With the new change with EpicCare - didn’t see any survey or request for features, but it would be really good if the support staff understands that a customer is a cloud customer.
I have been sent solutions where I am told to go into the license and just enable a module.
Go into the Admin console and restart the app server.
I’m asked what version am I on. When I state on the Cloud. I get a reply What version is that at?
Which new change are you referring to?
I’m a few behind in the cloud. It’s a valid question.
Larson - I so agree with this. I have my team enter that as the first line of the request now and version since they never seen to have it.
Which is odd, because they make you fill all that crap out when you open a case.
I just got a comment the other day that said “we will restart your task agent.” What? haha, we are not cloud.
Received this as an email from EpicCare
A new publication has been published, please click here to view: link
EpicCare Improvements Coming December 2023
A new and improved experience
Epicor is excited to announce that we will be releasing a new EpicCare portal coming
Monday, December 4th. With the launch of the new portal you will experience new improvements.
EpicCare Improvements
Some of the enhancements you will see include:
Watch this video to experience some of the new EpicCare improvements
What to expect:
When you access EpicCare on December 4th, your current login credentials will remain unchanged.
The new EpicCare platform allows you to customize your homepage and access frequently used
features conveniently. This personalization streamlines your workflow to better suit your needs.
Thank you for being an Epicor customer.
The Epicor Global Support Team
How about streamlining updating contacts?
To get to contacts, you need to drill down through
My Profile
Account Administration
Contacts Tab
Page X of Y if you have several pages of contact.
Then select your contact, make the change, save.
Then EpiCare takes you back to Account Admin page instead of the specific page of your contacts tab. Please let it go back to the previous screen you were on. Tedious if you have several pages of contacts, and you need to repeat steps to get back there.
Also, can we also get smart about improving setting the Asset/Module, Specific Installed Asset / Module, Category, and Subcategory? It’d be great if we have one entry box, instead of playing ‘lets find the module’. Have it be an alias, and it prefills the rest as you go. Call it AI, and you’ll get buy-in from senior management! (You heard it here first) 
E.g. Enter ‘Costing’ and it Selects Inventory Management as the Asset/Module and then Costing as the category.
No more trying to remember where something was. Even more important for developer issues. Is it Technical? Is it ICE Tools? Is it somewhere else? Maybe it’s just me, but the lists aren’t always organized logically, and some things feel like they’ve been added ad-hoc. If adding a smart search isn’t possible, what about re-organizing it by menu path?
Totally agree with you.
I was at Insights and requested that they name the three environments
Live; Pilot; and Education.
They named them Production; Test; and Training
I have learned to put up with EpicCare - because you have to.
Watching the video - don’t expect anything to change where it matters most.
Watch this video to experience some of the new EpicCare improvements