you all know what I find out from that.

-----Original Message-----
From: Shirley Graver [mailto:shirleyg@...]
Sent: March 16, 2005 6:41 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Since this issue is the HOT Topic. Here is a suggestion to the group.

Is there a member that is willing to volunteer a little time to analyze the
details?

If so then those members wishing to participate should go to:

www.majorgeeks.com/download181.html and download AIDA32. This is a free
system analysis tool, it includes a review of .dll files. It also generates
a text file print out of the analysis.
Our volunteer will take these reports and look for common factors and share
their findings with the group.

Those folks who submit AIDA reports should know that this is VERY detailed
and should review them sensitive information before submitting them to our
Volunteer.
Also, we may wish to share those detailed reports with EPICOR.

The goal here is to solve the problem and share this with EPICOR to help
resolve the issue.

Are there any volunteers?

Shirley Graver
Moderator

_____

From: Paul Whittle [mailto:pwhittle@...]
Sent: Wednesday, March 16, 2005 4:14 AM
To: vantage@yahoogroups.com
Subject: RE:[Vantage] Vantage freezing up randomly

We are on 5.2, and have one workstation in particular that freezes Vantage,
but it doesn't need to be printing anything to do it!

We formatted and reloaded the box and it got no better.

Best regards

Paul Whittle
Business Process (Quality) Manager
Jiskoot Autocontrol Ltd
Tunbridge Wells
Kent TN1 2DJ UK

Direct Line +44 (0)1892 779975
Switchboard +44 (0)1892 518000
Fax +44 (0)1892 518100
www.jiskoot.com <http://www.jiskoot.com/>

-----Original Message-----
From: Susan Iverson [mailto:siverson@...]
Sent: 15 March 2005 22:42
To: vantage@yahoogroups.com
Subject: ***RE: [Vantage] Vantage freezing up randomly

Since we just went Live our users are complaining about this
consistently. I had to go the Dentist yesterday so was not able to
assist a user after Vantage froze up on her. She tried the "end task"
option but without any luck. She was locked out for over an hour. Not
very efficient.

We love this program - it's so much better than our last one but at
least the last one never locked up or knocked us out on a consistent
basis. And, table locks can hang until the user logs out of Vantage
sometimes.

Sue

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 12:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I think this is a great idea (to compile everyone's information and look
for
similarities or at least let it be know that this is common issue among
many
users). I would be happy to volunteer to compile the information and
call
it into tech support / my account rep / or whoever I need to at vantage
to
get it taken seriously as a problem that we need help with. They
actually
told me there are no known issues like this (at least on 5.2 which I am
on),
so it really sounds like there is a communication issue with how they
record
and track these things...

--------------------------
Company Name and Site ID:
Server OS:
Workstation configuration:
Vantage Version and patch level:
Crystal reports installed: What version:
Progress version and patch level:
What other applications are running when these lockups occur:
Lock-ups occur during crystal printing:
Lock-ups occur at other non-printing times using software (give examples
if
you have found any pattern):
Do problem(s) occur on server as well as workstation(s):
Any error messages:
System freezes and requires end-task:
System locks and requires promon end session:
System just kicks you out with no lock-up, no error, no warning:
Vantage db locks and requires server reboot:
---------------------------

If anyone can think of other items that might be relevant to system
config
or diagnosis, please advise and let's work together to compile a list to
help get this resolved.

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

first place to start would be to find some common ground in these
workstations that are having a problem....there seems to be a bunch.
Epicor
has been aware of these issues for a long time.

What OS?
Workstation configuration?
Vantage Version and patch level?
Crystal reports installed? What version?
Progress version and patch level?
What other applications are running when these lockups occur?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/> >
< http://groups.yahoo.com/group/vantage/files/
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Yahoo! Groups Sponsor

ADVERTISEMENT
click here
< http://us.ard.yahoo.com/SIG=129q1gi9p/M=298184.6018725.7038619.3001176/
<http://us.ard.yahoo.com/SIG=129q1gi9p/M=298184.6018725.7038619.3001176/>
D=groups/S=1705007183:HM/EXP=1111006761/A=2593423/R=0/SIG=11el9gslf/*htt
p:/www.netflix.com/Default?mqso=60190075>

< http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=group
<http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=group>
s/S=:HM/A=2593423/rand=728421815>

_____

Yahoo! Groups Links

* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
<http://groups.yahoo.com/group/vantage/>

* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>

* Your use of Yahoo! Groups is subject to the Yahoo! Terms of
Service < http://docs.yahoo.com/info/terms/
<http://docs.yahoo.com/info/terms/> > .

