Hi,
We have a strange problem with Menu Maintenance on different installations with different versions (10.1.100.10; 10.1.200.10; 10.1.200.8 etc).
We are not able to edit any menu item in Menu Maintenance even though we are a Security Manager. All options are greyed out. I also tried with the Manager account.
Any assistance will be greatly appreciated.
I’m assuming that you checked that there isn’t a customization applied to it?
Not sure if it’ll do anything, but sometimes Actions>Copy to Current Company would clone the menu, and let you select customizations. It’ll briefly show two menu entries, but that’ll get corrected on the next screen refresh.
Yes. They are vanilla installations at this stage. No BPMs or customisations.
@epicGeoff any luck on this? I’m having issues also.
@jkane I have logged with Epicor.
Waiting for a response from them.
Do you have Epicor Cloud with a multi-tenants setup?
@epicGeoff I figured out what was my issue. It was user error on my part not understanding how the menu maintenance was working for the New UI/Classic UI shenanigans. I was trying to apply a New UI customization on a Menu Item instead of a Kinetic App. I am working in 2022.1 by the way.
Apologies for the late reply.
As @fakhruddin mentions it has to do with enabling multitenant on the license file. This is mainly used for Epicor Cloud as far as I understand. This limits changes to certain parts of the system.
We needed a non-multitenant license.