Hi all - i found another possible bug in the 2024.1.5 installation of Kinetic. I took the Receipt Verify report in BAQ report Designer and opened up the Preview Classic form from the Actions menu. Put in the correct data for the PO and Packing Slip. If I print preview that report, the report shows the correct info for that PO. If I print to a physical Client printer then it prints out a totally different PO info (PO 100059). This different PO (PO 100059) seems to be the only Receipt Verify report that we can print to a physical printer no matter what we file the PO and Packing slip lines with. Seems Epicor only wants us to Verify that receipt over and over again. Anyone else have this issue??
@JillMetalworks - we just upgraded to 2024.1.5 this weekend. Today was first day for the business. We haven’t come across this issue yet, however it is something I will watch for based on your post.
Btw- great to run into you in Nashville.
Jill,
Do you have access to ICe.systaskparam table?
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Yes I do. I am on the cloud. What should I be looking for??
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You should find the systasknum for that report when you print it and then you should search the ice.systaskparam table where systasknum = “yournumberfromthesystemmonitor-ifyouevenhavethat”
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All the info in that table points to the correct report printing out but when I print to the Client printer it does not print out the correct report. It prints out the same report but for a different PO, Pack ID or whatever. It consistently prints out say PO # 100059 instead of the correct one, Pack ID #4 instead of the correct one, etc. It is like the Client printing has reports stuck in its cue that it doesn’t clear out. Very weird.
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Have you tried doing a Reset Defaults in the Print Form? Sometimes people do Save Options while keeping the PO, SO, PackID, etc.
Yeah, look at the parameters in there, in the systaskparam field for PONum or Packslip… do you see the numbers you are expecting to see?
But I am printing under my ID all the time in the Pilot database. No matter what Receipt Verify report I try to print it only will print it for PO 100059 when using the Client Printer option. Same thing happens in PackID. No matter which PackID I want to print it will only print PackID #4 (which is from 2021) when using the Client Printer option to print it. There are other reports as well that have the same issue when using the Client Printer option. It is like the first forms ever printed using the Client Printer option are stuck in the printing queue but they are actually not.
I see the correct numbers but when I print to the Client Printer it does not print the correct numbers. When I Print Preview it does.
Jill, compare the two records in the systaskparam table to eachother.
Do you see any differences in the systaskparam rows for the preview version and the printed version?
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Hi @kfierce I see that you have 2024.1.5 which we are about to upgrade this coming weekend. Did you have any error with printing after that patch?
Thank you, Daniel.