[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Yahoo! Groups Sponsor

ADVERTISEMENT

<http://us.ard.yahoo.com/SIG=1291f33pe/M=298184.6018725.7038619.3001176/D=gr
oups/S=1705007183:HM/EXP=1111012948/A=2593423/R=0/SIG=11el9gslf/*http://www.
netflix.com/Default?mqso=60190075> click here

<http://us.adserver.yahoo.com/l?M=298184.6018725.7038619.3001176/D=groups/S=
:HM/A=2593423/rand=207437176>

_____

Yahoo! Groups Links

* To visit your group on the web, go to:
http://groups.yahoo.com/group/vantage/
<http://groups.yahoo.com/group/vantage/>

* To unsubscribe from this group, send an email to:
vantage-unsubscribe@yahoogroups.com
<mailto:vantage-unsubscribe@yahoogroups.com?subject=Unsubscribe>

* Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .

----------

On-Line API/ISO custody transfer sampling standards tutorial
Click the following link - http://www.jiskoot.com/NetsiteCMS.php?pageid=18

This email transmission is confidential and intended solely for the person
or organisation to whom it is addressed. If you are not the intended
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those of the individual sender, except where the sender specifically states
them to be the views of any organisation or employer. If you have received
this message in error, do not open any attachment but please notify the
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
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[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
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system · March 16, 2005, 8:47am

Hi Sarah,

We went through that same cycle.
I was told by Craig Kumpula that Epicor had found a problem.
I apologize for not being able to tell you the case number.
I should have it memorized because it dragged on for ever.
Please give Craig a call and refer to our case.
I would like to hear back as to his response.

Thanks,

John Mansfield
General Sheet Metal

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Wednesday, March 16, 2005 8:37 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I will definitely volunteer and I will volunteer out network
administrator
to help analyze the results since he is more technical than I... I'm
going
to check out this tool here now...

Oh - and last night I had a long conversation with tech support.
Basically,
again I heard that they have not heard of this happening to others
ongoing
and all issues have been resolved. The woman I spoke with was very
nice,
but I definitely get the feeling that they are not classifying problems
and
solutions well for the tech analysts to access them. She suggested that
I
pay to have one of their consultants come out and analyze my network to
try
to fix it since my database is fine. Then, later she sent me a 'black
box'
utility that gets installed and creates a log which I ran and sent back
to
her last night. I will let you all know what I find out from that.

-----Original Message-----
From: Shirley Graver [mailto:shirleyg@...]
Sent: March 16, 2005 6:41 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Since this issue is the HOT Topic. Here is a suggestion to the group.

Is there a member that is willing to volunteer a little time to analyze
the
details?

If so then those members wishing to participate should go to:

www.majorgeeks.com/download181.html and download AIDA32. This is a
free
system analysis tool, it includes a review of .dll files. It also
generates
a text file print out of the analysis.
Our volunteer will take these reports and look for common factors and
share
their findings with the group.

Those folks who submit AIDA reports should know that this is VERY
detailed
and should review them sensitive information before submitting them to
our
Volunteer.
Also, we may wish to share those detailed reports with EPICOR.

The goal here is to solve the problem and share this with EPICOR to help
resolve the issue.

Are there any volunteers?

Shirley Graver
Moderator

_____

From: Paul Whittle [mailto:pwhittle@...]
Sent: Wednesday, March 16, 2005 4:14 AM
To: vantage@yahoogroups.com
Subject: RE:[Vantage] Vantage freezing up randomly

We are on 5.2, and have one workstation in particular that freezes
Vantage,
but it doesn't need to be printing anything to do it!

We formatted and reloaded the box and it got no better.

