SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service

Yahoo Archive
1
I need to make a correction and have been shown the error of my ways from Epicor support in the email I received below :

Hi Zac,
just to clarify- ODBC connectivity to the database is controlled through a database agent which is separate from the appservers. You can still connect via ODBC with the appservers off. Just an FYI
Thanks!

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and experienced industry experts.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Zac Jason Woodward
Sent: Monday, March 21, 2011 4:07 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] Re: SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)



For monitoring the log files that is on my low priority "To Do" list but I do know that it can be done somehow with what I use. As for Nagios I gave up on it before finding out.

As for monitoring DB connectivity it has to be done through an ODBC connection. I could not find any native tools or programs outside of Open Edge that can be used to access the DB except ODBC. My understanding is that an ODBC connection still goes through an App Server. And as long as the ODBC connection can be established the app servers are up. I know that Linux supports ODBC, but as for Nagios being able to poll an ODBC connection I would have to research that. It would be similar to monitoring SMTP, LDAP or other services.

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and experienced industry experts.

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of cubcrafters_it
Sent: Monday, March 21, 2011 3:29 PM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] Re: SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)

So are you monitoring anything Epicor-specific? I'm actually using Nagios (I don't disagree that it's a little bit of a pain to configure) but I'm looking for particulars around monitoring OpenEdge/Progress/Epicor to tell me when something's out of the ordinary. Ultimately, it probably wouldn't matter what tool you used for monitoring and reporting as long as I knew *what* to monitor.

Since AppServers get turned on as needed, it's hard to monitor, and with multiple core systems, monitoring CPU load doesn't tell me a lot unless all the cores are full. Monitoring internal OpenEdge stats of some sort I think would be most helpful.

--- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>, Zac Jason Woodward <zac@...> wrote:
>
> Forgot to mention feel free to contact me.
>
> "Zac" Jason Woodward
> Network Administrator
> Intermountain Electronics, Inc.
> O: 877-544-2291
> M: 435-820-6515
> F: 435-637-9601
> www.ie-corp.com
>
> Creating customer confidence through extraordinary service and experienced industry experts.
>
> From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>] On Behalf Of Zac Jason Woodward
> Sent: Monday, March 21, 2011 1:30 PM
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
> Subject: RE: [Vantage] SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)
>
>
>
> I am using n-able http://www.n-able.com/
> I also recommend looking into Solarwinds http://www.solarwinds.com/products/orion/info.aspx
>
> As for how its being done its through and ODBC connection. As for monitoring the log files I have no clue. I am sure that n-able could do it, but I would need to work with their devs to figure it out.
>
> As for Nagios I discourage it as it's a pain to setup and maintain. SCOM is a wonderful tool but is way overkill for a small IT shop, it can get overwhelming with all of the of the options available in it.
>
> From a price point Solarwinds is by far the best solution. Its done purely off of SNMP, but to get the ODBC connection monitoring you need to purchase the Application Addon.
>
> N-Able is both Agent and SNMP based and has a lot of features that Solarwinds doesn't offer. I like both solutions, but it comes down to what features you need for your IT team.
>
> "Zac" Jason Woodward
> Network Administrator
> Intermountain Electronics, Inc.
> O: 877-544-2291
> M: 435-820-6515
> F: 435-637-9601
> www.ie-corp.com
>
> Creating customer confidence through extraordinary service and experienced industry experts.
>
> From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>] On Behalf Of cubcrafters_it
> Sent: Monday, March 21, 2011 1:21 PM
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)
>
> I just watched a WebEx on Epicor's System Monitoring and Management service: https://epicweb.epicor.com/resources/webcasts/Pages/WC_ESMM_031711.aspx
>
> 1. Is anyone using this service?
>
> 2. Is anyone using System Center Operations Manager (SCOM), Nagios, or some other similar tool to monitor specific aspects of Epicor (AppServers, LogFiles, etc)?
>
> 3. Has anyone gotten documentation from Epicor regarding how/what to monitor? Or learned things on their own they'd be glad to share with the group?
>
> The service seems useful for organizations that might be lacking a dedicated IT force, but for the rest of us, I just want to know how monitor what they're monitoring...
>
> [Non-text portions of this message have been removed]
>
>
>
> [Non-text portions of this message have been removed]
>

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]
2
I just watched a WebEx on Epicor's System Monitoring and Management service: https://epicweb.epicor.com/resources/webcasts/Pages/WC_ESMM_031711.aspx

1. Is anyone using this service?

2. Is anyone using System Center Operations Manager (SCOM), Nagios, or some other similar tool to monitor specific aspects of Epicor (AppServers, LogFiles, etc)?

