Hello,
We have two users configured in E10 with identical access permissions and with the “Allow Requisitions” checkbox checked in User Account Maintenance. However, while one user can place and dispatch requisitions the other can only place them but can not dispatch since the Dispatch Requisition button is grayed out.
I’ve attached a screenshot.
Has anyone encountered a situation like this and been able to solve it?
We have had issues where particular users were not able to dispatch their reqs occasionally. The dispatch button was greyed out for their login. It was due to user’s personalization, removed via opening program in developer mode and manually deleting their personalization. This bug is in 905702A.
For our case, the user was logged in looking at their own requisition. Actions / Dispatch was greyed out… couldn’t dispatch their requisition to send for approval. Once we ditched their customization, they were able to select dispatch.
Interesting. I’ll bet there is a problem with the logic that stores the personalization on this screen. When the corrupted XML loads it probably leaks into the form. It sounds like the bug was fixed after 702A. Thanks for the info!