Support Plan, "Auto-Upgrade"

Yahoo Archive
1
If I'm not mistaken, Everyone is "auto-upgraded".



From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf
Of schmangy20000
Sent: Thursday, September 23, 2010 1:45 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Support Plan, "Auto-Upgrade"





I subscribe to Epicor's Standard Support plan. Last year my yearly
maintenance invoice was more than expected. It turned out I was upgraded
to the Premium Plan. I called and they fixed it, no problem.

This year the same thing happened. They're fixing it again but I'm
curious, is anyone else out there being "auto-upgraded"?



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2
I subscribe to Epicor's Standard Support plan. Last year my yearly maintenance invoice was more than expected. It turned out I was upgraded to the Premium Plan. I called and they fixed it, no problem.

This year the same thing happened. They're fixing it again but I'm curious, is anyone else out there being "auto-upgraded"?
3
Invoicing for an upgraded support plan is standard Epicor procedure. They
do it to us every year and every company that I have talked to about this at
the local user group meetings says Epicor does the same thing to them every
year as well.

_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
schmangy20000
Sent: Thursday, September 23, 2010 2:45 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Support Plan, "Auto-Upgrade"




I subscribe to Epicor's Standard Support plan. Last year my yearly
maintenance invoice was more than expected. It turned out I was upgraded to
the Premium Plan. I called and they fixed it, no problem.

This year the same thing happened. They're fixing it again but I'm curious,
is anyone else out there being "auto-upgraded"?



.

<http://geo.yahoo.com/serv?s=97359714/grpId=20369/grpspId=1705007181/msgId=9
3802/stime=1285267544/nc1=1/nc2=2/nc3=3>




[Non-text portions of this message have been removed]
4
Here's a thought: NEXT year (if it happens again) tell them you are notifying the SEC of the practice & you believe it is being done in an effort to inflate their sales revenue & defraud stock holders.

Wouldn't be the 1st (and won't be the last) public company to play this (quite illegal) shell game.

- So, when they adjust your invoice, is the reduction a credit or a total rebill that clearly states the lower tier of contracted support? (If it is a credit/adjustment they ARE probably cooking the books.)

--- Original Message ---
From:"schmangy20000" <gloranger@...>
Sent:Thu 9/23/10 2:45 pm
To:vantage@yahoogroups.com
Subj:[Vantage] Support Plan, "Auto-Upgrade"

I subscribe to Epicor's Standard Support plan. Last year my yearly maintenance invoice was more than expected. It turned out I was upgraded to the Premium Plan. I called and they fixed it, no problem.

This year the same thing happened. They're fixing it again but I'm curious, is anyone else out there being "auto-upgraded"?
5
Yup: Cookin the books. Inflates gross sales reported (significantly) & is offset by high cost of sales (negotiated discount) entries (that make them look customer service oriented to potential investors).
Very disturbing.

--- Original Message ---
From:"Dan Snyder" <dan.snyder@...>
Sent:Thu 9/23/10 5:06 pm
To:<vantage@yahoogroups.com>
Subj:RE: [Vantage] Support Plan, "Auto-Upgrade"


Invoicing for an upgraded support plan is standard Epicor procedure. They
do it to us every year and every company that I have talked to about this at
the local user group meetings says Epicor does the same thing to them every
year as well.

_____

From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of
schmangy20000
Sent: Thursday, September 23, 2010 2:45 PM
To: vantage@yahoogroups.com
Subject: [Vantage] Support Plan, "Auto-Upgrade"




I subscribe to Epicor's Standard Support plan. Last year my yearly
maintenance invoice was more than expected. It turned out I was upgraded to
the Premium Plan. I called and they fixed it, no problem.

This year the same thing happened. They're fixing it again but I'm curious,
is anyone else out there being "auto-upgraded"?



.

<http://geo.yahoo.com/serv?s=97359714/grpId=20369/grpspId=1705007181/msgId=9
3802/stime=1285267544/nc1=1/nc2=2/nc3=3>




[Non-text portions of this message have been removed]
6
When you were on the 'premium plan' did you receive better support?




________________________________
From: schmangy20000 <gloranger@...>
To: vantage@yahoogroups.com
Sent: Thu, 23 September, 2010 19:45:29
Subject: [Vantage] Support Plan, "Auto-Upgrade"

Â
I subscribe to Epicor's Standard Support plan. Last year my yearly maintenance
invoice was more than expected. It turned out I was upgraded to the Premium
Plan. I called and they fixed it, no problem.


This year the same thing happened. They're fixing it again but I'm curious, is
anyone else out there being "auto-upgraded"?







[Non-text portions of this message have been removed]
7
Thanks for the comments.



I didn’t upgrade to the premium support plan so I can’t speak for it. I talked to Epicor and they re-billed me for the standard support plan I signed up for. The Premium Plan does not promise better support but it does allow round the clock access to support and slightly faster resolution time.



Gerry





From: vantage@yahoogroups.com [mailto:vantage@yahoogroups.com] On Behalf Of Chris Thompson
Sent: Friday, September 24, 2010 3:18 AM
To: vantage@yahoogroups.com
Subject: Re: [Vantage] Support Plan, "Auto-Upgrade"





When you were on the 'premium plan' did you receive better support?

________________________________
From: schmangy20000 <gloranger@... <mailto:gloranger%40preformed.on.ca> >
To: vantage@yahoogroups.com <mailto:vantage%40yahoogroups.com>
Sent: Thu, 23 September, 2010 19:45:29
Subject: [Vantage] Support Plan, "Auto-Upgrade"


I subscribe to Epicor's Standard Support plan. Last year my yearly maintenance
invoice was more than expected. It turned out I was upgraded to the Premium
Plan. I called and they fixed it, no problem.

This year the same thing happened. They're fixing it again but I'm curious, is
anyone else out there being "auto-upgraded"?

[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]