3. Has anyone gotten documentation from Epicor regarding how/what to monitor? Or learned things on their own they'd be glad to share with the group?

The service seems useful for organizations that might be lacking a dedicated IT force, but for the rest of us, I just want to know how monitor what they're monitoring...
3
I am using n-able http://www.n-able.com/
I also recommend looking into Solarwinds http://www.solarwinds.com/products/orion/info.aspx

As for how its being done its through and ODBC connection. As for monitoring the log files I have no clue. I am sure that n-able could do it, but I would need to work with their devs to figure it out.

As for Nagios I discourage it as it's a pain to setup and maintain. SCOM is a wonderful tool but is way overkill for a small IT shop, it can get overwhelming with all of the of the options available in it.

From a price point Solarwinds is by far the best solution. Its done purely off of SNMP, but to get the ODBC connection monitoring you need to purchase the Application Addon.

N-Able is both Agent and SNMP based and has a lot of features that Solarwinds doesn't offer. I like both solutions, but it comes down to what features you need for your IT team.

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and experienced industry experts.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of cubcrafters_it
Sent: Monday, March 21, 2011 1:21 PM
To: vantage@yahoogroups.com
Subject: [Vantage] SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)



I just watched a WebEx on Epicor's System Monitoring and Management service: https://epicweb.epicor.com/resources/webcasts/Pages/WC_ESMM_031711.aspx

1. Is anyone using this service?

2. Is anyone using System Center Operations Manager (SCOM), Nagios, or some other similar tool to monitor specific aspects of Epicor (AppServers, LogFiles, etc)?

3. Has anyone gotten documentation from Epicor regarding how/what to monitor? Or learned things on their own they'd be glad to share with the group?

The service seems useful for organizations that might be lacking a dedicated IT force, but for the rest of us, I just want to know how monitor what they're monitoring...



[Non-text portions of this message have been removed]
4
Forgot to mention feel free to contact me.

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and experienced industry experts.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Zac Jason Woodward
Sent: Monday, March 21, 2011 1:30 PM
To: vantage@yahoogroups.com
Subject: RE: [Vantage] SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)



I am using n-able http://www.n-able.com/
I also recommend looking into Solarwinds http://www.solarwinds.com/products/orion/info.aspx

As for how its being done its through and ODBC connection. As for monitoring the log files I have no clue. I am sure that n-able could do it, but I would need to work with their devs to figure it out.

As for Nagios I discourage it as it's a pain to setup and maintain. SCOM is a wonderful tool but is way overkill for a small IT shop, it can get overwhelming with all of the of the options available in it.

From a price point Solarwinds is by far the best solution. Its done purely off of SNMP, but to get the ODBC connection monitoring you need to purchase the Application Addon.

N-Able is both Agent and SNMP based and has a lot of features that Solarwinds doesn't offer. I like both solutions, but it comes down to what features you need for your IT team.

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and experienced industry experts.

From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of cubcrafters_it
Sent: Monday, March 21, 2011 1:21 PM
To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
Subject: [Vantage] SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)

I just watched a WebEx on Epicor's System Monitoring and Management service: https://epicweb.epicor.com/resources/webcasts/Pages/WC_ESMM_031711.aspx

1. Is anyone using this service?

2. Is anyone using System Center Operations Manager (SCOM), Nagios, or some other similar tool to monitor specific aspects of Epicor (AppServers, LogFiles, etc)?

3. Has anyone gotten documentation from Epicor regarding how/what to monitor? Or learned things on their own they'd be glad to share with the group?

The service seems useful for organizations that might be lacking a dedicated IT force, but for the rest of us, I just want to know how monitor what they're monitoring...

[Non-text portions of this message have been removed]



[Non-text portions of this message have been removed]
5
Here's what I use to keep an eye on my environment:

- EventSentry (www.eventsentry.com) - Provides intelligently filtered
escalations of Windows EventLog data.
- PRTG Network Monitor - (www.paessler.com) - Good all-around network
monitoring tool. I keep an eye on free disk, monitor the
multicompany.log to make sure that MultiCompany is running (had problems
with that in the past), have a SQL Sensor that counts the number of
entries in the alertlog table, etc.

