2022.2.8 - "Due to security settings or module licensing process is unavailable."

Heads up on this patch, it removes program paths for buttons on the Kinetic Home Screen for Job Tracker and Part Tracker. Easy fix but causes a lot of support calls first thing this morning.


And order entry

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Well how do you fix it?

Nevermind :slight_smile:

Edit the Home Screen, Edit the Button in question, Under “App” reselect the application such as “Job Tracker”.

Yes, major case. No ETA fix yet. Case CS0003429300:

We have identified an issue that is causing Kinetic Homepage icons to fail to open the requested form and returns the following message: “Due to security settings or module licensing process is unavailable. Contact your system administrator.” As part of security hardening, Kinetic is now verifying that the user has explicit access to individual menu items rather than the Menu Group. Development is currently reviewing the reported behavior to ensure that this is the expected result. Users that receive the message can select the form needed by going to the Menu structure and navigating to the desired item. The item will open from the Menu. Additionally, we have found that the icon can be deleted from the Kinetic Homepage and re-added from the Kinetic Homepage Designer and they will function.

Really? That seems like a wild change to make in a dot release. And it can’t really be true if simply reselecting the app fixes the problem, since one of the steps to correct the problem is not to assign explicit access to the individual menu item.

I will make a logical guess here.
I believe users started with a template I created for them for their Home Screen.
Example Job Tracker from the Production Management / Job Management menu.
Applied patch 2022.2.8
Users that got the message “Due to security setting etc…” had no access to this menu.
The fixed the Icon by then searching with their permissions and picked up Job Tracker from Production Management / Quality Assurance or somewhere else where they had permissions.

Evan! Are you kidding me, you better give me a call I have missed you!


I think you must know somebody with the same name or something…