Kinetic ideas 50 idea limit frustration

I think the most important thing is to get the help system to work the same, regardless of how you access it. In K22.2, it’s a mess. You need to open help from Epicor, search for something, open it, then in the Zendesk help, search for the same term again, and get the results you expected! Why can’t the client/browser search return that and save extra steps?

The other is to make it easy for EVERY epicor user to access ELC. Don’t require yet another login that most casual Epicor users will lose in the few months between watching/learning something new. Let us access it directly from Epicor, with the Epicor login (like Zendesk does now).

I think you could still share the links, it’ll just force the reader to log-in via Epicor to see them. If I open the link in a completely different browser (e.g. Edge instead of Chrome), then I get this ‘please login from Epicor’ screen first.

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Ex: https://kinetichelp222.epicor.com/hc/en-us/articles/9682931830925-Running-the-Auto-Job-Completion-Process

Oh no, not that can of worms! Or dead horse? :slight_smile: Most 6 of us here don’t have any votes available, so we can’t vote for anything new or useful without giving back our vote on something else. We can still comment on the idea at least.
(Edit - Thanks for the data below @timshuwy! I bet all 6 have commented on this thread, he he).

Thank you for coming here and asking us for ideas! We are not shy about sharing how Epicor can be improved, that’s for sure. Let’s make it the best of breed!

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