I could probably come up with probes to count appservers since you can
write your own custom probe scripts but that hasn't been an issue so
far.

-brian

-----Original Message-----
From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of cubcrafters_it
Sent: Monday, March 21, 2011 3:21 PM
To: vantage@yahoogroups.com
Subject: [Vantage] SCOM or Nagios Monitoring (a la Epicor's Paid
Monitoring Service)

I just watched a WebEx on Epicor's System Monitoring and Management
service:
https://epicweb.epicor.com/resources/webcasts/Pages/WC_ESMM_031711.aspx

1. Is anyone using this service?

2. Is anyone using System Center Operations Manager (SCOM), Nagios, or
some other similar tool to monitor specific aspects of Epicor
(AppServers, LogFiles, etc)?

3. Has anyone gotten documentation from Epicor regarding how/what to
monitor? Or learned things on their own they'd be glad to share with the
group?

The service seems useful for organizations that might be lacking a
dedicated IT force, but for the rest of us, I just want to know how
monitor what they're monitoring...



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6
So are you monitoring anything Epicor-specific? I'm actually using Nagios (I don't disagree that it's a little bit of a pain to configure) but I'm looking for particulars around monitoring OpenEdge/Progress/Epicor to tell me when something's out of the ordinary. Ultimately, it probably wouldn't matter what tool you used for monitoring and reporting as long as I knew *what* to monitor.

Since AppServers get turned on as needed, it's hard to monitor, and with multiple core systems, monitoring CPU load doesn't tell me a lot unless all the cores are full. Monitoring internal OpenEdge stats of some sort I think would be most helpful.


--- In vantage@yahoogroups.com, Zac Jason Woodward <zac@...> wrote:
>
> Forgot to mention feel free to contact me.
>
> "Zac" Jason Woodward
> Network Administrator
> Intermountain Electronics, Inc.
> O: 877-544-2291
> M: 435-820-6515
> F: 435-637-9601
> www.ie-corp.com
>
> Creating customer confidence through extraordinary service and experienced industry experts.
>
> From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Zac Jason Woodward
> Sent: Monday, March 21, 2011 1:30 PM
> To: vantage@yahoogroups.com
> Subject: RE: [Vantage] SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)
>
>
>
> I am using n-able http://www.n-able.com/
> I also recommend looking into Solarwinds http://www.solarwinds.com/products/orion/info.aspx
>
> As for how its being done its through and ODBC connection. As for monitoring the log files I have no clue. I am sure that n-able could do it, but I would need to work with their devs to figure it out.
>
> As for Nagios I discourage it as it's a pain to setup and maintain. SCOM is a wonderful tool but is way overkill for a small IT shop, it can get overwhelming with all of the of the options available in it.
>
> From a price point Solarwinds is by far the best solution. Its done purely off of SNMP, but to get the ODBC connection monitoring you need to purchase the Application Addon.
>
> N-Able is both Agent and SNMP based and has a lot of features that Solarwinds doesn't offer. I like both solutions, but it comes down to what features you need for your IT team.
>
> "Zac" Jason Woodward
> Network Administrator
> Intermountain Electronics, Inc.
> O: 877-544-2291
> M: 435-820-6515
> F: 435-637-9601
> www.ie-corp.com
>
> Creating customer confidence through extraordinary service and experienced industry experts.
>
> From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of cubcrafters_it
> Sent: Monday, March 21, 2011 1:21 PM
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)
>
> I just watched a WebEx on Epicor's System Monitoring and Management service: https://epicweb.epicor.com/resources/webcasts/Pages/WC_ESMM_031711.aspx
>
> 1. Is anyone using this service?
>
> 2. Is anyone using System Center Operations Manager (SCOM), Nagios, or some other similar tool to monitor specific aspects of Epicor (AppServers, LogFiles, etc)?
>
> 3. Has anyone gotten documentation from Epicor regarding how/what to monitor? Or learned things on their own they'd be glad to share with the group?
>
> The service seems useful for organizations that might be lacking a dedicated IT force, but for the rest of us, I just want to know how monitor what they're monitoring...
>
> [Non-text portions of this message have been removed]
>
>
>
> [Non-text portions of this message have been removed]
>
7
For monitoring the log files that is on my low priority "To Do" list but I do know that it can be done somehow with what I use. As for Nagios I gave up on it before finding out.

