Packslip Error

Epicor ERP 10
1

We sell to distributors so we do not use taxes. This error came up, first time ever, and I need a little help. No other customer has this issue, so I checked them against other customers. Nothing stands out, but its probably some little checkbox, right??

Business Layer Exception

Must calculate taxes before printing packslip.

Exception caught in: Epicor.ServiceModel

Error Detail

============

Description: Must calculate taxes before printing packslip.

Program: Erp.Services.Rpt.PackingSlipPrint.dll

Method: ExValidateParam

Line Number: 248

Column Number: 33

Table: RptParam

Field: PrintingOptions

Client Stack Trace

==================

at Epicor.ServiceModel.Channels.ImplBase`1.ShouldRethrowNonRetryableException(Exception ex, DataSet[] dataSets)

at Erp.Proxy.Rpt.PackingSlipPrintImpl.SubmitToAgent(PackingSlipPrintDataSet ds, String agentID, Int64 agentSchedNum, Int32 agentTaskNum, String maintProgram)

at Erp.Adapters.PackingSlipPrintAdapter.SubmitToAgent(String agentID, Int64 angetSchedNum, Int32 agentTaskNum)

at Erp.UI.Rpt.PackingSlipPrint.Transaction.adapterSubmitToAgent(String agentID, Int64 angetSchedNum, Int32 agentTaskNum)

at Ice.Lib.Framework.EpiReportTransaction.SubmitToAgent(String agentID, Int64 agentSchedNum, Int32 agentTaskNum)

2

Did you check the order for any tax settings?

Do you have anything tax related setup?

3

I see nothing in the order for taxes. And we have never charged taxes as our business model is straight to distributors, so there isn’t any tax setup.

4

Anything else odd about this? Particularly on the Order.

Counter Sale, Auto invoice, Alternate BillTo, Order Line Tax Category?

Edit:

And what if you process “Calculate taxes” on the order, before making the packer?
(its on the Actions menu, under Order -> Calculate Taxes)
image

5

Same error message.
Order has one line and the tax on that is zero.

6

Of course the tax is zero. It hasn’t been calculated yet. :wink:

Now to figure out why it thinks tax should be calculated. Does anything show on:

  1. The Header-> Tax sheet of the order?
  2. The Lines -> Detail sheet, Tax Category dropdown?
  3. The Releases -> Tax -> Detail sheet?
7

Tax Sheet is blank, nothing in it.
Tax Category is blank
Release is blank.

8

I’m at a loss…

FWIW - The ShipHead table has a field named TaxCalculated. The description is:

Indicates whether or not the taxes for this shipment have been calculated. This field is used to identify those situations where the tax engine was called but did not generate any taxes because none were needed.

You could query the ShipHead table to see if this might be the cause - not that it would really point you to a solution.

Maybe a call to support is in order.

1 Like
9

I have just put a ticket in. It shows the tax has not been calculated. I have ran the Tax calculation in Order Entry, but the order is closed, so I am wondering if that would be an issue.

10

Ran the query and saw it was not calculated. Used DMT to mark it as calculated because we need this today. And it worked. Now to figure out why it did what it did. Thanks for the help with the Query!