Fulfillment Workbench not showing lines

We’ve been having an ongoing investigation into why orders sometimes seem to slip through the cracks and stay there until an irate customer calls looking for their order. One of our stupidest reasons is that an order will be marked Ship Complete (to save on shipping costs) but one line will show negative on-hand available. Typically, these are parts that we don’t inventory because they are vendor managed bins like fasteners. We have found numerous instances where we didn’t ship thousands of dollars worth of parts because we showed 0 screws available for one line (even though they really are available). Does anyone have any advice for how to deal with these vendor managed bins for insignificant cost items? I mean, besides the obvious answer of make a team and cycle count all the negative items and do a BOM audit and fix any discrepancies? We just have never been at that level of precision with fasteners and similar inexpensive hardware.

If you aren’t going to count them, then setting the parts to non-qty bearing is usually what we did in that situation.

1 Like

Thank you for that. It makes sense… However, I just ran a test in our Test environment and the line with the screws that I marked non-qty-bearing don’t show up at all on Fulfillment Workbench… just the other line that is quantity bearing. Is that how you’d expect it to work?

Are you using Supplier managed inventory bin functionality in Epicor or just calling the Bin’s supplier owned?

When the supplier is managing the level of inventory, are you paying for everything onsite, or only what you use?

Just calling it supplier owned. We own it all. They just come on site and refill the bins and then bill us.

Ah, shoot. We weren’t using fulfillment workbench when we did that, so we wouldn’t have noticed any of those idiosyncrasies.