Best regards

Paul Whittle
Business Process (Quality) Manager
Jiskoot Autocontrol Ltd
Tunbridge Wells
Kent TN1 2DJ UK

Direct Line +44 (0)1892 779975
Switchboard +44 (0)1892 518000
Fax +44 (0)1892 518100
www.jiskoot.com <http://www.jiskoot.com/>

-----Original Message-----
From: Susan Iverson [mailto:siverson@...]
Sent: 15 March 2005 22:42
To: vantage@yahoogroups.com
Subject: ***RE: [Vantage] Vantage freezing up randomly

Since we just went Live our users are complaining about this
consistently. I had to go the Dentist yesterday so was not able to
assist a user after Vantage froze up on her. She tried the "end task"
option but without any luck. She was locked out for over an hour. Not
very efficient.

We love this program - it's so much better than our last one but at
least the last one never locked up or knocked us out on a consistent
basis. And, table locks can hang until the user logs out of Vantage
sometimes.

Sue

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 12:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I think this is a great idea (to compile everyone's information and look
for
similarities or at least let it be know that this is common issue among
many
users). I would be happy to volunteer to compile the information and
call
it into tech support / my account rep / or whoever I need to at vantage
to
get it taken seriously as a problem that we need help with. They
actually
told me there are no known issues like this (at least on 5.2 which I am
on),
so it really sounds like there is a communication issue with how they
record
and track these things...

--------------------------
Company Name and Site ID:
Server OS:
Workstation configuration:
Vantage Version and patch level:
Crystal reports installed: What version:
Progress version and patch level:
What other applications are running when these lockups occur:
Lock-ups occur during crystal printing:
Lock-ups occur at other non-printing times using software (give examples
if
you have found any pattern):
Do problem(s) occur on server as well as workstation(s):
Any error messages:
System freezes and requires end-task:
System locks and requires promon end session:
System just kicks you out with no lock-up, no error, no warning:
Vantage db locks and requires server reboot:
---------------------------

If anyone can think of other items that might be relevant to system
config
or diagnosis, please advise and let's work together to compile a list to
help get this resolved.

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

first place to start would be to find some common ground in these
workstations that are having a problem....there seems to be a bunch.
Epicor
has been aware of these issues for a long time.

What OS?
Workstation configuration?
Vantage Version and patch level?
Crystal reports installed? What version?
Progress version and patch level?
What other applications are running when these lockups occur?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/> >
< http://groups.yahoo.com/group/vantage/files/
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
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<http://groups.yahoo.com/group/vantage/links>

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ADVERTISEMENT
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<http://docs.yahoo.com/info/terms/> > .

[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
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----------

On-Line API/ISO custody transfer sampling standards tutorial
Click the following link -
http://www.jiskoot.com/NetsiteCMS.php?pageid=18

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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
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(1) To access the Files Section of our Yahoo!Group for Report Builder
and
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[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

system · March 16, 2005, 8:54am

Thanks, John, now I remember that. Last night when I was talking to
support, I actually asked to talk to Craig b/c I had read an email on this
list that he helped someone (it was probably you) with the same or similar
problem. She said she could give me his voicemail but he worked in
production and they had already sent me back to tech and then she didn't
transfer me over - I must have gotten side-tracked (I was talking to her for
about 1/2 hour pleading my case), and I have no clue why I forgot to follow
up on speaking with him. I will call today and just ask for him. Thanks!!

-----Original Message-----
From: John Mansfield [mailto:johnm@...]
Sent: March 16, 2005 8:47 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Hi Sarah,

We went through that same cycle.
I was told by Craig Kumpula that Epicor had found a problem.
I apologize for not being able to tell you the case number.
I should have it memorized because it dragged on for ever.
Please give Craig a call and refer to our case.
I would like to hear back as to his response.

Thanks,

John Mansfield
General Sheet Metal

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Wednesday, March 16, 2005 8:37 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I will definitely volunteer and I will volunteer out network
administrator
to help analyze the results since he is more technical than I... I'm
going
to check out this tool here now...

Oh - and last night I had a long conversation with tech support.
Basically,
again I heard that they have not heard of this happening to others
ongoing
and all issues have been resolved. The woman I spoke with was very
nice,
but I definitely get the feeling that they are not classifying problems
and
solutions well for the tech analysts to access them. She suggested that
I
pay to have one of their consultants come out and analyze my network to
try
to fix it since my database is fine. Then, later she sent me a 'black
box'
utility that gets installed and creates a log which I ran and sent back
to
her last night. I will let you all know what I find out from that.

