Epicor has suddenly decided all our app servers are remote

Kinetic ERP
1

I have a very strange problem that occurred once we upgraded to 2022.2. Have been going back and forth with support for 2 weeks with no progress yet, so maybe somebody else has ran into this or has an idea of what to do (that doesn’t involve completely rebuilding my app servers from scratch).

We have two app servers - one of them we use to run our Epicor app servers that the users to connect to, the other one runs the task agents. Have the same set of app servers set up on each (i.e. production, test, pilot, etc.). When going into the application server configuration, everything is greyed out, and when I try to refresh I get an error.
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I have a couple of lesser-used app servers that I haven’t even tried to re-register/redeploy since the upgrade, and I am unable to even register those ones (similar error).

I’ve already tried uninstalling/reinstalling the admin console, rebooting, etc. Why is this happening?

2

Shot in the dark here, but try going here C:\ProgramData\Epicor\AdministrationConsole and take a look at the xml configuration files. I’ve seen these get messed up before and cause all sorts of weird errors.

3

I see those files but there isn’t anything obviously wrong with them. I also deleted those as part of the process to remove/reinstall the admin console before.

4

Replying here in case somebody else runs into this. The solution was to remove the app servers from the admin console and re-add as “appserver” instead of “appserver.domain.com”. Not documented anywhere that I can find but apparently there was a change.

5

Weird. I didn’t see this on ours, and I used the FQDN…

1 Like
6

Do you have separate task and app servers? Wildcard cert? Seems like a very specific combination of factors may have caused the issue.

7

Single server, wildcard.