A user got the following message and cannot get in the Epicor. Epicor is offline Attempting reconnect to the server What cause this issue? Internet connectivity? Thanks.

Is it isolated to one user? If so, their windows account could be locked out/ password expired.

Typically a problem with Active Directory / Windows User / Internet / Network / Firewall / Password Expired… If user changes Password he/she must restart. Also if they changed Password - Windows might still remember the old Password, which you can clear in [2019-02-14_1401] The Easiest test if y…

only one user. he still can log in his machine using her windows Account

We rebooted his computer already. But still have this issue. He has internet connectivity because we tested using a browser.

Can he ping the epicor App Server?

I had those issues when I wasn’t properly Joined to a DOMAIN or I was joined to Domain A but VPNing into Domain B… So I needed to add the credentials to Windows Password Vault with the full FQDN.

I think it is a VPN not networking problem. How to add the credentials to Windows Password Vault with the full FQDN? Thanks.

Get this all the time when users don’t change their password. Log in in the morning password change suggestion “you have 1 day left”, midway through the day the password expires Epicor stops working.

I checked the account in Epicor. The password is not expired.

Epicor is offline

Epicor ERP 10

hkeric.wci (Haso Keric) February 14, 2019, 7:18pm 10

2019-02-14_1401
2019-02-14_1417
2019-02-14_1416

2 Likes

VPN - Access denied

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Epicor is offline

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