Trying to figure out some approval workflow logic for a customer. We have a basic two step approval set up - the originator selects Approver A, and when Approver A approves it gets sent to Approver B (same person each time)
Sometimes, Approver A tries to recall their approval because they made a mistake or something. Is there some way to redirect a document in workflow back to the person who just recalled?
Not that I am aware of. I believe the functionality of the Recall button is to remove one of the approval counts towards the total of approvals required to allow the document to be considered approved.
Depending on the timing of when Approver A is likely to recall something, if at all, you could add a Sleep step to delay it progressing to Approver B. Once it has slept for the set amount of time, you could re-evaluate if the approval count is still one or if it is now zero because Approver A recalled it.
The Sleep task is a good idea, thanks! I will give that a try.