Crystal Reports in Browser only

Kinetic ERP
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1

I have not been able to get a straight answer.

Will my few remaining Crystal Reports work in 2026.100??

Support tells me that in 2026.100, crystal reports no longer work. (Case CS0005511125)

But the FAQs say that it will continue to work, with Edge Agent installed.

I am on 2025.2 and have not been able to get it to work. I did the following to try (ensuring I have the correct version of Crystal runtime and Edge Agent)

  1. Logged in as administrator to a specific PC

    1. Uninstalled edge agent

    2. Uninstalled Crystal

    3. Rebooted PC

    4. Installed Crystal 13 SP34, 64 bit

    5. Rebooted PC

    6. Installed Edge Agent

      1. Added URLs to Edge Agent

      2. Skipped all the client paths

    7. Rebooted PC

    8. Still get the below error (it appears that the XML is generated)

      1. Crystal Reports > An error has occurred while attempting to load the Crystal Reports runtime. Either the Crystal Reports registry key permissions are insufficient, or the Crystal Reports runtime is not installed correctly. Please install the appropriate Crystal Reports redistributable (CRRedist *. msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required. Please go to http://www.businessobjects.com/support for more information. OK
2

Do you have the right version of the runtime installed? The CR runtime version is very specific to each version of Kinetic.

3

Last I saw it was always in the downloads section on EpicWeb- haven’t checked for 2026.100.

4

Thank you for looking at this. I just finished 2 hours on a support call, and what it took to get working for 2025.2 was:

  • Install the smart client (he clearly said that is required on 2025)
  • Install the 32bit not the 64bit Crystal Runtime (both 2026.100 and 2025 use the same version of the runtime). Tricks on this install included unzipping it, and going to the installer, right click on properties and UNblock it. This is CR13 SP34.

He could not tell me what to do to make it work for browser only. Kept saying that i need to talk with my CAM to make it work for 2026.100 browser only.

I will share more as I learn more about the path forward for those of us who are clinging on to Crystal.

5

There is a cloud-specific version of the crystal runtime required. Its different than the regular crystal runtime and can be downloaded on epicweb. It works fine in 2026.100 (which is browser only) via the edge agent.

6

Thanks @aosemwengie1. We have run crystal on browser back in 2024.2, haven’t tried it in any of the newer versions though so I couldn’t help here.

7

The runtime is the normal SAP runtime it’s just a newer version than the older many years older one but that should work on both Clasic and web 2025.2. There is a bug in the Crystal version on epicweb that can stop some reports from working. You also need to be aware that if a company is NOT specified on a menu link you will get and error, work around is to recreate the link for a specific company company, and I think I have got dev to get this fixed at somepoint.

Also, if you have crystal reports that use Crystals Parameter entry screens this will crash on the 2025.2 Crystal Report Runner. Development have accepted my code patch to fix it and it should be out at some point for 2025.2.

Think this has been pointed out but you need the 32bit one installed the 64bit one doesn’t work for the edge agent.

8

Happens in 24.2 as well.

9

if you handy with XYZ :ninja: all you need to do it put [STAThread] on the main(args) method and it works. Crystal uses IE (remember that :slight_smile: ) to render the param pages and that really, really, doesn’t like multithread COM.

10

This is fixed in 2026.100 - popup parameters work in crystal reports again.

11

This was my case when back when Kinetic was launched I could never get parameters to work in browser.

12

UPDATED info.

Support was wrong when they said that the smart client is required for Crystal in 2025.2 --It is NOT required. I just tested/proved that.

It seems that the only things needed are the right version of Crystal Runtime, and Edge Agent.

The good news is that both 2026.100 and 2025.2 use the same version of Crystal Runtime.

The bad news is that it is a different version than I am migrating to, so we will have to install the new version at go live.

13

Thanks for confirming it. That’s how I understood it, glad to hear it from their mouths though.

14

When you run a CR for the first time the edge agent unpacks the “Ice.Tools.Crystal.Processing.exe.” into

C:\Users\<>\AppData\Local\Epicor\EdgeAgent\6071\CrystalReports\<>\Ice.Tools.Crystal.Processing\

It’s a standalone program that looks like the way it does is classic. Support should know this I have had many a conversation with them about the bugs in it.

15

What blows my mind is that crystal is still supported in 2026.100- how many years after they said support would be removed.

16

As I said to the support agent that tried to tell me that they don’t support it “the invoice you send me has a line in it for Crystal Reports Support”. CR doesn’t need much to run from the desktop just the XML so it can be kept out of core Kinetic, by and large, and left to it’s own devices.