AR Invoice issue - Need to return stock

Epicor ERP 10
1

Hello All,

Looking for a small bit of help – I currently have an Invoice that has being created and “POSTED”

There is an issue with the invoice as the wrong item was invoiced……

What I have done is done a CREDIT MENO for the invoice – Now I need to return the wrongly packed items……

Once I open the “Shipment Entry” – Its is saying it is Shipped and Invoiced….

How will I be able to re-open the Shipment Entry so to delete it and return the wrongly packed items to stock……

2

Instead of credit memo, cancel the invoice using Cancellation Invoice from AR Invoice Entry and post it. This will allow to open the pack slip and change the part and re-ship.

3

Thank you - Will try that now…

4

Tried that and it worked Perfectly… Thank you for your help…