I thought I would throw out a report on some of your activity over the past year on Epicor Ideas…
Overall, it has been a great year for voting and new idea submission. More votes than any prior year. But this is a chart that shows what you are voting for by month… each bar is WHEN you voted… the colors in the bar show the year that the idea was created. As you can see, well over 50% of the votes are done for ideas that were created in the same year as you voted. (This kind of proves the point that old-stale ideas lose traction).
And finally, here is the number if ideas you created per month… this particular chart include Kinetic, ICE and UX platform (above only was for Kinetic).
Not sure about that, as the product have evolved and changed some ideas might no longer be feasible to implement and therefore lose traction. Depends one’s perspective and some of the ideas portal changes, I think, had quite a bit to do with some of these data point results.
Wishing all a great new year, less product bugs and better parity for the future!
we are sort of saying the same thing… but also, if someone does create a new idea that is duplicate, the ideas portal now notifies me that there are potential duplicates, and i have the ability to merge the newer idea into the older one. This “teleports” those votes to the old idea.
Curious - Of the ideas and votes, how many are from the same top X users? If it’s the very active users, they see the new idea, vote on it, and then the remaining 95% of the users that aren’t active don’t pile on with more votes.
well, yes and no… for Kinetic, it is me for Kinetic Operations, and Patricia for Epicor Financials. I also receive the ICE and UX/UI ideas sometimes, and pass those onto Tracy who handles the ICE & UX/UI ideas. we have separate product managers for nearly every product (P21, eclipse, Quickship, etc) and they each monitor their own portal.
Thanks for the clarification @timshuwy. How often does everyone meet to discuss the ideas? How/who decides which ideas progressed or rejected? I am curious about the process.
Enough of those have piled up to make it easy to find Ideas that have been delivered or partially delivered zombie-ing the place up. https://epicor.ideas.aha.io/ideas/KIN-I-5911
Epicor’s side of that Idea has been delivered. Someone failed find the matching Idea. There’s so much cruft on the ideas board that the people incentivized to deliver Ideas regularly fail to spot the Ideas they’re actively delivering by coincidence alone.
Customer notification performance was overlooked, but someone did cut a significant IO expense for their employer. Whoever that was, this is your horn and you should toot it.
I have noticed more responsiveness on my Kinetic ideas in the last few months, so thank you for that.
However ideas for Grow seem to go nowhere. There hasn’t been any delivered ideas for the last 10 months.
I see the same thing with some other Epicor products too. Tim said he was working with other teams to improve the usage of Ideas. Hopefully it will get better. Still seeing ideas unapproved or reviewed after 9-10 months. Or things they did add not updated or marked delivered. Or delivering ideas but incorrectly and support saying submit an idea.
I recently had this happen and submitted an idea as instructed with Case# referenced. Having the review process, Tim was able to investigate the case and was able to reference a future version my problem was fixed in. It turns out, my problem was incorrectly interpreted and reported to development, which is why they told me to “submit an idea”
