Dispatch requisition button grayed out

Hello,
We have two users configured in E10 with identical access permissions and with the “Allow Requisitions” checkbox checked in User Account Maintenance. However, while one user can place and dispatch requisitions the other can only place them but can not dispatch since the Dispatch Requisition button is grayed out.

I’ve attached a screenshot.

Has anyone encountered a situation like this and been able to solve it?

Daniel Dell’Aquila

We have had issues where particular users were not able to dispatch their reqs occasionally. The dispatch button was greyed out for their login. It was due to user’s personalization, removed via opening program in developer mode and manually deleting their personalization. This bug is in 905702A.

HTH
Nancy

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Thanks. I found that the problem was caused for an old customization. Interestingly, it seems that it was affecting only one user so far.

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Is the user logged in looking at their own requisition or are they an authorized user of at least one requisition action ID? Just curious.

For our case, the user was logged in looking at their own requisition. Actions / Dispatch was greyed out… couldn’t dispatch their requisition to send for approval. Once we ditched their customization, they were able to select dispatch.

Nancy

Interesting. I’ll bet there is a problem with the logic that stores the personalization on this screen. When the corrupted XML loads it probably leaks into the form. It sounds like the bug was fixed after 702A. Thanks for the info!

Hi can someone post the screenshots or how exactly they fixed this issue, with steps?