I don’t like doing things without the paperwork. It always creates variances to proper procedures.
I see two ways to handle situations where a customer sends you something that needs work.
- create a zero dollar PO - Receive it to the job. this tracks the receipt, and where it was put.
- create an RMA - (Yes, an RMA)… tell the customer to send the item to you using the RMA number. When it arrives, you “inspect” it… once inspected, you disposition it to the job that will consume it. Again, this tracks the transaction and allows you to put information about the part as it arrives.