FYI-
I spoke to Support just a little awhile ago. They stated and I quote
"there is a known issue with the latest versions of Crystal, Progress
and Vantage related to print driver translation". Further they stated
if a user prints anything outside of the default printer they may
experience an ungraceful exit from the system albeit sporadically. In
my environment customer service not only prints quotes and orders, but
often faxes the same documents using RightFax, which uses a separate
print driver in effect using a non-default printer. Support further
stated there wasn't a fix on the horizon, but said it 'probably' would
be rectified in version 8 and beyond.
Mark Smith
Director of Information Systems
Innerpac, Inc
(p) 708-863-8300
(f) 708-863-9770
www.innerpac.com
________________________________
From:
vantage@yahoogroups.com [mailto:
vantage@yahoogroups.com] On Behalf
Of Todd Caughey
Sent: Wednesday, July 20, 2005 12:13 PM
To:
vantage@yahoogroups.com
Subject: RE: [Vantage] RE: Printing Issues
The follwing is a repost of a list I posted last March. It appears
though that evena ll of these sugestions do not always solve the issue.
But maybe you could get lucky and hit on one of them as a fix.
I have added a few new items (16-18) in particular #16 related to other
software using Crystal as a Report Writer.
-Todd C.
------------------------------------------------------------------------
------------------------------------------------------------------------
--------------------------------
Below is the check list I have extracted from various archived mail
messages and things I have had success with from time to time. Sorry if
this wraps badly when Yahoo passes it along. This checklist is pretty
much related to only freezes when printing Crystal forms. If anyone has
other things to add please do so and suggest where in the list they
should go (as far as most--->least likely to help).
------------------------------------------------------------------------
-----------------------------------
Roughly in order of what to try first
1. Download and update the latest CR85 patches from the Epicor FTP site
(Vantage\Crystal folder)
Note: The one in Vantage\Crystal is a newer zip file than in the
mfg6\Crystal folder - if that matters
2. Update Crystal development PC(s) with the patch
3. Update Client PCs with the database-export patch (fixes missing
details issue and perhaps others?)
4. Compare all Crystal DLL version on the development PC with the
Mfgsys61\DLL folder
5. Any that are newer on the development PC
A) Rename the current one in Mfgsys61\DLL to preserve it (append
-old to extensions)
B) Copy development PC version to Mfgsys61\DLL
6. Copy all CR type .DLL files from the Mfgsys61\DLL folder to the
client's system32 (or system) folder
7. Also copy P2BXBSE.DLL to the client
8. Make double sure CRPE32.DLL on the client is same as Mfgsys61\DLL
version
9. Copy Sscsdk80.dll in the Program Files\Seagate Software\Shared folder
to the client System32 folder
10. Also find sscsdk32.dll and copy it
NOTE - the above file(s) when not on client can bomb crystal
reports that have graphic images (logos)
11. Run forcereg.bat on client (note possible errors in file locations
in Mfgsys61 version - edit to check)
12. If Windows 98 replace the spools.dll file with one from Windows-ME
13. Change driver on HP LaserJet printer to HP-LJ II or similar old
driver
14. Create a distributed report (any will do) and distribute to the
client (will shape up some .DLLs)
15. Scan the registry for all references to old Progress versions and
old servers and delete them
- backup registry first!!!!
16. If using some other software with Crystal as a Reprot Writer tool
(like FAS or ADP) the .DLLs for those can clobber the ones that match
Epicor's Crystal based reports and the server based DLL's they depend
on. Some of the above suggestions will resolve this BUT easier still to
verify it is to uninstall the offending report writer (manually check
and uninstall all CR related DLLs) and re-install the Vantage client and
see if that makes the problem go away.
17. Try keeping the MFGWRK61 folder empty.
18. Re-install the printer as a new name and use an older more generic
driver.
Suggestion: Stop after each step or two and see if the problem went
away so that you know what was
probably the problem.
There was another routine I saw once called RegProgDLLs.exe that had
something to do with setting the
registry for Progress .DLLs. There could be some hooks to Crystal in
there that might be an issue. Probably have to obtain this from Epicor
Support and they can say if it is relevant or not.
-----Original Message-----
From: Mark Smith [mailto:
mark_smith@...]
Sent: Wednesday, July 20, 2005 11:42 AM
To:
vantage@yahoogroups.com
Subject: RE: [Vantage] RE: Printing Issues
It seems like this is more of an issue than I thought. Yes, the problem
is sporadic and related crystal so it would appear.