-----Original Message-----
From: Shirley Graver [mailto:shirleyg@...]
Sent: March 16, 2005 6:41 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Since this issue is the HOT Topic. Here is a suggestion to the group.

Is there a member that is willing to volunteer a little time to analyze
the
details?

If so then those members wishing to participate should go to:

www.majorgeeks.com/download181.html and download AIDA32. This is a
free
system analysis tool, it includes a review of .dll files. It also
generates
a text file print out of the analysis.
Our volunteer will take these reports and look for common factors and
share
their findings with the group.

Those folks who submit AIDA reports should know that this is VERY
detailed
and should review them sensitive information before submitting them to
our
Volunteer.
Also, we may wish to share those detailed reports with EPICOR.

The goal here is to solve the problem and share this with EPICOR to help
resolve the issue.

Are there any volunteers?

Shirley Graver
Moderator

_____

From: Paul Whittle [mailto:pwhittle@...]
Sent: Wednesday, March 16, 2005 4:14 AM
To: vantage@yahoogroups.com
Subject: RE:[Vantage] Vantage freezing up randomly

We are on 5.2, and have one workstation in particular that freezes
Vantage,
but it doesn't need to be printing anything to do it!

We formatted and reloaded the box and it got no better.

Best regards

Paul Whittle
Business Process (Quality) Manager
Jiskoot Autocontrol Ltd
Tunbridge Wells
Kent TN1 2DJ UK

Direct Line +44 (0)1892 779975
Switchboard +44 (0)1892 518000
Fax +44 (0)1892 518100
www.jiskoot.com <http://www.jiskoot.com/>

-----Original Message-----
From: Susan Iverson [mailto:siverson@...]
Sent: 15 March 2005 22:42
To: vantage@yahoogroups.com
Subject: ***RE: [Vantage] Vantage freezing up randomly

Since we just went Live our users are complaining about this
consistently. I had to go the Dentist yesterday so was not able to
assist a user after Vantage froze up on her. She tried the "end task"
option but without any luck. She was locked out for over an hour. Not
very efficient.

We love this program - it's so much better than our last one but at
least the last one never locked up or knocked us out on a consistent
basis. And, table locks can hang until the user logs out of Vantage
sometimes.

Sue

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 12:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I think this is a great idea (to compile everyone's information and look
for
similarities or at least let it be know that this is common issue among
many
users). I would be happy to volunteer to compile the information and
call
it into tech support / my account rep / or whoever I need to at vantage
to
get it taken seriously as a problem that we need help with. They
actually
told me there are no known issues like this (at least on 5.2 which I am
on),
so it really sounds like there is a communication issue with how they
record
and track these things...

--------------------------
Company Name and Site ID:
Server OS:
Workstation configuration:
Vantage Version and patch level:
Crystal reports installed: What version:
Progress version and patch level:
What other applications are running when these lockups occur:
Lock-ups occur during crystal printing:
Lock-ups occur at other non-printing times using software (give examples
if
you have found any pattern):
Do problem(s) occur on server as well as workstation(s):
Any error messages:
System freezes and requires end-task:
System locks and requires promon end session:
System just kicks you out with no lock-up, no error, no warning:
Vantage db locks and requires server reboot:
---------------------------

If anyone can think of other items that might be relevant to system
config
or diagnosis, please advise and let's work together to compile a list to
help get this resolved.

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

first place to start would be to find some common ground in these
workstations that are having a problem....there seems to be a bunch.
Epicor
has been aware of these issues for a long time.

What OS?
Workstation configuration?
Vantage Version and patch level?
Crystal reports installed? What version?
Progress version and patch level?
What other applications are running when these lockups occur?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
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have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
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<http://groups.yahoo.com/group/vantage/messages>
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(1) To access the Files Section of our Yahoo!Group for Report Builder
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[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

system · March 16, 2005, 8:55am

Sara,
Thank you for volunteering. For those of who wish to
participate download the tool, let Sara tell the group which pages she
wants. A full report from this tool will generate 84 pages of data. We
don't want to flood her with superfluous pages.

