We have had issue testing kinetic browser in Egde and Firefox.
That’s my top concern. It’s not hard to make services work in the standard set of browsers, as long as that’s a core development principle from the beginning. Put it off too far into development and it can be a nightmare to remove those dependencies, meanwhile you’re at the mercy of the development cycle of whatever single browser you invested all your eggs in.
The dream of the web client is entering an order from your iPhone while you’re at a customer’s site. Browser agnostic, OS agnostic, device agnostic. I mention OS, because what works in Chrome on Windows also often doesn’t exactly translate to Chrome on other platforms. Scaling to phone screens is a whole different topic, not that browser agnosticism supports successful dynamic scaling, but more that it would require a total rethink of Kinetic’s vastly horizontal presentation of information.
Have you tried running Kinetic on an iphone recently? It does work… I have been demonstrating looking at POs in the PO Tracker, and while you do have to scroll down (lots of data to see here), you can see it well. It reformats the screens to be very vertical and supports flipping phone 90 degrees for a slightly wider view. I have not yet tried it on an iPad, but it should work there as well.
Kinetic on an iPad in my experience has been VERY good. An excellent opportunity/option for viewing data and doing light data entry on the move.
For those who perhaps weren’t overly happy with the Epicor CRM aspects previously, I highly recommend a revisit within the context of the new Kinetic UIs. Particularly given how easy the Kinetic UIs are to extend/optimise to best meet business data and process requirements with minimal performance overhead/impact.
That is what I am most excited about honestly. I can now use the web browser to see sales data and customer data. You can put up an app proxy in azure so that they have to sign in with their microsoft creds + MFA and then they can be passed in.
Have you tried running Kinetic on an iphone recently?
That makes sense now! A little deeper dig with browser developer tools shows that it’s asking the browser for what kind of device is making the request, rather than agnostically scaling to the screen height / width. Switching to phone mode in developer tools breaks the layout, because the site still sees a “desktop”. My old Android device also breaks the layout, but to be fair I’ve done a lot of cursed things to that phone to keep it going. One day I’ll try it out on a Pinephone just for kicks.
(https://<database>/<environment name>/Apps/Erp/Home/#/view/<MenuID CRMN9000>/Erp.UI.CustomerEntry?<channelid= some string db16affd-7748-4246-9509-b5ab98f22465>&company=<Company ID EPIC06>&site=<SiteID MfgSys>&pageId=Details&KeyFields.CustID=<CustID ADDISON>&pageChanged=true)
Thanks so much for the help! We’re looking to generate these deep links in our Hubspot CRM dashboard to open up Epicor Customer or Quote Tracker in the browser.
Something that I have found is that as you change ‘pages’ (Details, Activity, etc), it updates the URL’s ‘pageId’ parameter. Unfortunately, when sharing the ‘deep link’, even if that parameter is included in the URL, it is not honored. It gets overwritten with the default tab/page. (Details in most cases)
This is too bad because sometimes it is helpful to direct someone right to a specific area of the UI.
Not sure if this should be reported as a bug or an ‘Idea’. It seems like the software is using the parameter somehow, but not fully.
I’ve tried this with mixed results. The link sometimes brings up the data, other times it just brings up a blank screen. I haven’t figured out how to reproduce (2022.2.7)
I usually get the blank kinetic screen on a fresh time opening something. Closing and re-opening will get the data. Is it something in the framework getting cached?
I haven’t done it with the browser debugging to see what’s going on yet.
This thread has brought up some key questions. (again)
Many Kinetic Screens still have issues - browser or client. Working with various customers, we have “turned off” Kinetic screens. So the real question is Kinetic ready for GA?
Early in this thread there’s comment about the client (Classic) going away with 2024 - but later this year, Epicor has stated it is not. I was just on EpicWeb - couldn’t see any statements either way.
If Classic is going away for the Cloud (and other customers), I would think that a two year notice would be posted in EpicWeb.
