You need to make sure you have an active Epicor session. That does not mean just logging into the application like it used to. Most of the times I have to retrieve a record or I sometimes save something in an entry form to make sure my session is truly active.
We have a a 15 minute license timeout set on most of our user accounts and if your license is timed out I have noticed Help does not always load.
My Help installation (for 10.1.400) wasn’t done as an Extension.
8.1 Install Epicor Online Help for 10.1.400
Use these steps to install the Epicor ERP online help system available with this release. The Windows Search
Service feature must be installed in order to use the Epicor Help system. During the installation, if prompted to
install the Windows Search Service, use the Windows operating system Add Roles and Features wizard.
On your server, go to the EpicorHelp folder on the server where your Epicor application is installed. For
example, go to C:\Epicor\ERP10[product version]\SupplementalInstalls\Epicor Help.
Note If you want to install the Epicor online help on a separate server, go to that server and use
remote access to navigate to the shared EpicorERP10 folder on your Epicor server. From that remote
shared folder, run the Epicor Help Installer.
Note If you have installed an update to the base Epicor ERP 10 application, for example, Epicor ERP
10.1.400.x, you must use the updated installer. For example, go to C:\Epicor\ERP10[product
Double-click the HelpInstaller.exe file to run it. The Epicor Help Installer dialog opens. Your dialog may
look similar to the following: …