Summary: HELP Will not display after applying MS Security Updates
Book: Support Solutions
Page: 5158MPS
HELP Will not display after applying MS Security Updates
XA610
XA800
Help
PROBLEM:
After applying service pack 1 for windows 2003, or certain hotfixes from Microsoft, Vantage/Vista help will no longer work. Instead of the help content you get "Action Cancelled"
RESOLUTION:
You have to explicitly allow for remote html execution via the registry.
Modify the ItssRestrictions registry entry to enable a specific security zone
Warning Enable only those security zones that you trust. Do not enable security zones about which you are not sure.
To modify the ItssRestrictions registry entry to enable a specific security zone, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Note If this registry subkey does not exist, create it. To do this, follow these steps:
a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press ENTER.
3. Right-click the ItssRestrictions subkey, point to New, and then click DWORD Value.
4. Type MaxAllowedZone, and then press ENTER.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type a number from 0 to 4, and then click OK.
7. Quit Registry Editor.
Note By default, the MaxAllowedZone value is set to zero.
Setting the MaxAllowedZone higher will allow for less access restrictions. See the table below for exacts.
Additional note:
Setting MaxAllowedZone = 4 on Vista/Vantage 6.10 client computers was enough to get the help screens to work okay.
MaxAllowedZone Local Machine zone Local intranet zone Trusted sites zone Internet zone Restricted sites zone
0 Allowed Blocked Blocked Blocked Blocked
1 Allowed Allowed Blocked Blocked Blocked
2 Allowed Allowed Allowed Blocked Blocked
3 Allowed Allowed Allowed Allowed Blocked
4 Allowed Allowed Allowed Allowed Allowed
MORE INFORMATION
The InfoTech protocol is primarily used by HTML Help. The functionality of this protocol is provided by the itss.dll file. You can access this protocol by using one of the following supported protocols:
o ms-its
o its
o mk:@msitstore
Once you have applied these changes you will have to reboot the machine. The first time you enter the help screen you will be prompted to add the URL to the trusted site. Click Add to allow this. If you are not allowed to add the site because it is required to be a secure site, uncheck "Require all sites in this zone to be secure" and then click add.
Your help files will now work on this machine.
This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses.
Book: Support Solutions
Page: 5158MPS
HELP Will not display after applying MS Security Updates
XA610
XA800
Help
PROBLEM:
After applying service pack 1 for windows 2003, or certain hotfixes from Microsoft, Vantage/Vista help will no longer work. Instead of the help content you get "Action Cancelled"
RESOLUTION:
You have to explicitly allow for remote html execution via the registry.
Modify the ItssRestrictions registry entry to enable a specific security zone
Warning Enable only those security zones that you trust. Do not enable security zones about which you are not sure.
To modify the ItssRestrictions registry entry to enable a specific security zone, follow these steps:
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
Note If this registry subkey does not exist, create it. To do this, follow these steps:
a. On the Edit menu, point to New, and then click Key.
b. Type ItssRestrictions, and then press ENTER.
3. Right-click the ItssRestrictions subkey, point to New, and then click DWORD Value.
4. Type MaxAllowedZone, and then press ENTER.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type a number from 0 to 4, and then click OK.
7. Quit Registry Editor.
Note By default, the MaxAllowedZone value is set to zero.
Setting the MaxAllowedZone higher will allow for less access restrictions. See the table below for exacts.
Additional note:
Setting MaxAllowedZone = 4 on Vista/Vantage 6.10 client computers was enough to get the help screens to work okay.
MaxAllowedZone Local Machine zone Local intranet zone Trusted sites zone Internet zone Restricted sites zone
0 Allowed Blocked Blocked Blocked Blocked
1 Allowed Allowed Blocked Blocked Blocked
2 Allowed Allowed Allowed Blocked Blocked
3 Allowed Allowed Allowed Allowed Blocked
4 Allowed Allowed Allowed Allowed Allowed
MORE INFORMATION
The InfoTech protocol is primarily used by HTML Help. The functionality of this protocol is provided by the itss.dll file. You can access this protocol by using one of the following supported protocols:
o ms-its
o its
o mk:@msitstore
Once you have applied these changes you will have to reboot the machine. The first time you enter the help screen you will be prompted to add the URL to the trusted site. Click Add to allow this. If you are not allowed to add the site because it is required to be a secure site, uncheck "Require all sites in this zone to be secure" and then click add.
Your help files will now work on this machine.
This e-mail is for the use of the intended recipient(s) only. If you have received this e-mail in error, please notify the sender immediately and then delete it. If you are not the intended recipient, you must not use, disclose or distribute this e-mail without the author's prior permission. We have taken precautions to minimize the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this message. We cannot accept liability for any loss or damage caused by software viruses.
----- Original Message -----
From: Daniel C Spoerl
To: vantage@yahoogroups.com
Sent: Friday, February 10, 2006 10:41 AM
Subject: [Vantage] Cannot view help files
Good morning,
Can anyone remember how to fix the problem of not being able to view help
files through vantage?
Vantage 6.10.514
I have searched the help files and cannot seem to find it. I know there is
a tweak to get it to work but I cannot remember. We can see the index on
the left but nothing on the right side of the help screen on this one
particular computer.
Thank you,
Daniel C. Spoerl
Estimator/MIS Manager
Toledo Metal Spinning Co.
Phone: (419) 535-5931 ext. 203
Fax: (419) 535-0565
Personal E-fax: (707) 897-1708
Email: <mailto:dans@...>
dans@...
WebSite: <http://www.toledometalspinning.com/>
http://www.toledometalspinning.com
The information in this E-mail message is confidential and may be legally
privileged and is information intended only for the use of the individual(s)
named above. If you are not the appropriate recipient, you are hereby
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please delete the original from your system, destroy all paper copies, and
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We have taken reasonable steps to ensure that this message (and any
attachments or hyperlinks contained within it) are free from computer
viruses and the like. However, in accordance with good computing practice,
the recipient is responsible for ensuring that it is actually virus free
before opening it. Toledo Metal Spinning is under no duty to cover any loss
or damage caused by software viruses.
[Non-text portions of this message have been removed]
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