Another option would be to go SSO or Azure AD. Now the users are using their network credentials and the reset process is controlled there. Just a thought.
Mark W.
As far as the format/font/layout part … Try the following
(no guarantees, your mileage may vary, etc…)
well that is not the issue for now…I am already using HTML in my users email from BPM’s… The issue is for now is how do I detect the password change request in a BPM ?
I am currently trying different ways right now with no success…
Pierre
Is there an option to opt out, for the mean time until this is all corrected, the sending of the email?
As before, we would just use blank as a new password and tell the user to try it while talking over the phone…
When the issue of the email will be resolved we put it back in…
Pierre
Yes, clear the email address then check the set password as blank checkbox
yes I did that and found it does the job… But I have expected, if exists, a checkbox somewhere that would do just that. I need to keep the email in, so remove the email reset password and put back the email will work, but a bit clumsy…
But it does not happen that often anyways… I guess will do just that… until I get news back from support.
(I did openned a ticket about the french not available…)
Pierre