Wrong Sales ORder Shipped qty

Yahoo Archive
1
All,
Karen helped me and the way to solve this it to open the order, open the line, open the release. Go to the release tab in sales order entry and go to the list view. THere a column there called Our stcok shiped qty. you can change the shipped qty there. NOTE: if you dont see the column you have to unhide in developer mode. thanks everyone!

Jose

--- In vantage@yahoogroups.com, "neverunmacron" <neverunmacron@...> wrote:
>
> i open the order, line, release and i cant change the total shipped qty. it is greyed out. whats intereting is that we shipped less than what it says we shipped. We shipped what the order required.
>
> Jose
>
> --- In vantage@yahoogroups.com, Karen Schoenung <kschoenung@> wrote:
> >
> > On the sales order release, the shipped qty can be MANUALLY changed in 8.03.409c...One of our Customer Service persons did this (instead of changing the qty required) and shipping was surprised that the qty was already shipped. We only found out since we have change logs....Maybe something like that happened and you need to manually correct it?
> >
> > From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of neverunmacron
> > Sent: Thursday, December 06, 2012 4:46 PM
> > To: vantage@yahoogroups.com
> > Subject: [Vantage] Wrong Sales ORder Shipped qty
> >
> >
> >
> > Hello,
> > I have a problem in my sale order (entry, tracker). I have one order where the customer order 100 pieces, the shipped qty says we have shipped 200 pieces. i confirmed the part number and we have only shipped 100. so on my roster of order i have a negative value (due to we shipping more than they order). i tried the conversion prgm 6720 but it didnt change anything. is there any other program anyone has? has anyonse seen this error before?
> >
> > thanks
> >
> > Jose
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
1 Like
2
Hello,
I have a problem in my sale order (entry, tracker). I have one order where the customer order 100 pieces, the shipped qty says we have shipped 200 pieces. i confirmed the part number and we have only shipped 100. so on my roster of order i have a negative value (due to we shipping more than they order). i tried the conversion prgm 6720 but it didnt change anything. is there any other program anyone has? has anyonse seen this error before?

thanks

Jose
3
On the sales order release, the shipped qty can be MANUALLY changed in 8.03.409c...One of our Customer Service persons did this (instead of changing the qty required) and shipping was surprised that the qty was already shipped. We only found out since we have change logs....Maybe something like that happened and you need to manually correct it?

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of neverunmacron
Sent: Thursday, December 06, 2012 4:46 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Wrong Sales ORder Shipped qty



Hello,
I have a problem in my sale order (entry, tracker). I have one order where the customer order 100 pieces, the shipped qty says we have shipped 200 pieces. i confirmed the part number and we have only shipped 100. so on my roster of order i have a negative value (due to we shipping more than they order). i tried the conversion prgm 6720 but it didnt change anything. is there any other program anyone has? has anyonse seen this error before?

thanks

Jose



[Non-text portions of this message have been removed]
4
i open the order, line, release and i cant change the total shipped qty. it is greyed out. whats intereting is that we shipped less than what it says we shipped. We shipped what the order required.

Jose

--- In vantage@yahoogroups.com, Karen Schoenung <kschoenung@...> wrote:
>
> On the sales order release, the shipped qty can be MANUALLY changed in 8.03.409c...One of our Customer Service persons did this (instead of changing the qty required) and shipping was surprised that the qty was already shipped. We only found out since we have change logs....Maybe something like that happened and you need to manually correct it?
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of neverunmacron
> Sent: Thursday, December 06, 2012 4:46 PM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Wrong Sales ORder Shipped qty
>
>
>
> Hello,
> I have a problem in my sale order (entry, tracker). I have one order where the customer order 100 pieces, the shipped qty says we have shipped 200 pieces. i confirmed the part number and we have only shipped 100. so on my roster of order i have a negative value (due to we shipping more than they order). i tried the conversion prgm 6720 but it didnt change anything. is there any other program anyone has? has anyonse seen this error before?
>
> thanks
>
> Jose
>
>
>
> [Non-text portions of this message have been removed]
>
5
Did you try to open the release first? I would think the release needs to be open.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of neverunmacron
Sent: Friday, December 07, 2012 10:01 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Wrong Sales ORder Shipped qty



i open the order, line, release and i cant change the total shipped qty. it is greyed out. whats intereting is that we shipped less than what it says we shipped. We shipped what the order required.

