Symantec. Happens on w98 & w2000 machines, happens when we've just printed
from Vantage, happens when we've printed from Word. You know that saying
computer science is only 80% science, the rest is magic? This is the magic
part. Gone wrong.
Lydia
-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Wednesday, March 13, 2002 1:28 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] [OT] Printers disappear on certain W9x
workstations
Quick Survey Question: How many of you who have printers disappear from your
Win9x workstations are running McAfee Virus Scan 4.5x?
How many have the printer disappearing problem but don't sue McAfee?
We DO use McAfee Virus Scan 4.5x.
Troy Funte
Liberty Electronics
---Below I have pasted the article from the HP website relating to
McAfee...----------- T.F.
This is the ***ONLY*** solution that works!
From McAfee's (Network Assoiciate's) KnowledgeBase:
SolutionID: nai13332
Problem Description: Error: "Spool32.exe has cause an invalid page fault"
After installing VirusScan 4.5x, error occurs when printing and printers
disappear from Printer folder.
Problem Environment:
McAfee VirusScan 4.5.x
Microsoft Windows 9x
Solution:
Windows 95
Update the SPOOLSS.DLL file in the \Windows\System directory. For Windows 95
the original version should be 4.00.950, it should be replaced with
4.03.1212 or higher. This file is available from Microsoft support and is
also included with later releases of Windows 95. You may have this file on
another Windows 95 system. Check the file version of the SPOOLSS.DLL file by
right clicking on it, select properties and then selecting the version tab.
Windows 98
Update the SPOOLSS.DLL file in the \Windows\System directory. Microsoft has
not released an updated DLL for Windows 98. However we (Network Associates)
have tested the SPOOLSS.DLL file from Windows Millennium Edition (version
4.90.0.3000) on Windows 98 (and 98SE) and found that is file not only
functions properly but also resolves nearly all Spool32 invalid page fault
errors.
I have attached a ZIPped (You'll new an unzipper. WinZip is a free download
- www.winzip.com).
Replace your old SPOOLSS.DLL with this new one from Windows ME.
!!!DO NOT USE THIS WITH WINDOWS 95!!!
Sorry, I can't seem to find the Win95 updated SPOOLSS.DLL.
The easiest way to update the SPOOLSS.DLL on a Win98 box (DO NOT USE THIS
FILE WITH WIN95!) is to use the System File Checker.
Start-Run-SFC-OK
Select Extract one file from disk
Type SPOOLSS.DLL in the filename box-click Start
In the Restore from box type the location of the SPOOLSS.DLL that you've
extracted from the zip.
The Save file in box should say C:\Windows\System
(If you have installed Windows in a different folder than C:\Windows then
replace that part of the path name with your folder.)
This will prompt you to backup the old file (a good thing to do!) to the
C:\WINDOWS\Helpdesk\SFC folder, then prompt to reboot the machine.
Everything should be printing up rosey after that!
NO MORE SPOOL32 ERRORS!!!!! YEAH!!!!
from Vantage, happens when we've printed from Word. You know that saying
computer science is only 80% science, the rest is magic? This is the magic
part. Gone wrong.
Lydia
-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Wednesday, March 13, 2002 1:28 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] [OT] Printers disappear on certain W9x
workstations
Quick Survey Question: How many of you who have printers disappear from your
Win9x workstations are running McAfee Virus Scan 4.5x?
How many have the printer disappearing problem but don't sue McAfee?
We DO use McAfee Virus Scan 4.5x.
Troy Funte
Liberty Electronics
---Below I have pasted the article from the HP website relating to
McAfee...----------- T.F.
This is the ***ONLY*** solution that works!
From McAfee's (Network Assoiciate's) KnowledgeBase:
SolutionID: nai13332
Problem Description: Error: "Spool32.exe has cause an invalid page fault"
After installing VirusScan 4.5x, error occurs when printing and printers
disappear from Printer folder.
Problem Environment:
McAfee VirusScan 4.5.x
Microsoft Windows 9x
Solution:
Windows 95
Update the SPOOLSS.DLL file in the \Windows\System directory. For Windows 95
the original version should be 4.00.950, it should be replaced with
4.03.1212 or higher. This file is available from Microsoft support and is
also included with later releases of Windows 95. You may have this file on
another Windows 95 system. Check the file version of the SPOOLSS.DLL file by
right clicking on it, select properties and then selecting the version tab.
Windows 98
Update the SPOOLSS.DLL file in the \Windows\System directory. Microsoft has
not released an updated DLL for Windows 98. However we (Network Associates)
have tested the SPOOLSS.DLL file from Windows Millennium Edition (version
4.90.0.3000) on Windows 98 (and 98SE) and found that is file not only
functions properly but also resolves nearly all Spool32 invalid page fault
errors.
I have attached a ZIPped (You'll new an unzipper. WinZip is a free download
- www.winzip.com).
Replace your old SPOOLSS.DLL with this new one from Windows ME.
!!!DO NOT USE THIS WITH WINDOWS 95!!!
Sorry, I can't seem to find the Win95 updated SPOOLSS.DLL.
