@klincecum the post you commented on was the answer to the items we said we would respond to after a week. Our plan is to give another response a month out with answers to the remaining questions that required more time to research and respond to. @JenTrifty and I are on it once I return from vacation.
(From our deck off the coast of Kona HI.)
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you probably should log out from this site now 
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Things are getting so much better in the cloudā¦ Botched maintenance window and rough Linux rollout all in the same day.
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Isnāt that progress? We can break two things on the same day 
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Any new news on this situation? Iām getting asked weekly.
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I got a quote from my CAM for going SaaS. The year 1 difference between SaaS and maintenance is double. Somehow, the projection for 5 years has the annual maintenance increase 10% a year, while the SaaS version increases 5% a year. Iām not sure how that works.
Obviously their selling point is that weāll have to buy servers, pay staff, sql server license and so on, but we have to do those anyway as Epicor is not the only software we use. And from reading here, weād spend more time dealing with all the cloud issues and support tickets that wouldnāt require epicor support to handle vs me fixing it myself. And then add to that all the userās time spent testing every release, at least twice a year, versus around every two years that weāre doing. And barely getting any added benefits from these releases besides the being under support.
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Oh great, another thread of their bullshit to go through. Iām not sure how they explain that maintenance, which is just license/support, goes up more than cloud, where they have to cover the same license and support and add on their own cloud costs.
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Itās not about costs, itās about influencing behavior. They want to force people to the cloud. They been trying the carrot, now itās time for the stick. 
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Most folks need better PCs and more RAM, costing them alot of money during the RAM crisis. Because Epicor once used only 2GB of RAM (classic) to the Browser which for some reason consumes 8-26 GB of RAM.
If it was about cost, they would stick to Classic
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I understand the reasons for it (
), but I was talking about justification. If both on-prem and cloud went up the same I can kind of swallow it. But if on-prem goes up higher than cloud, then they better have a damn good explanation for it. And since just a couple months later they completely shut down the on-prem path, then the price increase difference isnāt even a carrot or stick when they just nuked it from orbit.
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Especially since Classic isnāt maintained anymoreā¦ They still owe us an updated Handheld Packout screen they collected money on for a decade, and didnt add a single damn feature. Despite saying, the annual maintenance is to continue improving it. Most features they did deliver, were delivered half finished.
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Epicor isnāt trying to control customerās costs. They are a for profit company so theyāre looking for more profit every quarter/year. ARR is new the favorite way for them to trap their customers, erā¦ seek ever higher profit.
(Some web based ERP UI walks into chat)
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Yet they are so worried that we will have to pay for a Windows License and maybe stimulate our local community by hiring a Managed IT Company (which is good for our community).
Anyhow ā Hosting a server is so easy my 7yr old just helped me setup a new lab at home. If you canāt do that, stick to Excel. (Figuratively speaking; honestly it is very simple, simpler than getting a Salesforce or Automation workflow to work)
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Aināt that the truth. I prefer the benefits of the browser, but MAN, is it a memory hog. That is, if a hog was NEVER satisfied.
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Iāve just now seen this other thread.
I am honestly horrified at what seems to have happened when going live on 2025.2 for cloud. And they followed this up in a couple months with a decision to go cloud-only?
The deeper I dig the more 
comes up. Should I stop looking?
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From my point of view since posting that thread it has calmed down I no longer have outstanding issues, but 2026.1 does definitley worry me
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Thatās to be expected, but there were also many other people with many different issues.
The thing that troubled me the most is that it seemed like there were many new issues when updating live that did not exist in pilot. Someone mentioned there being a hotfix patch that was in live but not pilot, and that tracks with what happened. This is completely absurd.
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On prem upgrade from 2023 (donāt laugh) to 2025.2.10 has by and large gone ok so far. Except for all the Classic to Kinetic migration but atleast the core logic works. User base has gone up the wall but that is a Classic removal thing.
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