I’ve located an invoiced receipt in our system that had 2 separate transactions going into the AP Clearing account but only 1 transaction coming out of AP Clearing when the receipt was invoiced. I’m having trouble figuring out why this occurred. Below are all the transactions in the AP Clearing account related to the receipt:
The receipt itself has it marked as received on 11/21/19 at the Summary level but it has an arrived date of 11/21/19 and receipt date of 12/27/19 at the Received Lines level:
This issue is creating an inaccurate balance in the AP Clearing account. I know a transaction going into the AP Clearing account should happen when a line is received but how did Epicor get confused and do a receiving transaction twice for the same line? Does anyone know or have any ideas on why this happened? Please let me know if any furhter information is needed. Thank you!