We have an issue where a sales order was closed down with much of the demand on it unfulfilled. Nobody has any idea why this has happened and there seems to be a belief that the “system shut the sales order down”.
Being diplomatic I can think of no basis as to why the system would shut down an unfulfilled sales order - I know Epicor 10 has issues with sales order not closing down when fulfilled but this is the opposite scenario.
Can anyone advise if there are any transaction/audit logs around sales orders or indeed a simple way to see who did the last transaction and when on a sales order - I’ve looked the change log screen on the sales order but it shows nothing - for any sales order.
We are running Epicor 10.00.7.4