Jose

--- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, Karen Schoenung <kschoenung@...<mailto:kschoenung@...>> wrote:
>
> On the sales order release, the shipped qty can be MANUALLY changed in 8.03.409c...One of our Customer Service persons did this (instead of changing the qty required) and shipping was surprised that the qty was already shipped. We only found out since we have change logs....Maybe something like that happened and you need to manually correct it?
>
> From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of neverunmacron
> Sent: Thursday, December 06, 2012 4:46 PM
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] Wrong Sales ORder Shipped qty
>
>
>
> Hello,
> I have a problem in my sale order (entry, tracker). I have one order where the customer order 100 pieces, the shipped qty says we have shipped 200 pieces. i confirmed the part number and we have only shipped 100. so on my roster of order i have a negative value (due to we shipping more than they order). i tried the conversion prgm 6720 but it didnt change anything. is there any other program anyone has? has anyonse seen this error before?
>
> thanks
>
> Jose
>
>
>
> [Non-text portions of this message have been removed]
>



[Non-text portions of this message have been removed]
6
When trying to change a shipped quantity, I believe you have to open the
packing slip and edit it there.



Fay Weis

KEES, Inc.

PO Box 327, 400 S. Industrial Drive

Elkhart Lake, WI 53020-0327

P: 920-876-3391 Ext. 305

F: 920-876-3065



fweis@...

www.kees.com





[Non-text portions of this message have been removed]
7
Karen,
i reopened the order, line, release. the total shipped qty was greyed out.

Fay,
I can t edit the pack because the order was invoiced already. my roster of order shows a negative amount bc it says we shipped more than what they order but we physically and in vantage packing slip and invoices show the qty that we only shipped which is the order quantities.

Jose

--- In vantage@yahoogroups.com, "Fay Weis @ KEES, Inc" <fweis@...> wrote:
>
> When trying to change a shipped quantity, I believe you have to open the
> packing slip and edit it there.
>
>
>
> Fay Weis
>
> KEES, Inc.
>
> PO Box 327, 400 S. Industrial Drive
>
> Elkhart Lake, WI 53020-0327
>
> P: 920-876-3391 Ext. 305
>
> F: 920-876-3065
>
>
>
> fweis@...
>
> www.kees.com
>
>
>
>
>
> [Non-text portions of this message have been removed]
>
8
Checking the shipment status dashboard - does that match what you show in your shipping records? Or do you maybe have something still shown in the "pending" tab?

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of neverunmacron
Sent: Friday, December 07, 2012 11:46 AM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: Wrong Sales ORder Shipped qty



Karen,
i reopened the order, line, release. the total shipped qty was greyed out.

Fay,
I can t edit the pack because the order was invoiced already. my roster of order shows a negative amount bc it says we shipped more than what they order but we physically and in vantage packing slip and invoices show the qty that we only shipped which is the order quantities.

Jose

--- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, "Fay Weis @ KEES, Inc" <fweis@...<mailto:fweis@...>> wrote:
>
> When trying to change a shipped quantity, I believe you have to open the
> packing slip and edit it there.
>
>
>
> Fay Weis
>
> KEES, Inc.
>
> PO Box 327, 400 S. Industrial Drive
>
> Elkhart Lake, WI 53020-0327
>
> P: 920-876-3391 Ext. 305
>
> F: 920-876-3065
>
>
>
> fweis@...
>
> www.kees.com<http://www.kees.com>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>



[Non-text portions of this message have been removed]
9
on the status shipment dashboard, the quantities shipped match the shipping records, which match the order qty but it shows that i tripled my qty shipped in the sales order

--- In vantage@yahoogroups.com, Karen Schoenung <kschoenung@...> wrote:
>
> Checking the shipment status dashboard - does that match what you show in your shipping records? Or do you maybe have something still shown in the "pending" tab?
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of neverunmacron
> Sent: Friday, December 07, 2012 11:46 AM
> To: vantage@yahoogroups.com
> Subject: [Vantage] Re: Wrong Sales ORder Shipped qty
>
>
>
> Karen,
> i reopened the order, line, release. the total shipped qty was greyed out.
>
> Fay,
> I can t edit the pack because the order was invoiced already. my roster of order shows a negative amount bc it says we shipped more than what they order but we physically and in vantage packing slip and invoices show the qty that we only shipped which is the order quantities.
>
> Jose
>
> --- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, "Fay Weis @ KEES, Inc" <fweis@<mailto:fweis@>> wrote:
> >
> > When trying to change a shipped quantity, I believe you have to open the
> > packing slip and edit it there.
> >
> >
> >
> > Fay Weis
> >
> > KEES, Inc.
> >
> > PO Box 327, 400 S. Industrial Drive
> >
> > Elkhart Lake, WI 53020-0327
> >
> > P: 920-876-3391 Ext. 305
> >
> > F: 920-876-3065
> >
> >
> >
> > fweis@
> >
> > www.kees.com<http://www.kees.com>
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
> [Non-text portions of this message have been removed]
>