As for monitoring DB connectivity it has to be done through an ODBC connection. I could not find any native tools or programs outside of Open Edge that can be used to access the DB except ODBC. My understanding is that an ODBC connection still goes through an App Server. And as long as the ODBC connection can be established the app servers are up. I know that Linux supports ODBC, but as for Nagios being able to poll an ODBC connection I would have to research that. It would be similar to monitoring SMTP, LDAP or other services.

"Zac" Jason Woodward
Network Administrator
Intermountain Electronics, Inc.
O: 877-544-2291
M: 435-820-6515
F: 435-637-9601
www.ie-corp.com

Creating customer confidence through extraordinary service and experienced industry experts.

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of cubcrafters_it
Sent: Monday, March 21, 2011 3:29 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Re: SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)



So are you monitoring anything Epicor-specific? I'm actually using Nagios (I don't disagree that it's a little bit of a pain to configure) but I'm looking for particulars around monitoring OpenEdge/Progress/Epicor to tell me when something's out of the ordinary. Ultimately, it probably wouldn't matter what tool you used for monitoring and reporting as long as I knew *what* to monitor.

Since AppServers get turned on as needed, it's hard to monitor, and with multiple core systems, monitoring CPU load doesn't tell me a lot unless all the cores are full. Monitoring internal OpenEdge stats of some sort I think would be most helpful.

--- In vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>, Zac Jason Woodward <zac@...> wrote:
>
> Forgot to mention feel free to contact me.
>
> "Zac" Jason Woodward
> Network Administrator
> Intermountain Electronics, Inc.
> O: 877-544-2291
> M: 435-820-6515
> F: 435-637-9601
> www.ie-corp.com
>
> Creating customer confidence through extraordinary service and experienced industry experts.
>
> From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>] On Behalf Of Zac Jason Woodward
> Sent: Monday, March 21, 2011 1:30 PM
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com>
> Subject: RE: [Vantage] SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)
>
>
>
> I am using n-able http://www.n-able.com/
> I also recommend looking into Solarwinds http://www.solarwinds.com/products/orion/info.aspx
>
> As for how its being done its through and ODBC connection. As for monitoring the log files I have no clue. I am sure that n-able could do it, but I would need to work with their devs to figure it out.
>
> As for Nagios I discourage it as it's a pain to setup and maintain. SCOM is a wonderful tool but is way overkill for a small IT shop, it can get overwhelming with all of the of the options available in it.
>
> From a price point Solarwinds is by far the best solution. Its done purely off of SNMP, but to get the ODBC connection monitoring you need to purchase the Application Addon.
>
> N-Able is both Agent and SNMP based and has a lot of features that Solarwinds doesn't offer. I like both solutions, but it comes down to what features you need for your IT team.
>
> "Zac" Jason Woodward
> Network Administrator
> Intermountain Electronics, Inc.
> O: 877-544-2291
> M: 435-820-6515
> F: 435-637-9601
> www.ie-corp.com
>
> Creating customer confidence through extraordinary service and experienced industry experts.
>
> From: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com> [mailto:vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>] On Behalf Of cubcrafters_it
> Sent: Monday, March 21, 2011 1:21 PM
> To: vantage@yahoogroups.com<mailto:vantage%40yahoogroups.com><mailto:vantage%40yahoogroups.com>
> Subject: [Vantage] SCOM or Nagios Monitoring (a la Epicor's Paid Monitoring Service)
>
> I just watched a WebEx on Epicor's System Monitoring and Management service: https://epicweb.epicor.com/resources/webcasts/Pages/WC_ESMM_031711.aspx
>
> 1. Is anyone using this service?
>
> 2. Is anyone using System Center Operations Manager (SCOM), Nagios, or some other similar tool to monitor specific aspects of Epicor (AppServers, LogFiles, etc)?
>
> 3. Has anyone gotten documentation from Epicor regarding how/what to monitor? Or learned things on their own they'd be glad to share with the group?
>
> The service seems useful for organizations that might be lacking a dedicated IT force, but for the rest of us, I just want to know how monitor what they're monitoring...
>
> [Non-text portions of this message have been removed]
>
>
>
> [Non-text portions of this message have been removed]
>



[Non-text portions of this message have been removed]