Install Error

Kinetic ERP
1

Hello everyone,

Have you ever experienced something like this?
My colleague tried to install Epicor, but received the error below,
Do you know what’s wrong?
Please help. Thanks in advance!

System.IO.FileNotFoundException: Unable to save shortcut “C:\Users\lora7\OneDrive?? ??\Epicor Public Cloud\Client\Epicor.lnk”.
at System.Dynamic.ComRuntimeHelpers.CheckThrowException(Int32 hresult, ExcepInfo& excepInfo, UInt32 argErr, String message)
at CallSite.Target(Closure , CallSite , ComObject )
at System.Dynamic.UpdateDelegates.UpdateAndExecute1[T0,TRet](CallSite site, T0 arg0)
at System.Dynamic.UpdateDelegates.UpdateAndExecuteVoid1[T0](CallSite site, T0 arg0)
at Epicor.ISV.ClientInstaller.Services.InstallerController.CreateShortcut(String shortcutLocation, String description, String arguments, String targetPath, String workingDirectory, String iconLocation)
at Epicor.ISV.ClientInstaller.Services.InstallerController.CreateDesktopShortcut(AdditionalShortcut additionalLaunchArgument)
at Epicor.ISV.ClientInstaller.Services.InstallerController.GenerateDesktopShortcuts()
at Epicor.ISV.ClientInstaller.Services.InstallerController.InstallClient()
at Epicor.ISV.ClientInstaller.Services.InstallWindowController.ExecuteInstallation()

2

Permissions issue. Check the permissions to write to that folder, or try running the installer as administrator.

3

Sorry to bother you, but I didn’t quite understand. Could you please explain in more detail?

4

Make sure the user has permission to write to the desktop, or whatever folder it thinks ?? is.

Alternatively, run the client installer as administrator. (right click, select run as administrator)