Shirley Graver
Moderator

_____

From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Wednesday, March 16, 2005 8:37 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I will definitely volunteer and I will volunteer out network administrator
to help analyze the results since he is more technical than I... I'm going
to check out this tool here now...

Oh - and last night I had a long conversation with tech support. Basically,
again I heard that they have not heard of this happening to others ongoing
and all issues have been resolved. The woman I spoke with was very nice,
but I definitely get the feeling that they are not classifying problems and
solutions well for the tech analysts to access them. She suggested that I
pay to have one of their consultants come out and analyze my network to try
to fix it since my database is fine. Then, later she sent me a 'black box'
utility that gets installed and creates a log which I ran and sent back to
her last night. I will let you all know what I find out from that.

-----Original Message-----
From: Shirley Graver [mailto:shirleyg@...]
Sent: March 16, 2005 6:41 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Since this issue is the HOT Topic. Here is a suggestion to the group.

Is there a member that is willing to volunteer a little time to analyze the
details?

If so then those members wishing to participate should go to:

www.majorgeeks.com/download181.html and download AIDA32. This is a free
system analysis tool, it includes a review of .dll files. It also generates
a text file print out of the analysis.
Our volunteer will take these reports and look for common factors and share
their findings with the group.

Those folks who submit AIDA reports should know that this is VERY detailed
and should review them sensitive information before submitting them to our
Volunteer.
Also, we may wish to share those detailed reports with EPICOR.

The goal here is to solve the problem and share this with EPICOR to help
resolve the issue.

Are there any volunteers?

Shirley Graver
Moderator

_____

From: Paul Whittle [mailto:pwhittle@...]
Sent: Wednesday, March 16, 2005 4:14 AM
To: vantage@yahoogroups.com
Subject: RE:[Vantage] Vantage freezing up randomly

We are on 5.2, and have one workstation in particular that freezes Vantage,
but it doesn't need to be printing anything to do it!

We formatted and reloaded the box and it got no better.

Best regards

Paul Whittle
Business Process (Quality) Manager
Jiskoot Autocontrol Ltd
Tunbridge Wells
Kent TN1 2DJ UK

Direct Line +44 (0)1892 779975
Switchboard +44 (0)1892 518000
Fax +44 (0)1892 518100
www.jiskoot.com <http://www.jiskoot.com/>

-----Original Message-----
From: Susan Iverson [mailto:siverson@...]
Sent: 15 March 2005 22:42
To: vantage@yahoogroups.com
Subject: ***RE: [Vantage] Vantage freezing up randomly

Since we just went Live our users are complaining about this
consistently. I had to go the Dentist yesterday so was not able to
assist a user after Vantage froze up on her. She tried the "end task"
option but without any luck. She was locked out for over an hour. Not
very efficient.

We love this program - it's so much better than our last one but at
least the last one never locked up or knocked us out on a consistent
basis. And, table locks can hang until the user logs out of Vantage
sometimes.

Sue

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 12:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I think this is a great idea (to compile everyone's information and look
for
similarities or at least let it be know that this is common issue among
many
users). I would be happy to volunteer to compile the information and
call
it into tech support / my account rep / or whoever I need to at vantage
to
get it taken seriously as a problem that we need help with. They
actually
told me there are no known issues like this (at least on 5.2 which I am
on),
so it really sounds like there is a communication issue with how they
record
and track these things...

--------------------------
Company Name and Site ID:
Server OS:
Workstation configuration:
Vantage Version and patch level:
Crystal reports installed: What version:
Progress version and patch level:
What other applications are running when these lockups occur:
Lock-ups occur during crystal printing:
Lock-ups occur at other non-printing times using software (give examples
if
you have found any pattern):
Do problem(s) occur on server as well as workstation(s):
Any error messages:
System freezes and requires end-task:
System locks and requires promon end session:
System just kicks you out with no lock-up, no error, no warning:
Vantage db locks and requires server reboot:
---------------------------

If anyone can think of other items that might be relevant to system
config
or diagnosis, please advise and let's work together to compile a list to
help get this resolved.

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

first place to start would be to find some common ground in these
workstations that are having a problem....there seems to be a bunch.
Epicor
has been aware of these issues for a long time.