The easiest way to update the SPOOLSS.DLL on a Win98 box (DO NOT USE THIS
FILE WITH WIN95!) is to use the System File Checker.
Start-Run-SFC-OK
Select Extract one file from disk
Type SPOOLSS.DLL in the filename box-click Start
In the Restore from box type the location of the SPOOLSS.DLL that you've
extracted from the zip.
The Save file in box should say C:\Windows\System
(If you have installed Windows in a different folder than C:\Windows then
replace that part of the path name with your folder.)
This will prompt you to backup the old file (a good thing to do!) to the
C:\WINDOWS\Helpdesk\SFC folder, then prompt to reboot the machine.
Everything should be printing up rosey after that!
NO MORE SPOOL32 ERRORS!!!!! YEAH!!!!
----- Original Message -----
From: Shirley Graver
To: vantage@yahoogroups.com
Sent: Wednesday, March 13, 2002 1:21 PM
Subject: RE: [Vantage] [OT] Printers disappear on certain W9x workstations
As I was reading this thread, guess what, our printers went off line. We
have an NT PDC and a WIN2K Server for the Vantage file server. The
Printers
are HP5SI with jet direct cards. Our hub area was just rebuilt
(yesterday).
I tried the spooler stop/start idea, with no luck. Only a server restart
cleared up the failure.
Shirley Graver
Systems Administrator
Rubber Associates Inc.
Cleveland/Akron, OH
-----Original Message-----
From: Jim Stetter [mailto:jimstetter@...]
Sent: Wednesday, March 13, 2002 10:39 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] [OT] Printers disappear on certain W9x
workstations
I have been watching this thread evolve since yesterday and it's now
time
to
toss in my observations. I have 2 workstations that lose their printers
on
a
consistant basis - both are Win9x workstations with identical hardware
to
15
other PCs that never have the problem. Also, no w2k workstations have
had
the problem. We have affectionately dubbed this phenomenon "the white
screen
of printing death". Only happens AFTER printing a Crystal form (order
ack
in
Customer Service and packing slips on the dock) from Vantage. I have
basically given up trying to troubleshoot the issue. Recently, one of
the
units' hardrive crashed (unrelated to problem). I replaced drive,
reinstalled everything from scratch, and what do you know, the PC has
not
lost the printers once in 2 weeks of normal duty. It may be too early to
say
problem fixed, but I am watching. I may just go ahead and do the same
for
other machine and see what happens. BTW, still running Vantage 3.00.63.
I just thinks it's extremely interesting how many of us have experienced
the
same problem that only now is coming into focus. It seems pretty obvious
to
me that the combination of Vantage/Crystal and possibly a third party
(Microsoft) is creating this conflict. Not so obvious, of course, is the
solution.
Jim Stetter
-----Original Message-----
From: Terry Williams [mailto:tlw@...]
Sent: Wednesday, March 13, 2002 9:43 AM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] [OT] Printers disappear on certain W9x
workstations
Troy:
It sounds as if DHCP is the common denominator here. I'd recommend
giving
ALL computers and peripherals their own static IP address. I have a
simple
numbering system in an Excel spreadsheet I use to keep track of
everything.
Whenever I need another IP address, I check that, set the address and
go.
The only problem I have is when I forget to update the spreadsheet.
It
doesn't take very long to be reminded when I bring another IP address
online
that's already taken.
Terry L. Williams I.S. Manager Chipsco, Inc. 9936 Liberty St. Ext.
Meadville, PA 16335 p.8143336331 x236 f.8143372548 tlw@...
<mailto:tlw@...> www.chipsco.com <http://www.chipsco.com/>
-----Original Message-----
From: Troy Funte [mailto:tfunte@...]
Sent: Tuesday, March 12, 2002 9:06 PM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] [OT] Printers disappear on certain W9x
workstations
This never happened until we went to our new server with
Win2000Server.
It
just recently became the Primary Controller. We also have this
problem
where every few days the printers lose their IP address and the server
can't
see them. It has to do with the DHCP lease being up, but we're not
sure
how
to set them so that they remain the same IP address. I guess we need
a
W2K
Server class.
Back to the printer disappearing... It seems to be happening on the
same
few
workstations, much to the chagrin of those users. I'm sure someone
out
there has seen this problem and learned how to fix it...
Troy Funte
Liberty Electronics
----- Original Message -----
From: Troy Funte
To: vantage@yahoogroups.com
Sent: Tuesday, March 12, 2002 8:38 PM
Subject: [Vantage] [OT] Printers disappear on certain W9x
workstations
Another non-Vantage question: We have a couple of workstations that
get
plagued with losing their printers. When they reboot, the printers
are
there again. Then later in the day, the printers are not listed once
again.
Any ideas why?
What a great resource this list is, even beyond Vantage.
Troy Funte
Liberty Electronics
[Non-text portions of this message have been removed]
Yahoo! Groups Sponsor
ADVERTISEMENT
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
[Non-text portions of this message have been removed]
Yahoo! Groups Sponsor
ADVERTISEMENT
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/