PackSlip - Sold-To Address populating Ship-To Address

Kinetic ERP
,
1

Having trouble chasing down an issue on a printed Packing Slip (PackSlip).

Sales Order: (appears to be set up correctly)

  • Sold To: Company A
  • Bill To: Same as Sold To (Company A)
  • Ship To: Company B

Customer Shipment Entry: (appears to be showing correctly)

  • Sold To: Company A
  • Ship To: Company B

Printed Packing Slip: (displaying Ship To Address in both Ship-To and Sold-To “calculated” fields)

  • Sold To: Company B
  • Ship To: Company B

Company A - Allows “Ship to Third Party”
Company B - includes Company A as “Alternate Bill-To”

… the PackSlip just won’t show Company A’s information as the Sold-To.

Has anybody run into this and/or know how to fix it? The Addresses are all handled by calculated fields which makes them near impossible to troubleshoot.

I feel like the only way to fix it is to completely rebuild the RDD to include the pertinent address fields and then use those in the .rdl instead of the calc_SoldToAddress. But I figured I’d pose this to the group first.

2

David,
Did you ever get this fixed?

I just re-read your post title and we are seeing the exact opposite. The ShipTo address is showing up for both the ShipTo and SoldTo.

We see this sometimes when the Ship To is a Suspect and there is no ShipToShipTo. The pack slip shows the Company Name and address for the Ship To on BOTH the ShipTo and SoldTo boxes, but it does show the correct contact name and phone number for the SoldTo. But I cannot reproduce this in the Education database (so Epicor has not been able to help me). And Epicor is unwilling to share the formula they use for Calc_SoldToAddress (so that I could figure out how to reproduce this issue in the Education Database).

3

Unfortunately, no.

I made an alternate SSRS Report Style where I just deleted the Sold-To address information.

Ultimately, we decided the only REAL address info needed on the Packing Slip was where the shipment was going (Ship-To) which was correct. So, our shipping team will just choose that other Report Style to print a PackSlip with Ship-To address only if we run into that scenario again.

cop-out… I know… but it really wasn’t NECESSARY for us to have it… so I just whacked the fields and moved on.

4

Lol, in this thread here we were working on the AR Invoice form.

When I used the linked table feature to bring in the ShipTo Phone, it showed the Sold To Phone,
but if I did it manually by adding a table and relationships, I was able to get the correct data.

There’s some bugs in there!