An employee cannot see all time entries

Kinetic ERP
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1

Hi, I’m investigating a weird problem related to the Time Entry / Time and Expense Entry. It happens in the Classic or Kinetic App. An employee cannot see all these time entries that I see with my account:

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Here is what he can see:

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The employee is already checked so he can update any time entry in the company:

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In fact, this employee can only see Entered details. I am able to log into his account in a test environment and I cannot see any Approved time in there.

I tried the following:

  • Setting him security manager
  • Adding every security groups
  • Looking at the Work Force (He doesn’t have any) since I know it can causes problems with seeing Customers in the system
  • His User Account is correctly linked to his employee
2

What do you have set in the Retreival properties of the screen? On the Kinetic version, it’s found under the Actions Overflow Menu on top right:

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1 Like
3

Didn’t know that this option existed at all. That’s the problem , Approved wasn’t checked in the Kinetic version

I don’t have access to his Classic screen but I see it’s in Actions at the top.

Thanks a lot !