Mark Smith
Director of Information Systems
Innerpac, Inc
(p) 708-863-8300
(f) 708-863-9770
www.innerpac.com
________________________________
From:
vantage@yahoogroups.com [mailto:
vantage@yahoogroups.com] On Behalf
Of Mike McGee
Sent: Wednesday, July 20, 2005 11:33 AM
To:
vantage@yahoogroups.com
Subject: RE: [Vantage] RE: Printing Issues
We are on 6.2 and I have same issue. The problem is sporadic. Running
XP
also.
Mike McGee
Flexial Corporation
_____
From:
vantage@yahoogroups.com [mailto:
vantage@yahoogroups.com] On Behalf
Of
Sims, Shawn
Sent: Wednesday, July 20, 2005 11:29 AM
To:
vantage@yahoogroups.com
Subject: RE: [Vantage] RE: Printing Issues
We have the same issue here. What version of Vantage and what operating
system? We are on 5.2 with XP clients. Our issues also seem to be
consistent with Crystal forms.
-----Original Message-----
From:
vantage@yahoogroups.com [mailto:
vantage@yahoogroups.com]On Behalf
Of innerpac_il
Sent: Wednesday, July 20, 2005 11:24 AM
To:
vantage@yahoogroups.com
Subject: [Vantage] RE: Printing Issues
I have been having some odd printing issues with Vantage as of late.
At various times during the day and not everyday certain users are
ungracefully logged out of Vantage or kicked out when attempting to
print. I have reinstalled the Vantage client on the machines in
question and attached the users in question to different printers, but
the problem persists. However, there doesn't appear to be an issue
with other applications such as Mail (exchange), etc. Short of re-
wiring has anyone from the group experienced such an issue?
Mark Smith
Innerpac, Inc.
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<
http://groups.yahoo.com/group/vantage/files/>
<
http://groups.yahoo.com/group/vantage/files/>
<
http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
Yahoo! Groups Links
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<
http://groups.yahoo.com/group/vantage/files/>
<
http://groups.yahoo.com/group/vantage/files/>
<
http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
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[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<
http://groups.yahoo.com/group/vantage/files/>
<
http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
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ort&w2=Vantage&w3=Database&w4=Database+management+software&w5=Membership
+database+software&w6=Church+database+software&c=6&s=148&.sig=D_JdAFeHAo
eH6OugOKk1Yg>
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=Membership+database+software&w6=Church+database+software&c=6&s=148&.sig
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> &k=Church+database+software&w1=Technic
al+support&w2=Vantage&w3=Database&w4=Database+management+software&w5=Mem
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________________________________
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<
http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
SPONSORED LINKS
Technical
<
http://groups.yahoo.com/gads?t=ms&k=Technical+support&w1=Technical+supp
ort&w2=Vantage&w3=Database&w4=Database+management+software&w5=Membership
+database+software&w6=Church+database+software&c=6&s=148&.sig=D_JdAFeHAo
eH6OugOKk1Yg> support Vantage
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http://groups.yahoo.com/gads?t=ms&k=Vantage&w1=Technical+support&w2=Van
tage&w3=Database&w4=Database+management+software&w5=Membership+database+
software&w6=Church+database+software&c=6&s=148&.sig=8zJYQk3edGWFMUVgup9j
Kw> Database
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ntage&w3=Database&w4=Database+management+software&w5=Membership+database
+software&w6=Church+database+software&c=6&s=148&.sig=PnI9nhHllVsjEbHxRXs
1IQ>
Database
<
http://groups.yahoo.com/gads?t=ms&k=Database+management+software&w1=Tec
hnical+support&w2=Vantage&w3=Database&w4=Database+management+software&w5
=Membership+database+software&w6=Church+database+software&c=6&s=148&.sig
=fKR9gtx-Yh-u9MWSh0_-hA> management software Membership
<
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hnical+support&w2=Vantage&w3=Database&w4=Database+management+software&w5
=Membership+database+software&w6=Church+database+software&c=6&s=148&.sig
=Nu4StMQZ8LT26M5TzRGQlg> database software Church
<
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al+support&w2=Vantage&w3=Database&w4=Database+management+software&w5=Mem
bership+database+software&w6=Church+database+software&c=6&s=148&.sig=UAi
Qi3Ftbp7Qnq6ys_yZxg> database software
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_____
[Non-text portions of this message have been removed]
Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must
have already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder
and Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<
http://groups.yahoo.com/group/vantage/files/>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
________________________________
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* Visit your group "vantage
<
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[Non-text portions of this message have been removed]