What OS?
Workstation configuration?
Vantage Version and patch level?
Crystal reports installed? What version?
Progress version and patch level?
What other applications are running when these lockups occur?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/> >
< http://groups.yahoo.com/group/vantage/files/
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
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<http://groups.yahoo.com/group/vantage/links>

Yahoo! Groups Sponsor

ADVERTISEMENT
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[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
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ADVERTISEMENT

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On-Line API/ISO custody transfer sampling standards tutorial
Click the following link - http://www.jiskoot.com/NetsiteCMS.php?pageid=18

This email transmission is confidential and intended solely for the person
or organisation to whom it is addressed. If you are not the intended
recipient, you must not copy, distribute or disseminate the information, or
take any action in reliance of it.Any views expressed in this message are
those of the individual sender, except where the sender specifically states
them to be the views of any organisation or employer. If you have received
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
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http://groups.yahoo.com/group/vantage/links

Yahoo! Groups Sponsor

ADVERTISEMENT

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etflix.com/Default?mqso=60190075> click here

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Tracking #: 342D086E4852D74CA666FA5FA9300AD11A56D1B4

[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
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etflix.com/Default?mqso=60190075> click here

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[Non-text portions of this message have been removed]

system · March 16, 2005, 9:19am

Thanks, Shirley,

I ran the AIDA tool on our server and on an example workstation that is
experiencing the problems and I have the reports. It only takes a few
minutes to download and run this tool. Our network admin won't be in until
the afternoon today, so once he gets in I will review our info with him to
determine which information (pages) are useful for this analysis.

Thanks,
Sarah

-----Original Message-----
From: Shirley Graver [mailto:shirleyg@...]
Sent: March 16, 2005 8:55 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Sara,
Thank you for volunteering. For those of who wish to
participate download the tool, let Sara tell the group which pages she
wants. A full report from this tool will generate 84 pages of data. We
don't want to flood her with superfluous pages.

Shirley Graver
Moderator

_____

From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Wednesday, March 16, 2005 8:37 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I will definitely volunteer and I will volunteer out network administrator
to help analyze the results since he is more technical than I... I'm going
to check out this tool here now...

Oh - and last night I had a long conversation with tech support. Basically,
again I heard that they have not heard of this happening to others ongoing
and all issues have been resolved. The woman I spoke with was very nice,
but I definitely get the feeling that they are not classifying problems and
solutions well for the tech analysts to access them. She suggested that I
pay to have one of their consultants come out and analyze my network to try
to fix it since my database is fine. Then, later she sent me a 'black box'
utility that gets installed and creates a log which I ran and sent back to
her last night. I will let you all know what I find out from that.

-----Original Message-----
From: Shirley Graver [mailto:shirleyg@...]
Sent: March 16, 2005 6:41 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Since this issue is the HOT Topic. Here is a suggestion to the group.

Is there a member that is willing to volunteer a little time to analyze the
details?

If so then those members wishing to participate should go to:

www.majorgeeks.com/download181.html and download AIDA32. This is a free
system analysis tool, it includes a review of .dll files. It also generates
a text file print out of the analysis.
Our volunteer will take these reports and look for common factors and share
their findings with the group.

Those folks who submit AIDA reports should know that this is VERY detailed
and should review them sensitive information before submitting them to our
Volunteer.
Also, we may wish to share those detailed reports with EPICOR.

The goal here is to solve the problem and share this with EPICOR to help
resolve the issue.

Are there any volunteers?

Shirley Graver
Moderator

_____

From: Paul Whittle [mailto:pwhittle@...]
Sent: Wednesday, March 16, 2005 4:14 AM
To: vantage@yahoogroups.com
Subject: RE:[Vantage] Vantage freezing up randomly

We are on 5.2, and have one workstation in particular that freezes Vantage,
but it doesn't need to be printing anything to do it!

We formatted and reloaded the box and it got no better.

Best regards

Paul Whittle
Business Process (Quality) Manager
Jiskoot Autocontrol Ltd
Tunbridge Wells
Kent TN1 2DJ UK

Direct Line +44 (0)1892 779975
Switchboard +44 (0)1892 518000
Fax +44 (0)1892 518100
www.jiskoot.com <http://www.jiskoot.com/>

-----Original Message-----
From: Susan Iverson [mailto:siverson@...]
Sent: 15 March 2005 22:42
To: vantage@yahoogroups.com
Subject: ***RE: [Vantage] Vantage freezing up randomly

Since we just went Live our users are complaining about this
consistently. I had to go the Dentist yesterday so was not able to
assist a user after Vantage froze up on her. She tried the "end task"
option but without any luck. She was locked out for over an hour. Not
very efficient.

