Service Contracts

Yahoo Archive
1
We've been on 10% support for a couple of years. It works well enough now
that Management is complaining about the expence again, and I again need to
drag out the full price option to compare. This works well IF you don't
have many calls to support. If you're calling once a week, stay with full
price, if you're calling every 2 or three weeks try it and be prepared to
pay some ala carte, if your calling once a month or less, the 10% is great.
The guide lines I use before I call, 1. check memory (mine) NO? 2. Check
notes NO? 3. Check ANSWER BOOK NO? 4. Check User Group NO? 5. Do I think I
can solve quickly NO? Then Call support. I've never been disappointed with
a support call, they seem to know their customers.

Shirley
-----Original Message-----
From: Nelson Dufour [mailto:ndufour@...]
Sent: Thursday, January 24, 2002 11:10 AM
To: Vantage (E-mail)
Subject: [Vantage] Service Contracts


NatureHi Everyone,
Well it's that time again for us - maintenance renewal. Has anyone gone to
the mini plan and would you let me know the details?

Thanks,
Nelson
Colonial Tool Group Inc.
Nelson L. Dufour Ph. 519-253-2461, x226
I. S. Services Mgr Ph. 313-965-8680, x226
1691 Walker Rd
Windsor, Ont. Fax 519-253-5911
N8W 3P1 e-mail: ndufour@...






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2
NatureHi Everyone,
Well it's that time again for us - maintenance renewal. Has anyone gone to
the mini plan and would you let me know the details?

Thanks,
Nelson
Colonial Tool Group Inc.
Nelson L. Dufour Ph. 519-253-2461, x226
I. S. Services Mgr Ph. 313-965-8680, x226
1691 Walker Rd
Windsor, Ont. Fax 519-253-5911
N8W 3P1 e-mail: ndufour@...






[Non-text portions of this message have been removed]
3
We thought about it and...
a) were told we could not since we are still on 4.0 (too far behind)
b) they strongly do not advise it due to higher costs if additional 10 hrs
is needed
c) I'm not expert enough yet
d) I am suspecting I will need lots of help upgrading
...so we opted to remain on full support.

Basically it looked like (roughly) for max 10 hrs phone support (including
research time, etc...) it would be about 70% of the full and an additional
10 hrs would be 50% of the full support. So going over would mean 120%. You
could blow 10 hrs on one tough question. BTW - Support does not know which
plan you are on. These are just rough figures, not to be taken exactly. You
might find them willing to negotiate on payment terms for full support
(spread over three months perhaps) to assist with cash flow issues. As with
a lot of "policy" issues the answers you get may vary from person to person
and day to day. Talk to your rep is about the best advice I could offer.
-Todd C.

-----Original Message-----
From: Nelson Dufour [mailto:ndufour@...]
Sent: Thursday, January 24, 2002 10:10 AM
To: Vantage (E-mail)
Subject: [Vantage] Service Contracts


NatureHi Everyone,
Well it's that time again for us - maintenance renewal. Has anyone gone to
the mini plan and would you let me know the details?

Thanks,
Nelson
Colonial Tool Group Inc.
Nelson L. Dufour Ph. 519-253-2461, x226
I. S. Services Mgr Ph. 313-965-8680, x226
1691 Walker Rd
Windsor, Ont. Fax 519-253-5911
N8W 3P1 e-mail: ndufour@...






[Non-text portions of this message have been removed]



Yahoo! Groups Sponsor
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Useful links for the Yahoo!Groups Vantage Board are: ( Note: You must have
already linked your email address to a yahoo id to enable access. )
(1) To access the Files Section of our Yahoo!Group for Report Builder and
Crystal Reports and other 'goodies', please goto:
http://groups.yahoo.com/group/vantage/files/.
<http://groups.yahoo.com/group/vantage/files/.>
(2) To search through old msg's goto:
http://groups.yahoo.com/group/vantage/messages
<http://groups.yahoo.com/group/vantage/messages>
(3) To view links to Vendors that provide Vantage services goto:
http://groups.yahoo.com/group/vantage/links
<http://groups.yahoo.com/group/vantage/links>

Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service
<http://docs.yahoo.com/info/terms/> .




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