Hello everyone!
Just before go-live we made some rushed decisions on how to handle ‘cancelling’ a job, or how to scrap an entire job and now we’re questioning if the processes we came up with are actually the correct way to handle these items. We have two scenarios that cause us to abandon work on a job.
Make to Order jobs are entered by two areas, Sales and Receiving, due to how we receive these jobs. Before we created a BPM to not allow the creation of a duplicate order (we are provided a unique key for every order) we sometimes ran into issues with the areas creating multiple Orders and Jobs for the same thing. We had to ‘cancel’ one or more orders and jobs. To do that, we removed the demand for the order from the job, effectively zeroing out the Production Qty of the job, and voided the sales order. Is that how we should be canceling a job? All jobs have labor time recorded against them, so we can’t actually delete them. But, is removing the demand how it should be handled?
Often times, due to the batch processing through our Chem or Finish cells, we have entire jobs that are rejected by Quality and, essentially, scrapped (DMR-REJ). These jobs are mostly Make to Stock, but when they’re Make to Order they’re doing what they do for the above scenario. When this happens, the teams are reducing the production quantity to 0 and closing the job because nothing is being made for the job, and we create a new job to meet the demand for the part. This, to me, doesn’t seem right, especially since we’re now questioning things on Finance’s end (I think these are falling in the variance account) and these are all coming up as exceptions for Job Completion and Job Closing. Should we leave the quantity on the job? Is there a better process for how to handle scrapping an entire job?
Thank you for any advice you can provide! We’ve been doing these processes for almost a year now, so if we’re wrong I’ve got a lot of clean up and retraining to do that I’d rather get started on sooner rather than later… Haha…