We love this program - it's so much better than our last one but at
least the last one never locked up or knocked us out on a consistent
basis. And, table locks can hang until the user logs out of Vantage
sometimes.

Sue

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 12:59 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

I think this is a great idea (to compile everyone's information and look
for
similarities or at least let it be know that this is common issue among
many
users). I would be happy to volunteer to compile the information and
call
it into tech support / my account rep / or whoever I need to at vantage
to
get it taken seriously as a problem that we need help with. They
actually
told me there are no known issues like this (at least on 5.2 which I am
on),
so it really sounds like there is a communication issue with how they
record
and track these things...

--------------------------
Company Name and Site ID:
Server OS:
Workstation configuration:
Vantage Version and patch level:
Crystal reports installed: What version:
Progress version and patch level:
What other applications are running when these lockups occur:
Lock-ups occur during crystal printing:
Lock-ups occur at other non-printing times using software (give examples
if
you have found any pattern):
Do problem(s) occur on server as well as workstation(s):
Any error messages:
System freezes and requires end-task:
System locks and requires promon end session:
System just kicks you out with no lock-up, no error, no warning:
Vantage db locks and requires server reboot:
---------------------------

If anyone can think of other items that might be relevant to system
config
or diagnosis, please advise and let's work together to compile a list to
help get this resolved.

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 11:31 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

first place to start would be to find some common ground in these
workstations that are having a problem....there seems to be a bunch.
Epicor
has been aware of these issues for a long time.

What OS?
Workstation configuration?
Vantage Version and patch level?
Crystal reports installed? What version?
Progress version and patch level?
What other applications are running when these lockups occur?

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]
Sent: Tuesday, March 15, 2005 9:50 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

My workstation is windows 2000

-----Original Message-----
From: Darren Mann [mailto:dmann@...]
Sent: March 15, 2005 10:48 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Are all these workstations that are locking up running XP??

-----Original Message-----
From: Tracy Blaylock [mailto:tblaylock@...]
Sent: Tuesday, March 15, 2005 8:27 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Vantage freezing up randomly

Seems to be a pretty popular argument with everyone? Ever since I
upgraded from 5.2 to 6.0 we have it happen to us on a regular bases. I
have talked with support also and no results from it. So I am also up
for any suggestions.

Tracy Blaylock
IT Manager / Accounting Support
Fulton Industries, Inc.
Telephone: (419)335-3015 ext. 203
Fax: (419)337-0708

-----Original Message-----
From: sarah.vareschi@... [mailto:sarah.vareschi@...]

Sent: Tuesday, March 15, 2005 9:20 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Vantage freezing up randomly

Hi,

Has anyone else ever had a problem with Vantage freezing up randomly and
then either closing out (with or without errors) or else requiring
end-task
to close it? This has started happening to us for the past month ever
since
upgrading our server and I was just wondering if anyone had ever
experienced
this before or had any suggestions? (we are still on 5.2, installed
patch
325 at the time of the server upgrade). I have run vantage directly on
the
new server also and the same problems occur so it does not seem to be
netwrok related. I have tried calling tech support and have been going
back
and forth for over 2 weeks, but I am really not getting anywhere there.
So,
I was just wondering if this group had any experience/advise on this
even if
it's just something to check that they think could affect this. I
really
have no idea why this is happening but it happens to 'power users' (like
my
boss!) 10-15 times a day where he gets kicked out and he is getting
pretty
agravated by it and I hate that I can't fix it!

Thanks for any advice or input!
-Sarah

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
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<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/> >
< http://groups.yahoo.com/group/vantage/files/
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
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<http://groups.yahoo.com/group/vantage/messages>
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/> >
(2) To search through old msg's goto:
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<http://groups.yahoo.com/group/vantage/messages>
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
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Yahoo! Groups Sponsor

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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links

Yahoo! Groups Sponsor

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etflix.com/Default?mqso=60190075> click here

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[Non-text portions of this message have been removed]

Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links